✅ Trip Verified
| Passenger unfriendly from the beginning - having my dog checked-in, to the last security clearance weighing my carry-on. While checking in my dog for the cargo hold, the employees at the airport's baggage department did not offer any assistance just, "do this and that and put the carrier here. And hey, give some water to the animal, we have no time filling up the water bowl." Whether they checked if the water during handling got spilled, I have no idea. With their attitude I doubt it very much. My own check-in procedure had been done fast yet without even asking my preferred sets. I got two boarding passes and that was it. I blame the desk employee - Austrian, though the airlines were Russian and they themselves usually handle this part and ask about the seating arrangements. Not this Austrian employee, though I objected. To no avail. There is no place to take a dog outside of the departure terminals unless one goes to a lower level of the terminals which are, by the way, narrow, over peopled and hard to navigate even without a dog. Elevators seems to be nearly non existent, and when they are, there are line-ups with stressed passengers. Shopping at Interspar was an other experience; I asked for a small paper bag since I was buying just three miniature boxes of famous nougat Ildefonso (they used to pack it previously into much larger boxes). There were small paper bags on the neighbouring cash register, but since it was unmanned, I could not have one. The reason given to me was that the cashier was away from her workstation, so no paper bag for my tiny items. All in all, I have been flying from Vienna for about five years now with fairly unchanged attitude of the airport employees during my departures or arrivals over the mentioned time. Not helpful, formal, never pleasant, not flexible at all.