Venice Marco Polo Airport

✅ Trip Verified | One of the worst airports in the world in terms of customer care - absolute zero - queues at checks - inconvenient and very expensive car parks - obstructionism to shuttles - boarding with buses that leave you endlessly huddled in the heat.

✅ Trip Verified | For the first time I have ever seen an airport’s gates and the stores are closed. There is not event any vending machine just for water. It is 3 am in the morning and my flight is at 6. Even the screens are shut down. If the airport will not be open than why there is a flight.

✅ Trip Verified | I am writing to express my heartfelt gratitude to the staff of "Lost & Found" at the Venice airport. At arrival at Venice Marco Polo airport, my suitcase was lost. The staff there was very helpful throughout the process in my application and delivery of my suitcase to my home address. The luggage was delivered within 38 hours. So, I was delighted with the service and want to give credit to staff and delivery. Thank you!

Not Verified | It took 2 hours 20 mins to clear immigration. For over 700 passengers there were only 6 immigration officers. This is a joke! They want us to come and spend money and give us such a horrible experience from the time we land. In this horrible immigration area there was no place to eat or have a coffee or smoke. We stood in the line for 140 minutes. Then when we came out our bags were not yet there on the belt and we had to wait another 20 mins for the bags. Furthermore the free wifi never worked.

Not Verified | Long queues for everything. Once you clear security then you go passport control after there is no lounge. The lounge is located between security and passport control. So even if you buy the lounge service you cannot access it once you are past passport control. As they won't let you go out. And if you spend more time Lounge then the line for passport control will be so big that you might not be able to catch your flight. Better arrive 4 hours earlier if you want to use the lounge so that you can get some extra time .

Not Verified | Worst airport I’ve ever experienced. Signage is completely lacking as far as telling you where particular airlines are located for check in. All you see is signs for “check In 1-40” or “41-99”. But no airlines attached to those numbers. Plus check ins are in first and second floor. So we saw signs for checkin second floor and went up. Walked around entire floor and not seeing our airline asked where easyjet was and was told first floor. What??? Ok back to first floor and again only numbers no names. Finally find easyjet. All self bag check lanes closed and checkin line for boarding passes closed. What?? Stand in line for an hour until someone wakes up from their nap and attends the lanes to check people in and check bags in. Slow. Finally to security. Slow and rude personnel. Thru security and into gate areas. Gates not posted until about 30 mins before flight. Signage to get to gates confusing and inconsistent. Finally to gate. Boarding at 2:10 pm for 2:50 flight but as of 2:30 still no person at gate to attend to passengers. Food options ok but limited. For those traveling in from Venice, from arrival at noon by water bus to checking in and getting thru security it was one hour twenty minutes. Awful. People say Paris Orly and Charles De Gaulle are worse- no way. We did both in the past two weeks and they were fine comparatively.

✅ Trip Verified | Had to wait 30 min for the buses to arrive to the plane and take us to the airport. The flight was already 15 min late, I do not know why the buses were so slow and late. We waited in the plane with very suffocating dry air and it was very hot. The real time it would take us to come from the plane to the airport would be no more then 5 min. A very big disappointment, and was a first one for me.

Not Verified | I was there to help my mother during her travel home. She had surgery few weeks earlier and was somehow unstable in her feet, so she was holding on my arm all time, and we were walking slowly toward the security checks. We didn't ask for any kind of assistance, but the security open up a line just for us, and one of the security even held my mother and accompanied her through the security gate, while I was unable since getting through security myself. The place was crazy busy, and finding these people so aware and helpful surprise me. Also going through the check in and accessing the gate was quite easy.

Not Verified | I found this airport to be surprising good for a European airport. Getting through the airport was smooth and the terminal was busy but not crowded. The Marco Polo Lounge was again very pleasant, one of the best I have been to in Europe, it even has an outside terrace with views of the apron which is a rare treat. My only complaint would be the strange approach to the use of airbridges, there were so many available and yet slow and cumbersome bus boarding seems to be standard operating procedure at VCE, strange.

✅ Trip Verified | I would like to thank the lady at the ticket counter - the only counter operating at a time of need (missing our flight at 20.30hrs) she was a beacon of hope in a desolate situation with no flights available to re-book onto for 2 days! Without her we would still be there - working with her on a solution we managed to book flights out of Verona the next morning, she helped with the Verona airport hotel booking for that night for the 4 of us and assisted with obtaining a reduced taxi fare to get us from Venice to Verona - what a legend! I wish I knew her name to thank her properly as without her help I think I would have lost the plot.