Vienna Airport

✅ Trip Verified | The worst airport I’ve experienced. Since they expanded the airport, it doesn’t work. The staff don’t know or don’t want to help. I asked for the Emirates business lounge and 3 different people told me 3 different things. So I went through security, then passport control and then the 4th person told me I have to go back out as the lounge is before immigration. Really stupid and annoying and whoever planned this is not very competent.

✅ Trip Verified | One of the worst airports I’ve experienced. Staff are incredibly unfriendly and not at all helpful. I had to ask 3 different staff members for Austrian Airlines a question before someone took my bags, sent them on their way and still did not answer my question. Then when it comes to layout and passenger experience I would give it a 0/10. Very confusing layout, long walks between gate areas, barely anywhere to get food and once again unfriendly and unhelpful staff. Additionally, the wifi here cuts out just about every time you turn off your phone so you have to reconnect every time! Would avoid flying here again if possible.

✅ Trip Verified | This airport was not designed for passenger comfort. The long piers are a nightmare if you are not an avid walker. There is an airside bus connection to shorten the distance, but it is not clearly marked. Many flights board and deplane by bus on outside parking positions, all the while many jetty positions on the docks remain empty. This is uncomfortable and time-consuming. To make matters worse, one horizontal escalator (moving walkway) was not working with no excuse, and the other one was behind construction scaffolding. We were looking for the Business lounge, but were given wrong directions ("end of pier F") when they were in pier G, which we passed without seeing any signs. We ended up sitting in the crowded corridor instead. Food outlets were plentiful. The gate area is way too small. People are so close to each other that I donned a face mask. Boarding call was late, and business and certain Y class sections were loaded together. You are sent down the jetty even if the plane is not ready to receive passenger, so we ended up twice standing in the stuffy jetty and waiting which is ok for young folks who are used to stand in line. This system delayed our pushback time by 7 min. Luckily the Austrian airlines on-board service was impeccable so it made up partly for the hard times at this airport, which is the gateway to Eastern Europe. Our gate sign was faulty (see attached). The internet was not helpful with this as it was erratic and crashed.

✅ Trip Verified | Worst airport ever. Never come back. I‘ve lost my baggage here. They have found this but didn’t transfer for me immediately. I just transferred here and got another connected flight. But because I lost my baggage here, I had nothing to use in my whole vacation. I couldn’t contact to any service number here. I made 100 calls but no one answered the phone. The working attitude of lost and found employees is extremely bad.

Not Verified | The old Viennese airport (before the reconstruction and expansion) was one of the best and most cosy airports. That said the new one is not living to that reputation. It is cold and unfriendly. The food and shopping is ok I guess, but most unfortunate thing is the following. This is a very inconvenient airport if you travelling in transit and want to catch your plane in time. The queues at the security checkpoints are always long and it takes ages to go through. If you are unlucky one, whose things are set aside after the scan, I am sorry for you. The staff working there are rude and making you wait on purpose even though you tell them you are in hurry and there is no reason for them to do it. They do anything just to annoy passengers. I have seen it several times. Especially if you are different colour, look poor and confused or some other parameter in that lane. It is really outrageous. I would have avoided this airport but unfortunately I have no many options at the moment. I recommend to find another option when ever possible. I would also like to mention very illogical and confusing signing for gates and flight schedule tables (or lack of it). I it shame how they degraded the old airport by making it bigger.

✅ Trip Verified | Had two hours to kill between flights in this airport. First of all they put you again through security check where a brilliant guy throws away your empty water bottle (which by the way was purchased in the original airport after security check) and the quarter full tooth paste tube (original: 7oz, but again almost completely emptied before getting to our original airport) because ‘it’s not about how much it contains but what’s written on the tube’. We decide to go eat something. At Jamie’s Italian we are told they are short staffed and it would be at least 40 minutes before getting our food. At Jamie’s bar they ran out of food. We decide for Jamie’s Deli, we get a chicken leg (that was at least edible), a slice of pizza with rubbery texture and no taste and a mystery Reuben sandwich the garbage people will have to figure out what it is as it went to garbage. I guess Jamie was having a bad day. Prior to this experience Charles De Gaulle was my least favorite airport…

Not Verified | Not my favourite airport by far. Especially the security check. The queues are long and the staff often quite indifferent or even impolite. The security check-up area has clearly been designed by an idiot or simply just put together without any thought of how things would function smoothly (or simply just function). The restaurants offer typical Austrian cuisine that consists of meat and something made of or mixed with flour. In essence not really taking any dietary issues into consideration.

Not Verified | One of the worst airports in Europe. The architect clearly got his plan mixed up and designed a maze instead of an airport. Tiny narrow confusing hallways leading you to an overcrowded security line which one has to pass despite being in transit - what a joke. Pair this with the Vienna charm ie unfriendliness and your experience is complete. Avoid unless you come to visit Vienna - despite that horrid airport the city is nice.

✅ Trip Verified | Limited catering facilities in T1. Security was awful. Utter chaos. They are not controlling the flow of passengers sufficiently. Far too many people attempting to load belongings into plastic crates for the security scan.

✅ Trip Verified | This is one of the worst European airport I've seen. Queues are unclear and very long, the overall airport seems like it has not been renovated in decades, although it is still clean. Security queues are super long. Impossible to find decent food at 8pm, while the airport is packed!