Warsaw Chopin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 153 reviews
4/10
No Skytrax Rating
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1/10

2long lines to check bags"

(United States)

Not Verified | No customer service, poor design, and unnecessarily long lines to check bags. Customers are left to guess which line to wait in despite signs indicating baggage drop off and customer service. Extremely rude manager while trying to voice concerns and clear confusion among customers. Approximately 11am on August 26th for KLM.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Security is unprofessional"

(United Kingdom)

Not Verified | Most horrible airport ever! Security is unprofessional, disrespectful. Atmosphere case staff is rude. Avoid! No toilet paper in toilets. Toilets are duty.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Better avoid this airport if you can"

(Germany)

Trip Verified | Long queue at security. Very rude security staff, with little to no ability to express themselves in English ("Belt!"; "Out! Out!"). Preludium lounge with insufficient seating and no non-alcoholic drinks except tap water (explanation: some delivery problem - not exactly convincing in the afternoon after spare supplies could have been produced). Better avoid this airport if you can.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolute chaos at the border check"

(France)

Trip Verified | I never seen such unpreparedness for checking passengers at their arrival, in any other airport. Absolute chaos at the border check. People running and pushing to not miss their flight. Do not take a transit at this airport unless you have to the very least 2 hours of transit. Personally I will simply never pass through here again.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport in the world"

(United Kingdom)

Not Verified | Worst airport in the world. Missed my flight because security were too busy treating people like animals rather than just get people though the process. If 0/10 was a option I would choose it
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"toilets were cleaned very badly"

(Germany)

Trip Verified | I used to like this spacious airport with clear signage. Unfortunately this time toilets were cleaned very badly. Shops in the departure area became very overpriced, for example a bottle of Dom Perignon costs €50 more than anywhere else. Staff at the gates/shops doesn’t seem to be motivated.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"not suited for long layovers"

(United States)

Trip Verified | I had a 6 hour layover on my way to New Delhi from JFK, New York. Enough seat capacity for passengers throughout the airport. Food is really cheap compared to most international airports I have been to so far. Toilets are really dirty and not cleaned frequently. Very few mobile device charging outlets. For an international airport this is pity. Airport wifi is very poor. Need way more food outlets and variety. The facilities in this airport are not suited for long layovers for transit passengers.
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never experienced such a rude service"

(Germany)

Trip Verified | I have never experienced such a rude service in any airport of the world who refused to let me, 6-months pregnant lady, to go to the toilet, and then cleaned it for about 20 minutes. No attention to the satisfaction of the passengers, no manners, no politeness. Just really bad.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"nothing special, but not bad"

(Poland)

Trip Verified | Decent airport. There is enough restaurants, shops, etc, but if you are flying to a non schengen country, the selection for food and shops is minimal, and way less maintained. Decent airport, nothing special, but not bad.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"angry and unprofessional"

(Georgia)

Trip Verified | I have never experienced such a horrible service anywhere. The staff starting from passport control ending with customs check, are unprofessional and unbelievably rude. They only know how to say: that’s not my business! And that’s all. The worst ever customer service. The manager at passport control must be fired! He slammed the door right in my face. July 11, 8pm local time. The most angry and unprofessional person.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no