Verona Airport

Not Verified | Arrival, no issue, cannot complain. Departure an absolute joke. How can this airport belong to Schengen airport and European standard is beyond me. You better arrive 4 hours before to get through security or else buy fast track and you can wait only an our. Staff, including security staff, that has no clue what they do, rude, shouting, will not provide any information, feels like year 1950 that no digital screens exist, one could continue on and on .. really, really bad airport.

✅ Trip Verified | This is the worst airport I have been to. Dirty bathrooms, rude staff, no seating, no wi-fi, no charging stations, and no check-in until one hour before departure, which shortens the time to get through security and to boarding.

Not Verified | Dreadful airport if you can avoid it - do so. Far too small to cope with the number of people using it. Because building work is going on TUI have an air conditioned tent in the concourse where you check in and get your luggage weighed you then drag your luggage to the baggage drop off point in the terminal. You then queue up for an hour to get through security - too few security guards on duty. We had to be pulled put of the queue and fast tracked as we would have missed our flight they were so slow. You then have to go through passport control where two men were stamping the passports at snail pace we along with 20 other people just made our flight even though we were there 2 and a half hours before departure .

Not Verified | We lost our stroller during our flight from Turkey to Milan. The stroller was sent to the Verona airport since it the closest to us. We called the number provided to us on Saturday 16 March 2024. The operator a female was very rude and basically hang up on us when we were just trying to find out the hours of operation. She refused to give her name and was very unprofessional. She should not be holding a position of customer service.

Not Verified | We were warned by Tui rep that there were construction works ongoing for the forthcoming winter Olympics in Cortina but that's no excuse for this shambles of an airport. On arrival there's a trek from bus park to a large white tent to check in luggage, but no , you get a boarding card and a security tag and then another trek to the actual departure area where baggage is checked in for the flight. Facilities pre passport control basic and overcrowded. Passport control chaotic with long queues stretching back through the shops/ food outlets. Typical arrogant Italian border police on the desks. At gates very limited seating and floor area for amount of passengers. They then open gates and herd you out to a covered area to stand baking in 38° heat for 20 minutes to wait on the bus transfer to plane. Must be the worst airport I've experienced ever.

✅ Trip Verified | This has to be the worst airport I have been to, limited seating. Ridiculously expensive for everything, staff rude and unhelpful, Que to go to the gate was 1.40 hours and reached the length of the airport. Put me off traveling to verona again.

Not Verified | Queues at passport control of over 1 hr with 1 police officer checking 300 passenger ridiculous! Disorganized! Automatic passport check with digital passport not working! Deserves to be closed and not used for passenger if they can’t staff it!

Not Verified | We travelled to Gatwick, London with EasyJet. It took almost 2 hours to reach the Departure Gate. No staff were visible. Information was lacking. No seats at check in area and few at the gate. Overcrowded and inefficiently managed airport.

NotVerified | How this airport has changed since we last used it 9 years ago! Arrivals wasn't too bad with the inevitable queues, but Departures was another story. We arrived by taxi at 9.35 am for a 12.15 flight, and checked in straight away with TUI with no waiting. Then the queuing began - straight to Security and joined a long queue: there were 9 lanes, (A to I), but only 4 were in use. Several earlier flights were called through so we didn't move at all. After about an hour we were through and straight into another queue for Passports. This went straight through Duty Free but moved so slowly that we took turns to visit the shop, buy very expensive water and visit the toilet. Again they were not using all available lanes. Once at the gate it was heaving with frustrated people but we did manage to find a seat. We were put on a very hot bus and kept waiting on there for ages before being transferred to the aircraft. Why is this airport so understaffed? If all the lanes had been used it would've been much better, although the waiting areas at the gates are far too small for the number of people using them at busy times.

✅ Trip Verified | As a business traveler for more than 30 years, I expected something better in a European country, even at a regional airport, but this was an absolute disappointment, overcrowded, lack of seating space, filthy restrooms, signposted like a neglected bus station in a remote african state. No jet steps for the planes and to my great great surprise in the whole airport there was only one brand of water, just one and only one (at all the places selling water) at the unbelievable cost of 2.55 euros for a bottle of 750 ml. French perfume costs less than this single brand of water.