Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 256 reviews
4/10
4 star Skytrax Rating
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1/10

"40 minutes before getting our food"

(United States)

Trip Verified | Had two hours to kill between flights in this airport. First of all they put you again through security check where a brilliant guy throws away your empty water bottle (which by the way was purchased in the original airport after security check) and the quarter full tooth paste tube (original: 7oz, but again almost completely emptied before getting to our original airport) because ‘it’s not about how much it contains but what’s written on the tube’. We decide to go eat something. At Jamie’s Italian we are told they are short staffed and it would be at least 40 minutes before getting our food. At Jamie’s bar they ran out of food. We decide for Jamie’s Deli, we get a chicken leg (that was at least edible), a slice of pizza with rubbery texture and no taste and a mystery Reuben sandwich the garbage people will have to figure out what it is as it went to garbage. I guess Jamie was having a bad day. Prior to this experience Charles De Gaulle was my least favorite airport…
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Not my favourite airport"

(Finland)

Not Verified | Not my favourite airport by far. Especially the security check. The queues are long and the staff often quite indifferent or even impolite. The security check-up area has clearly been designed by an idiot or simply just put together without any thought of how things would function smoothly (or simply just function). The restaurants offer typical Austrian cuisine that consists of meat and something made of or mixed with flour. In essence not really taking any dietary issues into consideration.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"One of the worst airports in Europe"

(Austria)

Not Verified | One of the worst airports in Europe. The architect clearly got his plan mixed up and designed a maze instead of an airport. Tiny narrow confusing hallways leading you to an overcrowded security line which one has to pass despite being in transit - what a joke. Pair this with the Vienna charm ie unfriendliness and your experience is complete. Avoid unless you come to visit Vienna - despite that horrid airport the city is nice.
Experience At AirportTransit
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"Security was awful

(United Kingdom)

Trip Verified | Limited catering facilities in T1. Security was awful. Utter chaos. They are not controlling the flow of passengers sufficiently. Far too many people attempting to load belongings into plastic crates for the security scan.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"one of the worst European airport"

(Canada)

Trip Verified | This is one of the worst European airport I've seen. Queues are unclear and very long, the overall airport seems like it has not been renovated in decades, although it is still clean. Security queues are super long. Impossible to find decent food at 8pm, while the airport is packed!
Experience At AirportTransit
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"My problem is the opportunity to get something to eat"

(Hungary)

Not Verified | The airport is fine. Transfer works really well. My problem is the opportunity to get something to eat. For some reason, the only good restaurant Jamie Oliver closes at 7pm. The airport is still parked at that point in time. So people queue up at the Deli next door. It's like old Soviet style queue. Why doesn't the restaurant stay open longer? I've come through this airport so many times in the evening, and never can get any food without queuing up. It's a disaster to be honest.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"one of the most pleasant and well organized Airports"

(United Kingdom)

Not Verified | One of the best Airports in the world. Having arrived and transferred about 10 times the last 6 month in Vienna, this is one of the most pleasant and well organized Airports. Little waiting line at security and always friendly personnel. Very good facilities, top cleanliness and Vienna Lounge is world class. Only downfall is the long waiting time for luggage, this should be easily solved, otherwise congratulations to this Airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Security lines are ridiculously long"

(United States)

Not Verified | Security lines are ridiculously long and are not managed by personnel well to keep people moving and to keep people from cutting in line. Experiences an absolutely horrid strip search and pat-down/feel-up simply because of an underwire sports bra. After a great two weeks in Europe - the Vienna airport experience makes me NEVER want to come through this airport again. I will avoid it.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I've traveled to"

(Malta)

Trip Verified | The worst airport I've traveled to, baggage took forever to arrive 30+ minutes. staff were unreasonable and unhelpful, to the point, it bordered on condescension. check in times are abominable. After running through the entire terminal i was sweaty heart pumping full of stress and adrenaline and yet again i was met with terrible staff and service.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"do not come to Vienna airport, avoid at all costs!"

(United Kingdom)

Not Verified | After spending the last 24 hours in this airport I can say it has been one of the most horrendous experiences I have ever had. We missed our flight due to issues with finding our gate and trying to ask staff for help, they were nonchalant and didn’t care. We just arrived 2 minutes to spare and the gate was closed and told to go away. Absolutely horrendous. We have spent the last few hours after fighting with the airline trying to reorganise our Honeymoon, asking for support from the customer service help desks, with no response. Just ‘I don’t know’ or ‘Sorry we can’t help you’ The night was spent on the floor as the sleep Pods were booked with no one in them, ridiculous and no help with finding accommodation, or just support. Our luggage was put in lost and found and took 3 hours to Come, that was an experience walking around all the lost and found rooms with rows of luggage! To find out that they hadn’t even bothered to put it on the conveyor belt. It has been a total circus! I repeat do not come to Vienna airport, avoid at all costs!
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no