Venice Marco Polo Airport

Not Verified | Long queues for everything. Once you clear security then you go passport control after there is no lounge. The lounge is located between security and passport control. So even if you buy the lounge service you cannot access it once you are past passport control. As they won't let you go out. And if you spend more time Lounge then the line for passport control will be so big that you might not be able to catch your flight. Better arrive 4 hours earlier if you want to use the lounge so that you can get some extra time .

Not Verified | Worst airport I’ve ever experienced. Signage is completely lacking as far as telling you where particular airlines are located for check in. All you see is signs for “check In 1-40” or “41-99”. But no airlines attached to those numbers. Plus check ins are in first and second floor. So we saw signs for checkin second floor and went up. Walked around entire floor and not seeing our airline asked where easyjet was and was told first floor. What??? Ok back to first floor and again only numbers no names. Finally find easyjet. All self bag check lanes closed and checkin line for boarding passes closed. What?? Stand in line for an hour until someone wakes up from their nap and attends the lanes to check people in and check bags in. Slow. Finally to security. Slow and rude personnel. Thru security and into gate areas. Gates not posted until about 30 mins before flight. Signage to get to gates confusing and inconsistent. Finally to gate. Boarding at 2:10 pm for 2:50 flight but as of 2:30 still no person at gate to attend to passengers. Food options ok but limited. For those traveling in from Venice, from arrival at noon by water bus to checking in and getting thru security it was one hour twenty minutes. Awful. People say Paris Orly and Charles De Gaulle are worse- no way. We did both in the past two weeks and they were fine comparatively.

✅ Trip Verified | Had to wait 30 min for the buses to arrive to the plane and take us to the airport. The flight was already 15 min late, I do not know why the buses were so slow and late. We waited in the plane with very suffocating dry air and it was very hot. The real time it would take us to come from the plane to the airport would be no more then 5 min. A very big disappointment, and was a first one for me.

Not Verified | I was there to help my mother during her travel home. She had surgery few weeks earlier and was somehow unstable in her feet, so she was holding on my arm all time, and we were walking slowly toward the security checks. We didn't ask for any kind of assistance, but the security open up a line just for us, and one of the security even held my mother and accompanied her through the security gate, while I was unable since getting through security myself. The place was crazy busy, and finding these people so aware and helpful surprise me. Also going through the check in and accessing the gate was quite easy.

Not Verified | I found this airport to be surprising good for a European airport. Getting through the airport was smooth and the terminal was busy but not crowded. The Marco Polo Lounge was again very pleasant, one of the best I have been to in Europe, it even has an outside terrace with views of the apron which is a rare treat. My only complaint would be the strange approach to the use of airbridges, there were so many available and yet slow and cumbersome bus boarding seems to be standard operating procedure at VCE, strange.

✅ Trip Verified | I would like to thank the lady at the ticket counter - the only counter operating at a time of need (missing our flight at 20.30hrs) she was a beacon of hope in a desolate situation with no flights available to re-book onto for 2 days! Without her we would still be there - working with her on a solution we managed to book flights out of Verona the next morning, she helped with the Verona airport hotel booking for that night for the 4 of us and assisted with obtaining a reduced taxi fare to get us from Venice to Verona - what a legend! I wish I knew her name to thank her properly as without her help I think I would have lost the plot.

✅ Trip Verified | Venice Marco Polo gave me more problems than any airport I've ever seen and I travel a lot. The biggest issue was the fast covid testing. I showed up at the terminal 2 hours before takeoff and after a long wait at Lufthansa check in was told I needed to get a quick Covid test to travel. There was only 1 doctor working and 3 different lines to get through. End result, I wasn't back at the checkin desk for 1 1/4 hours. It was still 30 minutes before takeoff but the Lufthansa checkin crew had left already and I missed the flight and had to buy a new ticket. With a missing flight I tried to get a new one using the Marco Polo free Wifi. Big problem there, The wifi kept dropping my page loading whether on my phone or new laptop and this was with their "faster" wifi choice. This was at an airport that had hardly anyone flying for a couple of hours. That went on for almost 2 hours. Are reticketing counter. The Lufthansa rep said I could use "Are" Marco Polo's in-house reticketing office, to book a new flight. There was one person working there and 6 people waiting. Finally after 1 1/2 hours, I got to speak with him. By then I had already seen him tell 5 customers that he couldn't help them. When I told him I wanted to rebook a flight, he started researching. But kept talking to customers after me in line who had questions. This went on for 20 minutes. He only had one suggestion, an Italia Air flight. I asked if there was any other choices and he got mad at me. I said, OK, please book the flight. He said he couldn't do that. There were other folks waiting in line. But there was an Italia counter next door that could do it. So I spoke with them and explained the Are counter guy's flight booking suggestions. They had no such flight Marco Polo or Rome. In fact they said the guy wasn't reliable at all. She was helpful enough to point me to an Air France flight the next day. It was good advice. So I found a close-by hotel, one that had Wifi, and booked the flight there.

Not Verified | Employees were rude and unhelpful. Long queues for no reason, air-conditioning didn't seem to be working, On the plus side, airport was quite clean, employees spoke English and the food available was of good quality and not very expensive as one would expect.

✅ Trip Verified | I was waiting on a check-in for a boarding pass, since I didn’t receive it after online check-in due to current regulations. The check-in agent let seven people for the same flight as mine cut the line and after I complained he told me that he won’t be issuing my boarding pass until I say “please”. I said I want to speak with his manager and he answered that I can do whatever I want in my country, but there are rules in Italy. He kept insisting I should say “please”. It was a rather offensive and humiliating experience. Regarding the airport itself - the signs could be better, it’s quite confusing to figure out how to get to departures. Some of the agents (the one which I had the above conversation with) were not wearing their masks at some points and nobody checked my PCR test result on entry in the country, which says enough about the “rules” the gentleman was talking about. Worst airport I have been at so far.

✅ Trip Verified | I don’t recommend travelling through Venice Marco Polo. Hardly any of the employees speak English, they are unhelpful, ignore you and seem annoyed to be doing their job. It’s a small and narrow airport, no shops or cafes or anything nice, very weird and sleepy vibes overall. The wifi did not work for me.