Venice Marco Polo Airport

✅ Trip Verified | On arrival after fog delay it took 90 minutes before our baggage arrived on the carousel. Absolutely no organisation whatsoever! On arriving at the airport to check in for the journey home we had a huge queue to contend with before we could get to the checkin desk. Then went through security which was ok. However after that there was a 150m plus plus queue to passport control (after cafes and shops) before we could go through and then get to our Gate. The pilot had to wait for all his passengers which made our flight 1 hr late taking off. Again no organisation! About time Venice airport looked at their staff training. Abysmal. Will avoid whenever possible.

Not Verified | I am not sure which Airport the negative reviewers were at, but my experience is different. Maybe it is just a case of getting there early. I read the horror stories and arrived almost 3 hours early. I was done and dusted in 20 minutes. Most of the time was spent at the United counter because they had trouble finding my esta. The mistake I made was in going through the U.S. passport control a bit early. I have to occupy my time by writing a review. Oh, and the WiFi is quite good too.

Not Verified | Overall, it wasn’t too bad of an experience. It was easy enough to check in. I was disappointed in the Firsf Class Lounge. Very little food options and many weren’t very good. I specifically asked if there was shellfish in any of them because of an allergy, but noticed a canapé with shrimp on it. Very few alcohol options, though plenty of non-alcohol options. The staff were helpful in getting me a bag of ice for an injury.

✅ Trip Verified | Worst ever experience and I have been at many airports. Queues, chaos, rude staff, disorganised, no communications. What else can I say - avoid if you can.

Not Verified | Queues everywhere! We arrived at the airport and had to check in as we had booked with an external company so couldn't check-in online. There were 3 check-in desks for our flight, ONE of which was open for the first half hour. One more desk was then opened and then one more after an hour queuing. We queued here for about 1 hour 45 minutes, just to check-in. Afterwards we found ourselves in the security queue which was another 20 minutes. Got through security with about an hour to spare before our flight was due to board. Got through, found what departure gate we had to go to. It wasn't far, however it took us almost an hour and a half again to get through the passport control. We were told by one of the girls working there that one line would be quicker than the other, boy was she wrong - she told us to go the queue where theres an actual human checking the passports, but it took forever - the lads checking passports looked like they couldn't give a damn. At this stage I'm in a panic thinking the boarding for my flight is finished - it's 11.45, flight due to leave at 11:55. I rush to the departure gate to find.......ANOTHER QUEUE!!! This queue was to show boarding pass/passport - fairly standard procedure. Once we got through this, we had to queue again! This time for the shuttle bus to take us to the plane. Arrived at the airport at around 9, and by the time we got on the plane it was 12:15 for an 11:55 flight? 3 solid hours of queuing, not easy for me, a 28 year old, imagine the poor kids/elderly people that have to go through all this too! They need to up their game in this airport, do away with the passport control in departures, it's not something that's done in all airports. It's an airport I will be avoiding - which is a shame as Venice is somewhere I would love to spend some time, but won't be doing so if this is the case all the time. Anything I have picked below as N/A is because of all the queues I had no time to look into any of it!!! Where you're supposed to find the time in 3 hours queuing good only knows!

Not Verified | I always start my flight from this airport. It's small but everything is working. My last departure from VCE was in February with a flight to Doha. Check in was quick, security control was normal (yes maybe the staff are not the most friendly in the world but much better than CDG for example) and Passport control through the e-gate was fast. Nothing to say about the Shops. Luxury Italian brands are present, food is good but a little bit overpriced.

✅ Trip Verified | Security were so rude and thought their role gave them a right to be condescending and gave them the right to treat people like dirt. Very little choice food wise and very expensive. Not a good experience - worst country to travel out of as Rome security were rude last year as well.

❎ Not Verified | People with chemical allergies: Avoid this airport at all costs - some idiot decided that after renovating the airport (which by the way looks awful now, really cold and windy) thought that it was a good idea to spray toxic (par)fumes in all the arrival/departure area and especially in the toilets. I am in pain with asthma now, please if you suffer from chemical sensitivity write to the airport to complain.

❎ Unverified | This airport is overcapacity presumably because of the current popularity. Chack in desks are on the main floor in various buildings as the airport kept expanding. You may experience long walks. Flight gate areas are overcrowded. Restaurant/shopping facilities are okay. Once you are past passport control there is only one snack bar and duty free. So, leave extra time for the whole process and buy what you need before passport control.

✅ Verified Review | The worst airport i've ever used. The car rental return facility is located very far from the terminal and not easy to find. You then have to carry your luggage a considerable distance, more than 1 km, to get to departure floor. You then find out that you have to leave them at the arrival floor! Fortunately, I registered on-line with my airline, other wise I would have to wait for a good hour to drop them off and get the boarding pass. It is now 11:30 am. You then have to get to the departure floor to go through security. You find with horror that the waiting line goes from one end of the terminal to the other and back. We finally go through security. It is now 12.40, pm. We then find that there is another line for passport verification. We are through at 13:30 pm. The officer barely look at the document. We finally reach the gate at 13:35. The boarding has just started, even if it was to start at 13:05. New line to check boarding passes then wait for the bus that brings passengers to the plane. We are in the plane 13:50. The plane takes off at 14:15. This airport is way over capacity. The process should be simplified - airport staff at baggage drop-off should check passenger documents as at other airports. Staff are helpful, but overwhelmed. Wifi doesn't work. Few restaurants, but anyway because of long waiting time in queue, not time to eat or to shop