Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 264 reviews
4/10
4 star Skytrax Rating
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2/10

Vienna Airport customer review

(Switzerland)

Waited more than 40 minutes for my luggage. Priority luggage came out last on the belt. 20 minutes walk from the gate. Vienna should leave their old part of the airport open and close the new wing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Vienna Airport customer review

(Germany)

Very modern airport. A lot of toilets and free WLAN in the whole airport. Very good for business trips. One negative thing: the indoor appearance is not good. Black tiles!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Vienna Airport customer review

(Italy)

Have to transit Vienna airport at least once a month and I am always appalled. In order to transfer from one flight to another you need to walk miles going up and down several times and often even go out of the airport. Every time the transfer route changes. The free wifi and working stations are no compensation for such disaster. With 45 minutes or less of time between flights there is no way to make it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
1/10

Vienna Airport customer review

(France)

The new Vienna airport is a tough competitor to Paris CDG as the worst-designed airport in Europe. You walk as much as in Frankfurt (for a traffic that does not compare) automated sidewalks are completely unknown but the designers must have aimed for the title of "less rental-car friendly" airport in Europe. The desks are very poorly signed and need about 2 kms of walk to get there. The worst is yet to come they give you a "sketch" showing the car park that is useless and if you follow the signs you got to a place that is not the proper park. And nowhere nobody to help you. Finally the car is parked very close to the desk at a place which is not signed! The return is quite far so you walk again and then discover that you need the information on your airline terminal which is an information that do NOT appear on e-tickets so you walk again. These people have designed a shopping center without any consideration at all for the passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vienna Airport customer review

(Canada)

First time travelling to Vienna connecting flights. It feels like a miniature version of Frankfurt. Had to take a bus from the tarmac to the terminal and then find my connection go through passport control (quick) and on to my gate. The gates in D wing are too small for the size of aircraft using the gates (the waiting area was completely packed). Shopping selection was limited by the layout of the terminal area. The experience wasn't unpleasant or difficult but the airport (at least what I saw) is old and tired.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Vienna Airport customer review

(Netherlands)

Signage throughout the airport both arriving and departing woefully inadequate. Had no idea where I was heading - just follow the people in front and hope. Also true at the CAT terminal in town - they just dump you into the centre of a "mall" with no indication of where you are. Security checks at departure were excellent done in seconds. Gate waiting areas too small for any plane with more than 50 seats (i.e. everything). A small point - but I feel indicative of the (apparent) lack of thought that went into the new terminal is that the concession cash registers don't have repeater screens for the customers - watching a Balkan (certainly not Austrian) worker trying to tell an Asian tourist the price of a coffee in heavily accented English was just sad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Vienna Airport customer review

(Germany)

Watch out for terminal 1 and 1a. Vienna airport facilities and gates for low cost airlines are highly confusing. Arrival is clear and effortless departure is not check-in and gates for terminal 1 and 1a is for a newcomer very poorly signed. The walk is confusing how to get there when arriving with train one has to go slaloming in and outside the building. The gates signs and departure destination are mixed up this is because some gates share the same room and seating area. I ended up missing the flight just 30 meters from the gate while I was sitting there for 25 min waiting it turned out the seating areas were mixed up with other flights. You are unable to see that the gate was shared as the signs didn't inform you about that when you enter the gate. I ended up buying a new ticket I choose Lufthansa at terminal 3 instead of Air Berlin. Terminal 3 is a very well organized! Total opposite.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Vienna Airport customer review

(Netherlands)

It is the worst airport in Europe! It's absolutely not comfortable for transfer. I had to run a long way while I had only 30 mins between flights. Airport staff are rude and incompetent. Never again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Vienna Airport customer review

(Austria)

Stay away! With Austrian the connection time is unacceptably short having to walk a very long way. Security is the worst worldwide! Worse than US slower than Frankfurt even less deterministic than CDG. Had to remove every single cable off my luggage remove the MacBook Air from its thin protective skin. Kindle shaver toothbrush all had to be removed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
8/10

Vienna Airport customer review

(Austria)

Good airport use it regularly. There's construction work going on at the moment signage is a tad confusing at times but the staff is friendly and helpful. Apart from other shops there's a supermarket (a second one coming soon) and a post office landside security check quick and polite - not too many shops airside a little cramped sometimes but comfortable couches and many notebook-workplaces at Terminal 3!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes