Venice Marco Polo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 113 reviews
3/10
No Skytrax Rating
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2/10

Venice Marco Polo Airport customer review

(United Kingdom)

Flew out of here on 19/5/12. Arrived 3 hours early for flight! Took 2 hours to check-in luggage unbelievably slow check-in process which was stressful with the queue not moving at all for at least half an hour but this was nothing compared with the scrum to get through security. Staff seemed to be on a go slow. Final call for our flight so we went through the fast line. Made our flight with seconds to spare but some people didn't. Avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Venice Marco Polo Airport customer review

(United States)

Our 4/30/12 experience was terrible! Nice new airport but they assigned about 10% in front for boarding passes check-ins etc and saved about 80% of the space for a zillion high end shops and then left a little bit for chairs to wait for your flight. The front was a disaster jammed with nobody to direct people lines snaking around with people standing for hours to check luggage. A KLM flight to Amsterdam meant standing in a long line which intersected with another line for Air France nobody knowing if they were even in the right place. Success finally then to the waiting area where many stood some more because there isn't sufficient seating. Too bad they gave most of the space away to retailers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Marco Polo Airport customer review

(United Kingdom)

Absolute chaos! Had to queue for an hour at check-in queue wasn't long but staff were just incredibly slow and didn't seem to have a clue. Had to wait a further hour to get through security in a queue snaking out of the building! Made the flight with seconds to spare. Even then I was told to wait - for no apparent reason and separated from my husband. Plane was half empty due to many people missing the flight. Quite simply the worst airport experience I've ever had. Passengers were left out on a limb with absolutely no guidance or explanation available and airport staff nowhere to be seen.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
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2/10

Venice Marco Polo Airport customer review

(United Kingdom)

Partly the fault of the airline but cramped noisy and a couldn't care less attitude made this one of the most stressful departures I have ever made. Queued for 1 hr 10 mins to check-in and then joined a long queue for security. Made the plane - just - having done all that I should - been there in plenty of time etc. When I remarked on the chaos to a member of staff her response was "Yes - it's always like this".
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Venice Marco Polo Airport customer review

(United Kingdom)

Non-Schengen arrival was somewhat slow but in every other respect this airport is good. Departure was particularly straight-forward with baggage drop-off operating swiftly. If you need public transport go to the booth to the left of the arrivals exit for tickets. If travelling from a non-Euro area you can use a credit card for the 3 day pass. Don't bother with confusing ticket machines in arrival. On departure there's plenty of space before you go through to the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Venice Marco Polo Airport customer review

(Italy)

The building is very beautiful and elegant and original compared to the average. For having the feel and traffic of a major intercontinental airport it is pretty small thus looking overcrowded most of the time. Though lines at the security are discouraging I always went through at good speed and the personnel is usually kind and efficient. The baskets they use at security are not very practical. Overcrowding in summer means also that some check-ins are sometimes moved up and down the two floors. Shops are nice but few and expensive. I've noticed a general feel of strictly observing the rules by the staff so be very careful with your extra kgs. Long stay parking near the building seems to be considerably more expensive than average I always get there by train when I can. Last but not least cleanliness is excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Marco Polo Airport customer review

(United Kingdom)

Leaving Venice started very well at Marco Polo Airport. Check in was efficient security equally so and then we got to the gate. There were hundreds of hot passengers battling to get through one gate which seemed to be serving about 6 flights. We all had our passports and boarding passes at the ready however it was amazing how long it took them to pass us through although they must have known they were holding flights up unnecessarily. No proper queuing no crowd control security guards standing idly by as if this chaos was normal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Venice Marco Polo Airport customer review

(Italy)

That's my airport. I take a flight from here at least 3 times per month. If you have the "Marco Polo" card then there is the fast lane for security and access to Marco Polo lounge. Clean elegant excellent view of the planes and Venice (especially from the Lounge). Check in can be long even if I usually fly with hand luggage and checkin online.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Venice Marco Polo Airport customer review

(United Kingdom)

Tickets for public transport can be bought in arrivals but machines seemed complicated and many fellow travellers gave up. Best way to get to the city centre is via the 'water bus' which is pretty cheap and there is a manned counter selling tickets in the main entry of arrivals. Staff there speak good English. Water bus is scenic but journey takes around 1 hour to St Marks ferry terminal. First ferry of the day is around 3 am. Free maps and tourist guides available in arrivals. Airport security was quick and easy to get through and nice cafes and shops security side. Couldn't see a wifi sign anywhere but wasn't really looking for one to be honest. Staff seem helpful. Screens didn't announce flight info until last minute.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Venice Marco Polo Airport customer review

The check in area was over packed. There were cues to the exit doors and everyone had to push their way through. My flight was at 12:50. Check in opened at 11:00 and I didn't get to the front until 12:20. Apparently there was too much luggage below so they stopped all the conveyor belts at check in. This happened twice for about 20 minutes on each occasion. They must know they are going to be busy and need to move suitcases around fast. Apart from that the food was nice in the restaurant before check in and was plenty of seating. There was a coach which was only 3 Euros from the Mestre train station about 10 minutes away. I paid 40 Euros to get a taxi to the hotel when I got there and only 4.20 Euros to get train/coach back to the airport. If only I had known there was a Coach before I got there. In departures was quite empty and was only in there 10 minutes so can't really say much but was clean and big.
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