Warsaw Chopin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 116 reviews
4/10
No Skytrax Rating
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1/10

Warsaw Chopin Airport customer review

No C class check-in for SWISS Airlines although according to SWISS there should have been. Check-in staff extremely rude and unhelpful. Security checks : 5 people for one belt/machine. I inadvertently had two litre bottles of water in my hand-luggage together with two toilet bags full of liquids that I forgot to take out. All these went absolutely unnoticed which confirms the comments from a security agent on a previous trip not to bother putting my hand- luggage on the belt as the x-ray machine didn't work. Warsaw is not for the faint-hearted.
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2/10

Warsaw Chopin Airport customer review

Return flight from T2 to LHR. Inward flight 15 minutes late due to delays at LHR but straight through security with no queues bags on the belt quickly and on the bus into town just 15 minutes after landing. Returning to LHR was a different matter altogether. Check-in quick and friendly but over an hour to pass through passport control and security. Huge queues everywhere with inadequate staff throughout especially at passport control. Several rude groups of pax who seemed to think it was acceptable to push in to the front of the queue despite them clearly having plenty of time to get to their gate. Flight was called well before time but due to ongoing problems at passport control take-off was delayed by 25 minutes waiting for the last passengers so we were stuck in the plane for almost an hour before finally taking-off. Facilities at the airport remain excellent however the authorities still don't seem to want to do much about the Mafia taxi drivers who continue to harass many arriving passengers.
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Warsaw Chopin Airport customer review

In response to A Wroblewska's comments there is a cash machine near the cafe/shop which is located to the right of the check-in desks of T2 Departures. Additionally the cash machines located at the lower-ground floor level of T1 (down the escalator) and at T1 departures are still operational.
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2/10

Warsaw Chopin Airport customer review

We flew Amsterdam to Warsaw Fryderyk Chopin and back. The new terminal in Warsaw Fryderyk Chopin looks poor especially if you compare it with Schiphol. There are not enough toilet cabins (only 3!) for the number of visitors. There were always many people waiting in the line to the toilet. The second problem were restaurants - prices very high and quality of the food was bad. There was also no cashpoint available at the airport which was very annoying. The only positive thing was that the terminal was clean and new.
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4/10

Warsaw Chopin Airport customer review

I've flown to Warsaw Fryderyk Chopin many times in the past but this was my first time use of WAW T2 for both arrival and departure. The difference is incredible at least on departure. The new terminal is light well-ventilated and feels a little like a smaller version of LHR T5. The orange décor used throughout risks making the terminal feel like it's run by Easyjet but one gets used to it. Passing through passport control couldn't be quicker helped by the fact that the terminal has been divided into Schengen and non-Schengen areas by glass screens (passport control for the non-Schengen flights is about halfway along the terminal). Security clearance was quick efficient and friendly. T1 and T2 are linked together both landside and airside but one has to check-in at the appropriate terminal. Several airlines including LOT and BA now have long-overdue self check-in machines. T1 now looks increasingly tired and neglected with reduced facilities airside but retaining all its previous facilities landside. T2 however has few facilities landside but excellent facilities airside all the way from just after security to the far end of the terminal. Clearly this airport is finally making significant steps towards providing a quality service for passengers with improvements in customer service and politeness throughout. However it's not quite there yet. On arrival my and another passenger's bags were placed on the wrong belt without any warning which quickly stopped and hid our bags from view meaning that we waited for almost half an hour for our bags. On both arrival and departure there seemed to be plenty of free airbridges yet we were bussed both to and from the terminal as always seems to be the case at this airport. Why this is still the case is beyond me and clearly needs to be addressed.
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4/10

Warsaw Chopin Airport customer review

Most of the negative coments about Warsaw Fryderyk Chopin are about the low-cost Etiduda terminal. The majority of scheduled airlines now depart the large and very modern Terminal 2. It's clean and very efficient. The duty-free shops are good though not too much variety. Most of the aircraft now board using walkways/gates. Some scheduled airlines do still operate from the smaller Terminal 1 though if do find yourself departing from there you can still walk through to Terminal 2 (once through security) just to sample it for yourself.
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1/10

Warsaw Chopin Airport customer review

This was my first visit to Poland. The people the welcome the atmosphere were absolutely delightful! Then on may way back I had to go through Etiuda Terminal. Welcome to hell. All descriptions above are true I could verify all details. This terminal is probably the best monument to the glory of communism : everything is done to make you understand you're just an element of the herd.
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1/10

Warsaw Chopin Airport customer review

Etiuda to Doncaster-Sheffield by WizzAir. Long queues dreadful conditions virtually non-existent facilities minimal information. The so-called departure "lounge" had more people on the floor than on seats (due to lack of seats/space). Even Poland's PKS (national bus service) stations are more pleasant than this and that's saying something. I had hoped that everything I'd read on here about Etiuda wasn't true but it is. Diabolical.
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1/10

Warsaw Chopin Airport customer review

The Etuida airport is not a place you want to spend any time in if you can help it. When we arrived there was a massive queue leading out of the front doors and round the corner into the car park. Thankfully it moved fairly quickly. Then you get to the check-in desk. After your check-in luggage is weighed you then have to pick it up yourself and take it round to security and put it through the x-ray. This means that once you are in the queue for the check-in desk you are locked in to going through to the secure side. When I say "secure side" I mean a holding pen or some sort of converted (small) aircraft hanger with one make-shift kiosk. When we were there planes were being delayed and the holding pen was packed with passengers from the delayed planes and boy was it hot. Now normally at Etuida once you are in the holding pen you can't go back through to the other side. I actually asked once and was threatened with having my ticket cancelled. But at this time they were forced to let people back out so bad were the conditions - the smell of cigarettes from the toilets was also becoming overwhelming.
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2/10

Warsaw Chopin Airport customer review

Chopin Terminal 2 or how to lose a winning game. The new T2 is almost fully functional. Almost - I still had to queue for check-in at T1 then walk and ride a rolling path to T2. A really long journey: although at this time (11 pm) the airport is not very busy three departures were gathered together in three adjacent gates at the end of the almost empty T2. Altogether 550 people flying LOT to Tel Aviv LOT to Larnaca and Atlas Blue to Agadir crowded trying to find out which queue is theirs. Foreigners would try hard to understand the PAs from the loudspeakers but they faced no chance. Some strolled looking for toilets which are well hidden - apparently the airport likes to play Hide and Seek.
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