Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 243 reviews
4/10
4 star Skytrax Rating
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2/10

Vienna Airport customer review

VIE to HEL on Finnair. Check in was limited to two desks around the corner from main check in desks. Airport is small cramped and surprisingly outdated. I am surprised it scores highly in a sub-regional context. Security is excessively zealous - even rings have to be removed for the scanner. Cost of food and beverages is outrageous more than 4 euros for a coffee! Slated for improvement after the extensions are complete hopefully.
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4/10

Vienna Airport customer review

I flew out of JFK into Vienna and had a connecting flight into Montenegro. The airport staff was friendly and helpful. I was flying with my grandfather and when we got off the aircraft they waited for him with a wheel chair. The staff member helping my grandfather brought us to the waiting lounge until it was time to go to our connecting flight and he came back for us when it was time to go to the gate. Our stop over was 5 hours. The lounges and restaurant were not so bad. Service was very good at the lounges and the staff was friendly. Vienna is a very easy airport to get around I recommend it to those who don't enjoy hassling through a big airport when having a connecting flight such as Frankfurt or LHR.
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2/10

Vienna Airport customer review

I agree with Byron Scott's comment about chaos at the "A" gates. The worst part is that most of the long-haul flights depart at the same time (11:00am-12:00pm) so the entire terminal is a zoo. There is nowhere to sit not even room on the floor. The lines for the washroom are huge the cafe and restaurant are filled to capacity.
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3/10

Vienna Airport customer review

Recently transited Vienna while flying Austrian business class ORD to NCE and return. The flights to and from the US left from a gate with a jetway however the flights to and from Nice required bus rides. For bus rides it went pretty fast although on the return (flight from Nice was delayed) it was a long ride. The worst thing was the chaotic departure from the A-gates for flights to the US. You go through security right at the gate and after you go through security there is not enough space for all the passengers for a full wide-body plane to sit. It's really crowded and chaotic. There was also a confusing counter near the gates which said "US Document Check." I didn't think we had to stand in this line but there was no way to be sure. Fortunately a very helpful airport staffer saw us (I was traveling with my elderly uncle who uses a cane) and looked at our boarding pass and said we didn't need our documents checked (Austrain needs to clarify who needs to stop here on the sign). We then went to the really long security line and our helpful friend said my uncle was in a wheelchair we could go to the front of the line. So he grabbed a nearby wheelchair got us right to the security machines then got us right up to the jetway. Many thanks to this most helpful person. Until the new terminal opens I think wide-body flights leaving Vienna will be chaotic especially at times when lots of flights are leaving at the same time.
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3/10

Vienna Airport customer review

I found Vienna airport crowded and a bit chaotic. Signage is not well done or clear. The rail link from downtown Vienna is convenient but be aware that both the express train and local train only run every 30 minutes. But both arrive right in the lower level of the airport which is very well designed. Because of a very early flight to Amsterdam we stayed at the NH Hotel directly across the street from Terminal 1 which is an overpriced albeit very convenient dump.
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5/10

Vienna Airport customer review

With only 30 minutes to change flights in Vienna we left St.Gallen-Altenrhein 45 minutes late. While on final approach we should have been already in the air bound for Dubai. We were awaited on the ground at the aircraft's stairs and driven by a minivan to terminal A. Rushing through security we managed to get our flight. We expected to leave Dubai airport without luggage. But what a surprise there were our suitcases on the carousel.
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3/10

Vienna Airport customer review

Had a great experience in Vienna Airport. Very clean and convenient with plenty of transport to go to the city. Great duty-free shops and plenty of eateries. One of the best airports I have ever visited!
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4/10

Vienna Airport customer review

Used Vienna International Airport in transit coming from Bucharest and having a connection flight to Zurich yesterday. After the bus ride from plane to the passport control area which brings you to the ABC Terminals and Vienna Exit was chaotic - there were pretty loads of passengers then but the staff behind the glass manage to handle the situation friendly and efficient - after I got to the C part - it was more calm and there are loads of shops places to eat clean toilets. I would use VIE as a transit again. Also the size of the shops are good - not too big and not too small. Got to the gate and the security check was again friendly with no hurry at all and make you feel welcome.
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3/10

Vienna Airport customer review

I have travelled to Austria using this airport for most of my life and have been bemused at the reduction in quality over the past few years. It is clear that the new ultra-modern Skylink terminal will not come a minute too late. I have constantly had to use extremely packed smelly buses to get from the gate to the plane and vice-versa. The airport itself is not too bad and was designed well. Yet the toilets are not too good and you can get lost looking for your gate group in between shops.
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3/10

Vienna Airport customer review

I fully understand the critics of the passengers as I experienced the same downsides. The rise of long haul flights led to the shortage of space in the A-Concourse. Sometimes you don't even find the right queue as there is such a chaos. But Vienna Airport has been undertaking efforts to improve the services for the passenger. Before peak season 2009 the ulta-modern Terminal 3 (SkyLink) will be put into operation featuring 17 new airbridge parking positions. I suppose that at least Star Alliance Transfers and Longhaul Flight Boarding will be a breeze then. The security will be undertaken centrallly so no narrow boarding lounges anymore but probaby more waiting to be processed. The "at gate" security had the advantage to need less time to get to the gate.
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