Victoria Intl Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
5/10
No Skytrax Rating
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1/10

"security screening is tedious and slow"

(Canada)

Not Verified | The security screening at your airport is tedious and slow. I arrived 2.5 hours before my flight in order to be within the 2 hour window recommended by the airline. The security screening line took 25 minutes to clear. I had arrived from Calgary International Airport where security screening was accomplished without any delay at all. You have three lines available for security screening and only one was in use forcing people to wait. This situation has not improved since my last visit to your facility. Please do something to fix this problem.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
4/10

"2 hour wait to finally check in"

(Canada)

Not Verified | We could not check in online as we had paid for our dog crate. Upon arrival at YYJ all of the machines were down. The line up was extremely long. One WestJet attendant to service a number of people from departing flights and cancelled flights. Priority first we were told line up, we did with numerous other people. People kept coming to the priority line even though they were not we were still told to wait. Rules are rules Priority first then baggage tags, then this horrendous line up. Now 2 people behind the counter. 2 hour wait to finally check in. Finally a third attendant arrived otherwise plane was not loading as all passengers were inline. Arrived in Calgary, dog was well taken care of, lost our bag. Have filed lost bag report, 24 hours later and nothing. Keep checking and nothing.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Food options very limited"

(Canada)

Not Verified | Foodservice options are very limited. We went to only one before security and with 90 minutes to departure and no line-up, they could not guarantee service. The only service after security has long line ups, cramped seating for 40 only.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"friendly and helpful staff"

(Canada)

Victoria Airport on arrival the terminal was easy to find, clean and well laid out. Friendly and helpful staff, who went out of their way to guide you, check-in was a breeze, and no surprises with our luggage. Even the customs staff shared some humour with us. On the other side of security it was just as impressive with clean well laid out waiting areas and washrooms. Water fountains available that you could fill up your water bottle from and not have to pay the rip off price for bottled water like at other airports. We will definitely use this airport again in the future.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Victoria Intl Airport customer review

(New Zealand)

I had an appalling experience in Victoria International Airport. We were flying with Pacific Coastal airlines to Vancouver YVR airport, and the security lines took forever. My father and I waited a tedious 30 minutes in the queue for a 5 minute flight to Vancouver. We had several trays of stuff and a man thought I dropped a SD card and when he took it up from one of my trays and asked me all the security people turned to me, glaring for no reason. The four trays blocked the traffic of baggages coming through the X-ray machine so out of respect I put them all onto one tray and moved away, and a security personnel said kindly to place it on a table. However as I was worried that we'd miss our flight as the security was taking forever to screen my father I was talking in a loud voice as he was across the room and all the security were busy looking at me and it just took forever. If you are flying from YVR to Victoria I highly recommend not using YYJ, as the security is appalling. I flew the seaplane to Victoria Downtown and there were no security measures, so that is a much better choice. However the terminal was well set out and we could find our way easily.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
6/10

Victoria Intl Airport customer review

(Canada)

Small airport that's been recently renovated. Modern look but limited services. Especially the free wifi. May as well not even have it. On a quiet day with few Travellers I was not able to even do a simple google search.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Victoria Intl Airport customer review

(Canada)

I visited Victoria BC two weeks ago and for a small international airport I enjoyed the experience. Security was quick the facilities were good and check-in was quick. I recommend this airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Victoria Intl Airport customer review

(United Kingdom)

Excellent small regional airport spotlessly clean with very friendly staff - slight oddity that the baggage reclaim belts are in the arrivals hall but I was out within 10th mins of the plane touching down and you can't get much better than that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Victoria Intl Airport customer review

(Canada)

Although it is a regional airport it handles two international arrivals: Seattle and San Francisco. As I avoid YVR Immigration like a plague (I spent over 3 hours in one of my latest arrivals) I prefer Victoria to get into Canada and then go to Vancouver. You can take a taxi cab to the ferry terminal (would not work on late flights though) and be in Vancouver in less than 2 hours enjoying one of the most scenic rides you will ever find in a ferry. Immigration in YYJ is short and pleasant. You get your bags in less than 5 minutes (usually) and go through customs in less than 10. Overall great airport to get to Canada. Coming out is also simple and effective. Short lines and great staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Victoria Intl Airport customer review

YYJ is a nice little airport. Since pretty much all flights are regional check-in is a breeze and there is no line at security. Most people wait downstairs as all of the turboprop gates are there but there are a few airbridges for the B737's A319's and E195's that visit. There is minimal public transit at the airport but the downtown shuttle is fairly inexpensive and can have you downtown in 30 minutes from touchdown.
no
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