Venice Marco Polo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 113 reviews
3/10
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1/10

"This airport is complete chaos"

(France)

Trip Verified | Venice Marco Polo airport is by far the worst nightmare for any traveler, as much as I enjoyed the city, instead of leaving happy and full of memories we just leave full of anger. This airport is complete chaos, people are seated everywhere on the floor, almost all the flights are delayed (and this is the second time I have come here and it’s the same scenario). This is really not an airport for a such touristy place. I don’t think I will come back here ever again, just to avoid the same experience in the airport which really ruined all the magic of the city.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Venice is poorly served"

(Canada)

Trip Verified | For a city that is supposed to be a prime tourist destination, Venice is poorly served by Marco Polo airport. I arrived on March 24 2019 aboard a fully loaded (160+ passengers) Boeing 737-800. Upon arriving at Venice, the passengers (many of whom had mobility problems) were forced to walk down a steep stairway and then loaded onto to two buses. So, here we have two buses, passengers crammed in like sardines with nothing to hold on to except metal poles or overhead straps. The bus driver made an abrupt stop, throwing the majority of the passengers off balance. Some fell. I managed to hang on to the overhead strap but the person(s) behind me lost their balance and hit me hard in back. (I had a sore back for several days.) Passengers who required wheelchairs only received them after the bus had arrived at the gate. Shame on you, Marco Polo Airport. You're negligence will eventually lead to a major lawsuit and further disrepute for the airport, the city of Venice, and Italy itself.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"departing is a nightmare"

(Canada)

Not Verified | Worst airport in the world. For such an important tourist place, Venice needs a bigger, more organized, better staffed airport. Arriving and departing is a nightmare, there are 12 immigration booths but only 3 or 4 are staffed in the rush hours, and the staff simply don't care. There is no information, no help, no air conditioning, people are forced to queue outside at 40 degrees Celsius, and it is so disorganized, it's pure chaos. Departing is just as bad, don't bother checking online, they will force you to queue again (surprise!) and after you pass security you have to queue yet again for a passport control? The waiting rooms are cramped, poorly ventilated, extremely disorganized, as usual there are no signs or staff to help, and the whole experience feels worst than rush hour in the New York city subway. Avoid this airport if you can.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"thoughtful and professional attention"

(United Kingdom)

Trip Verified | On arrival at the airport my wife twisted her ankle, the flight attendant immediately organised a wheelchair and my wife was treated at the first aid station. After her treatment she was driven to the water taxi, advised where to attend hospital for x-ray and assisted on and off the taxi. I cant praise the staff enough for their thoughtful and professional attention, and contrary to popular belief when I offered the driver a tip he refused saying 'this is what we are here for', we went on to have a pleasant 3 day visit to Venice.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"an appallingly arranged system"

(United Kingdom)

Trip Verified | The airport was something else, I feel this is a flight I have done many times without problems. But on this occasion, returning from Venice. You go through security then into big concourse of lots of shops and practically no seating - obviously to kep you moving and purchasing. You cannot leave this, so inevitably you have to keep walking around. I think I counted about 20 non food purchasing seats. From this there are 3 exit areas leading off to 30 possible gates. You cannot leave this area until your flight gate is depicted on the screen. So this area is heaving. Our gate was announced - but astoninishly our Bristol flight checks were having to pass through the same 1 of the 3 exits as concurrent flights to Edinburgh, Canada and I think somewhere in Russia. So you have 3 definite flights (possibly 4) all trying to pass through 1 gate into another area - 300 on each flight = 900 (could be 1200) plus people through a gate. We queued for over an hour and after this time we saw a screen saying - gate closing for our flight. No one was coming around to extract people from the queue if their flight was closing. Jumping the queue was required, not particularly well accepted, understandably. Once through this gate there was a further queue - about 10 windows to check ID but 5 of these were closed. Another push to the electronic passport check - so slow for many of the checks, I think the people might have moved but it all had to restart. What an appallingly arranged system, utter shambles.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Absolute chaos"

(United Kingdom)

Not Verified | Absolute chaos. You can’t go through passport control until you know your gate, by that time the queue was 200m long, meaning last call as you are queueing and then being fast tracked through, unbelievably the flight arrived in Bristol on time, no thanks to airport.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"no organisation whatsoever"

(United Kingdom)

Trip Verified | On arrival after fog delay it took 90 minutes before our baggage arrived on the carousel. Absolutely no organisation whatsoever! On arriving at the airport to check in for the journey home we had a huge queue to contend with before we could get to the checkin desk. Then went through security which was ok. However after that there was a 150m plus plus queue to passport control (after cafes and shops) before we could go through and then get to our Gate. The pilot had to wait for all his passengers which made our flight 1 hr late taking off. Again no organisation! About time Venice airport looked at their staff training. Abysmal. Will avoid whenever possible.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"done and dusted in 20 minutes"

(Australia)

Not Verified | I am not sure which Airport the negative reviewers were at, but my experience is different. Maybe it is just a case of getting there early. I read the horror stories and arrived almost 3 hours early. I was done and dusted in 20 minutes. Most of the time was spent at the United counter because they had trouble finding my esta. The mistake I made was in going through the U.S. passport control a bit early. I have to occupy my time by writing a review. Oh, and the WiFi is quite good too.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"staff were helpful"

(United States)

Not Verified | Overall, it wasn’t too bad of an experience. It was easy enough to check in. I was disappointed in the Firsf Class Lounge. Very little food options and many weren’t very good. I specifically asked if there was shellfish in any of them because of an allergy, but noticed a canapé with shrimp on it. Very few alcohol options, though plenty of non-alcohol options. The staff were helpful in getting me a bag of ice for an injury.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"avoid if you can"

(United Kingdom)

Trip Verified | Worst ever experience and I have been at many airports. Queues, chaos, rude staff, disorganised, no communications. What else can I say - avoid if you can.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no