Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 242 reviews
4/10
4 star Skytrax Rating
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1/10

"Unpleasant experience"

(Greece)

Trip Verified | We were stacked for more than 45min in the line for the bags check. No more than 6 or 7 spots were open to service us and when we asked for security to help us somehow and we mentioned that our flight will leave, he said that most of the departures are postponed so no worries. But our gate never waited for us. We had to run and beg the lady to let us pass to the aircraft. Unpleasant experience, to be at the airport an hour before the gate is open and to arrive at the gate 1 min before it closes.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Horrible experience!"

(Netherlands)

Trip Verified | Horrible experience! Could never imagine that just one employee could ruin the whole customer experience - unprofessional. On top of that logistics at the airport is very inconvenient.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no distance possible"

(Netherlands)

Trip Verified | Horrible airport experience, crowded, packed with people. Chaos at check in security and gate. People are packed together, no distance possible dangerous in this corona time. Avoid
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"There are always very long queues"

(Czech Republic)

Not Verified | Vienna airport is the worst airport. There are always very long queues at check-in where you have to wait up to 2 hours. Next very large queues are also at passport control, we waited for about hour and half. Also, the staff in the airport are very unprofessional, rude and they are not helpful at all. Toilets are really dirty there. I don't recommend visiting this airport at all.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"long transfer time between terminals"

(Poland)

Not Verified | Very ineffective, delays, long transfer time between terminals (by bus). Do not recommend to choose it for transfer or destination.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"zero distancing enforced"

(Luxembourg)

Trip Verified | Worst airport ever. Incredibly unprofessional and rude staff: yelling at customers and unable to create a line for passport control or even security checks ! And besides that no covid rules enforced: there was zero distancing enforced which is ridiculous. I have never been yelled at for nothing that much at any airport before.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Vienna airport has shown to be very ineffective"

(Portugal)

Trip Verified | Vienna airport has shown to be very ineffective: - Long waiting time (1.5h) for EU passports. Effectively, the shift ended with the responsible asking the remaining passengers to go to the end of the next queue "all passports" - Unfortunately I lost a wallet with a phone. While the wallet has been given to me, for the phone I was forced to submit a claim and pay a fee of 20eur to get it back, only on the following Monday (I travelled on a Saturday). I don't think is common to have a price range for lost items. Additionally, the working hours 9am to 1pm only on weekdays are ridiculous.
Experience At AirportArrival Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"security check are unprofessional"

(Bosnia and Herzegovina)

Not Verified | Airport doesn't have phone chargers, almost all coffee shops are closed because of covid19. Ground staff and custom police are very polite and professional. If you are not sure where you have to go because airport is a bit confusing and directions are not clear, you can ask and they will assist you. Some employees on body and security check are unprofessional. They took my staff even It's les than 100ml and they were so rude to me, but other passengers were passing normally.
Experience At AirportArrival and Departure
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"not a memorable experience"

(Portugal)

Trip Verified | Antiquated airport, bad WiFi, very limited shopping and eating possibilities. Overall not a memorable experience, its best feature is its location, being close to so many European cities.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"easy to find your way"

(Austria)

Trip Verified | It´s easy to find your way at Vienna Airport, public areas look well maintained, walking distances are not too long. There should be some more seats at the gates. VIE AP has excellent train connections to the City center and express trains to many parts of Austria. Sometimes there are queues at the train ticket machines - online reservation of tickets is a good idea! There are sufficient parking facilities and two airport hotels in walking distance. Lounges offer a high standard with good food and a high variety of drinks and newspapers. Staff usually is very friendly - as long as you are friendly and polite, too. Queuing times at Check In depends on your airline and your ticket. Waiting times at security control are not very long except some holidays, but there are fast lanes which may be added to your ticket at many airlines. There are some steps of comfort at the terminals: the new F and G gates (mostly for Star Alliance) offer most comfort and separated levels for arrival and departure, while C and D gates are a bit older and will be updated soon. (A gates - for unknown reasons- are not existing, B gates currently are not in use) Customers using low fare airlines are offered less comfort, that means substandard Check In terminal 1a situated outside the main terminal area, less convenient security and longer walking distances - but these lower standards are required by low fare companies wishing to pay lower fees. Many customers regard differences in ground handling as well justified - those who are ready to pay more for their tickets expect even better ground handling.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes