Venice Marco Polo Airport

Not Verified | I was there to help my mother during her travel home. She had surgery few weeks earlier and was somehow unstable in her feet, so she was holding on my arm all time, and we were walking slowly toward the security checks. We didn't ask for any kind of assistance, but the security open up a line just for us, and one of the security even held my mother and accompanied her through the security gate, while I was unable since getting through security myself. The place was crazy busy, and finding these people so aware and helpful surprise me. Also going through the check in and accessing the gate was quite easy.

Not Verified | I found this airport to be surprising good for a European airport. Getting through the airport was smooth and the terminal was busy but not crowded. The Marco Polo Lounge was again very pleasant, one of the best I have been to in Europe, it even has an outside terrace with views of the apron which is a rare treat. My only complaint would be the strange approach to the use of airbridges, there were so many available and yet slow and cumbersome bus boarding seems to be standard operating procedure at VCE, strange.

✅ Trip Verified | I would like to thank the lady at the ticket counter - the only counter operating at a time of need (missing our flight at 20.30hrs) she was a beacon of hope in a desolate situation with no flights available to re-book onto for 2 days! Without her we would still be there - working with her on a solution we managed to book flights out of Verona the next morning, she helped with the Verona airport hotel booking for that night for the 4 of us and assisted with obtaining a reduced taxi fare to get us from Venice to Verona - what a legend! I wish I knew her name to thank her properly as without her help I think I would have lost the plot.

✅ Trip Verified | Venice Marco Polo gave me more problems than any airport I've ever seen and I travel a lot. The biggest issue was the fast covid testing. I showed up at the terminal 2 hours before takeoff and after a long wait at Lufthansa check in was told I needed to get a quick Covid test to travel. There was only 1 doctor working and 3 different lines to get through. End result, I wasn't back at the checkin desk for 1 1/4 hours. It was still 30 minutes before takeoff but the Lufthansa checkin crew had left already and I missed the flight and had to buy a new ticket. With a missing flight I tried to get a new one using the Marco Polo free Wifi. Big problem there, The wifi kept dropping my page loading whether on my phone or new laptop and this was with their "faster" wifi choice. This was at an airport that had hardly anyone flying for a couple of hours. That went on for almost 2 hours. Are reticketing counter. The Lufthansa rep said I could use "Are" Marco Polo's in-house reticketing office, to book a new flight. There was one person working there and 6 people waiting. Finally after 1 1/2 hours, I got to speak with him. By then I had already seen him tell 5 customers that he couldn't help them. When I told him I wanted to rebook a flight, he started researching. But kept talking to customers after me in line who had questions. This went on for 20 minutes. He only had one suggestion, an Italia Air flight. I asked if there was any other choices and he got mad at me. I said, OK, please book the flight. He said he couldn't do that. There were other folks waiting in line. But there was an Italia counter next door that could do it. So I spoke with them and explained the Are counter guy's flight booking suggestions. They had no such flight Marco Polo or Rome. In fact they said the guy wasn't reliable at all. She was helpful enough to point me to an Air France flight the next day. It was good advice. So I found a close-by hotel, one that had Wifi, and booked the flight there.

Not Verified | Employees were rude and unhelpful. Long queues for no reason, air-conditioning didn't seem to be working, On the plus side, airport was quite clean, employees spoke English and the food available was of good quality and not very expensive as one would expect.

✅ Trip Verified | I was waiting on a check-in for a boarding pass, since I didn’t receive it after online check-in due to current regulations. The check-in agent let seven people for the same flight as mine cut the line and after I complained he told me that he won’t be issuing my boarding pass until I say “please”. I said I want to speak with his manager and he answered that I can do whatever I want in my country, but there are rules in Italy. He kept insisting I should say “please”. It was a rather offensive and humiliating experience. Regarding the airport itself - the signs could be better, it’s quite confusing to figure out how to get to departures. Some of the agents (the one which I had the above conversation with) were not wearing their masks at some points and nobody checked my PCR test result on entry in the country, which says enough about the “rules” the gentleman was talking about. Worst airport I have been at so far.

✅ Trip Verified | I don’t recommend travelling through Venice Marco Polo. Hardly any of the employees speak English, they are unhelpful, ignore you and seem annoyed to be doing their job. It’s a small and narrow airport, no shops or cafes or anything nice, very weird and sleepy vibes overall. The wifi did not work for me.

Not Verified | Covid is not a good reason to leave people stranded for hours in an airport with no water. Everything closes before 9 pm yet flights depart until midnight? Really? There is not even a water dispenser and the tap water is hot. The staff of the last bar to close are ready to refuse to sell you a bottle of water because "they have already closed 5 minutes ago", and you have to beg the border police to let you go out of the extra Schengen area only to receive such an answer. It's a shame, do better.

✅ Trip Verified | I read so many horror stories about chaos at departures here that I fixed to arrive two and a half hours early. In reality I found everything working well and efficiently. Check-in took five minutes simply because a family in front of us were crazy people. Security took less than five minutes with many channels very well staffed to choose from. Passport control was automatic and took thirty seconds. The entire airport has been rebuilt over the last three or four years and that probably caused problems but, today at least, it was a dream. My only criticism is a serious lack of seating in the main waiting area before going through passport control - too many shops and not enough thought given to passengers.

Not Verified | Extremely slow check-in with Lufthansa which took almost one hour and then another 40 mins to clear security. Had I not arrived more than two hours early I may have missed the flight. The check-in gate counter was not advertised until exactly 2 hours prior to flight. Lufthansa was not available for self-check-in. The wifi did not work. There is inadequate seating, signage is difficult (check-in is split over two levels ) and the boarding time and gate information are not displayed until the last minute either. You need to walk to a bus to get to the plane which was overcrowded and we needed to wait longer still. There is nowhere to refill water bottles after clearing security. Overall the plane departed an hour late.