Warsaw Chopin Airport

✅ Trip Verified | This is the second time in the last month that my fully functional suitcase handed to the luggage arch, has been destroyed by the staff, who probably throw them, this is a scandal, If someone doesn't want to work they shouldn't destroy someone else a property. Does anyone even control this?? I'm talking about flight today from Warsaw to Gdansk and the same happend with another suitcase day 29.08.2024.

Not Verified |   This for sure my worst transit experience over many dozens of terminals where I stopped by. Never seen this extreme rude attitude from airport staff. Toilets have no running water in the taps but innondated on its soil. LOT staff are unsmiling, military ordering passangers what they have to do. The terminal has not enough space to sit. In sum, this airport is an ugly face for the country. In any case, I will never go through this airport again!

Not Verified | Very depressing airport building. Unfriendly staff. Screaming officers. Toilets not clean. Food lousy. Very outdated. Half an hour extra delay because the plane was half loaded, staff left while the suitcases were on the platform. Fortunately only transfer. Will never come here again and choose another route.

✅ Trip Verified | Unfriendly place, expensive overrated and untasty foods, much staff missing in offices, intended to help passengers, no place to stay overnight for reasonable price (I do not count the expensive Marriott across the road), only one spot to charge phone, but no USB port there.

Not Verified | Gate 45, there is little shop called 1minute. There is an unpleasant lady working there, cannot speak English and not even trying to be nice. She was super mean with my little daughter because she was holding something we would buy a minute later. In my opinion in such as international airport they should have pleasant people working to give nice experiences to people or at least kids. The minimum should be that they speak little bit of English.

Not Verified |   Control and security staff are rude and intolerant to kids. Lady at the control gates was so rude to my daughter which had issues to scan the ticket, didn’t allow me to help to translate and and ashamed small child that she doesn’t understand foreign language. Very unpleasant experience

✅ Trip Verified | Security guys did not speak English. They were very unprofessional for one tool they took everything, did a complete mess from the bag 3 times and did not let to show even that it was. The tool was on the side pocket 20 min scanning the bag, while the told was on the side pocket, horrible. Not even decent place to make the check on the middle of the line, shouting on me for the skate tool like a committed the crime, the tool was not even sharp.

✅ Trip Verified | Arrival was smooth but I was worried about departure after reading some of the reviews. It turned out to be a breeze. Staff were professional and efficient. The queues weren't particularly long. There was plenty of seating and the signage was good, too. I am sure it helped that I wasn't there at a busy time, but I didn't experience any of the brusqueness mentioned by other travellers.

Not Verified | We had 10 hours here and we were very disappointed to see that no gluten free options can be found. I will never choose to transit this airport.

✅ Trip Verified | I'm so so disappointed with customer service. The staff is rude and not doing their job properly. Don’t bother to ask questions as it doesn’t matter what tone you will use they are behaving like you would interrupt them with doing nothing! They should send staff to customer service training first as it is one of worst airports I have ever visited.