Venice Marco Polo Airport

Not Verified | The worst. Airline staff ok, but the signs aren’t great and the service staff in the upstairs food area were terrible. The pasta was mediocre and overpriced (expected), but I couldn’t believe that the service lady skipped right over me even though I gave her my order, to serve the next lady in line. When I asked her why she served the other lady behind me first she shrugged and offered no apology or explanation. Disgustingly rude in an international airport. Lounge and seating crowded and small. Leaving today (aug 24, lunch approx 13h). Never coming back here again.

✅ Trip Verified | When arriving at the airport, heading through to Passport Control was easy, but the Passport Control experience itself was terrible. Those who tried to use the e-Gates and could not get through pushed into the 'Other Passports' queue and the airport staff did not care. Also, even though nearly the whole room for Passport Control was full, they only had three desks open and there were more than three members of staff that were capable of checking passports, meaning they could have opened more desks. After Passport Control, though, the process was more or less seamless. When departing from the airport, the self check-in machines didn't even let me print off a luggage tag for the Bag Drop and I had to wait for a member of staff to man the desk. Going through security was swift but after going through, there was not that many things that you could do but wait. There also weren't many places that served breakfast food, which was not very good. Overall experience at this airport was not great.

NotVerified | Venice to Shanghai via Dubai. Bathroom not very clean. Very wet. In security, there was only 1 working. It took a very long time to go through it. Didn't like the airport.

Not Verified | As many have said before me, absolute chaos, no co ordination. 100s of passengers crammed into a small space, having to push and climb over each other to get their departure gates. This lead to hot, stressed passengers, the airport staff seemed unable to deal with upset customers, and as such the staff responded with anger, Not kindness and understanding as would be expected. Reading the previous reviews, it appears to me the owners of the airport don’t care or they would have done something about this by now. Such a shame, Venice is a lovey city.

✅ Trip Verified | This is one of the ùtmost chaotic airports in Europe and the counters where to check-in are announced rather late. Also difficult to obtain decent information, not enough chairs at all so even a lot of elderly people had to stand and wait. Check-in procedures are in general extremely slow. Must be said cleaning was done continuously. Shopping is not bad and comparing to other Italian airports not that expensive.

Not Verified | Horrible, horrible, horrible. 2 people working passport control on a Saturday afternoon. Led to our flight being delayed and a missed connection. Firstly I’m leaving and on a Canadian passport. Why am I waiting in a line to leave the country? Secondly we had to line up for a bus which drove us out to the plane which results in no one loading by zones so instead of taking 1/2 hour it takes over an hour to load an Airbus 330. I travel all over the world and this is the worst experience I have ever had.

Not Verified | As some others have noted, Venice Marco Polo is not a good airport. In July 2019 we had the same experience as some others, with no gate assignment until merely 75 minutes before, at which point it was too late to be processed through the very long and extremely slow customs control line. Individual adults from certain countries could go through a sort of fast-track camera system, but children were not allowed. This left my family in an unmoving line until our flight's "last call" was announced, at which point we battled our way to the front of the line. This budding means that no one gets through customs until it is their flight's last call. The last bus to the airplane was filled with crying children and stressed parents who had followed the airport's rules to the letter of the law. What an awful end to a vacation. Bizarre that security clearance takes 2 minutes while customs takes 40 times longer, that they needlessly conceal your gate number until it is too late, that they insist on inflicting particular psychological distress on every child that flies out of the airport, and most of all that they don't implement any easy fixes year after year. Won't be back.

✅ Trip Verified | Venice Marco Polo airport is by far the worst nightmare for any traveler, as much as I enjoyed the city, instead of leaving happy and full of memories we just leave full of anger. This airport is complete chaos, people are seated everywhere on the floor, almost all the flights are delayed (and this is the second time I have come here and it’s the same scenario). This is really not an airport for a such touristy place. I don’t think I will come back here ever again, just to avoid the same experience in the airport which really ruined all the magic of the city.

✅ Trip Verified | For a city that is supposed to be a prime tourist destination, Venice is poorly served by Marco Polo airport. I arrived on March 24 2019 aboard a fully loaded (160+ passengers) Boeing 737-800. Upon arriving at Venice, the passengers (many of whom had mobility problems) were forced to walk down a steep stairway and then loaded onto to two buses. So, here we have two buses, passengers crammed in like sardines with nothing to hold on to except metal poles or overhead straps. The bus driver made an abrupt stop, throwing the majority of the passengers off balance. Some fell. I managed to hang on to the overhead strap but the person(s) behind me lost their balance and hit me hard in back. (I had a sore back for several days.) Passengers who required wheelchairs only received them after the bus had arrived at the gate. Shame on you, Marco Polo Airport. You're negligence will eventually lead to a major lawsuit and further disrepute for the airport, the city of Venice, and Italy itself.

Not Verified | Worst airport in the world. For such an important tourist place, Venice needs a bigger, more organized, better staffed airport. Arriving and departing is a nightmare, there are 12 immigration booths but only 3 or 4 are staffed in the rush hours, and the staff simply don't care. There is no information, no help, no air conditioning, people are forced to queue outside at 40 degrees Celsius, and it is so disorganized, it's pure chaos. Departing is just as bad, don't bother checking online, they will force you to queue again (surprise!) and after you pass security you have to queue yet again for a passport control? The waiting rooms are cramped, poorly ventilated, extremely disorganized, as usual there are no signs or staff to help, and the whole experience feels worst than rush hour in the New York city subway. Avoid this airport if you can.