Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
4/10
No Skytrax Rating
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10/10

"friendly and helpful staff"

(Canada)

Trip Verified | To me, YVR provides the experience that all North American airports should strive to achieve. From timeless architecture and interior design elements, to the friendly and helpful staff, to the bounty of seating and amenities. I have yet to find an airport I enjoy travelling through more than YVR.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Absolute chaos with long wait times"

(United States)

Trip Verified | Absolute chaos with long wait times and Multiple Waiting lines/stations. I came for business and due to experience at airport will never return. Seriously guys we’ve all had lots of practice handling crowds in post COVID era. There is no excuse.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"This airport is awful"

(United States)

Trip Verified | This airport is awful. It seems like they actively work to make everything more difficult than it needs to be. I arrived on a flight from Toronto next to a passage for connecting flights to my next gate only to be met with a YVR employee blocking the way to inform us that this way would be closing (not already closed) and she would not allow any additional passengers through. This caused us to have to leave the security area, walk to the other end of the airport, and go through both security and customs again. Along the way the signage was confusing further making the journey difficult.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Vancouver Airport customer review

(United States)

Trip Verified | The wait time for security was over 1 hour, same for customs. The excuse was that recently the scanners were not working. It is inexcusable for an airport of this size to have such inefficiencies resulting in travelers having to stand for over an hour in each line. A pick up in travel for the summer was also the official line from the staff. Most travelers returning to the USA were so fed up most of them vowed never to return to vacation to Canada by air. Vancouver and BC are a wonderful place to visit with so much natural beauty but the complete lack of respect for air travelers at YVR resemble more the organized mess you can find in airports like Paris Charles de Gaulle airport in France than an efficient operation like in the USA. Say what you want about the TSA in the USA. They beat hands down the inefficient operation at Vancouver international. Once operations resume on Amtrak trains from Vancouver to Seattle, one is better off taking a train to Seattle and a light rail to Seatac airport than dealing with this mess.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"Arrival at YVR complete shambles"

(Canada)

Trip Verified | YVR is not that "star" airport it claims to be. Security queues during my recent departure to London in the evening were ok - took about 10 minutes or so to get through. Once airside, food options are somewhat limited and are highly overpriced. Arrival at YVR on the other hand - complete shambles. Luggage took 45 minutes to arrive. Prior to collecting luggage, all travelers must complete a digital declaration via a self-service kiosk, before being interviewed by a border officer. They then need to submit their declaration to a second officer, once they have collected their luggage. A very inefficient process - why have the self-service kiosk if they have to interact with multiple border officers? Overall, it took 90 minutes from landing in order for me to leave the terminal - incredibly inefficient and a waste of my time. Especially considering I arrived around midnight. YVR had issues prior to the Covid 19 pandemic, and it seems things are getting worse, not better.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"disorganised, slow and generally shambolic"

(United Kingdom)

Not Verified | I fly trough Vancouver Airport frequently. It is usually disorganised, slow and generally shambolic. My most recent flight from Vancouver to London Heathrow was an utter joke. Check in was very disorganised and the turnaround crew on the ground were utterly incompetent. Catering supplies were being loaded before the aircraft had been cleaned and incoming passenger baggage removed. As a result, we were 90 minutes later leaving. Awful experience.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"If you can try and avoid this airport"

(Canada)

Trip Verified | Large and not so busy airport. Customs is the worst I have encountered largely due to Canada's rules. Very unorganized and customs agents are rude. If you can try and avoid this airport.
Experience At AirportTransit
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the mismanagement is epic"

(United States)

Trip Verified | Folks, the airport itself is lovely but the mismanagement is epic. Allowed 2 hours for an 8.40 am flight. No checked luggage. After 1 1/2 hours, we had barely made it to start the queue for security. Explained dilemma to workers, they couldn’t help us because there were hundreds of passengers in front of us with even earlier flights. 3 hours to get through a checkpoint is a failure. We missed the flight with many others after dozens of planes delayed their departure for lack of passengers making it through. We heard this has been happening for 2 weeks.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"First time Vancouver traveler. Last time Vancouver traveler!"

(United States)

Trip Verified | We arrived at the airport at 3.45 am for a 6 am international flight back to the US. Dallas, specifically. Once there, we waited in the line to check baggage. Checked baggage but then were directed to a line that was about a mile long to put baggage on the conveyor belt ourselves. The reason we were told that the line was so long was because they don’t open it until 4.30 am. (What?). Ok, so we wait in the line with our luggage. After 20 or so minutes we finally put our luggage on the conveyor belt. Then we are directed to another line where there is one (1) person scanning 450 passengers boarding passes. That took about 45 minutes. Then we are directed to yet another line. The Security line that took about 45 minutes to get through. Once through, we immediately stopped at Starbucks for coffee. While in line, we hear an intercom announcement that “this is the final boarding call for flight 1519 to Dallas/Ft. Worth! We then literally are sprinting to the gate so we don’t miss our flight and have to stay in this God forsaken country another night! Throughout this whole ordeal there were no airport or airline representatives assisting/helping passengers. The procedures this airport has in place are hardly even antiquated! They are incomprehensible! How do you think that with these procedures in place that passengers are going to make their flights? Everyone I voiced my complaint and concern to just ignored me! This Vancouver airport is completely and totally incompetent. Totally Unacceptable! First time Vancouver traveler. Last time Vancouver traveler! Overwhelmingly incompetent individuals running that airport. Take some lessons from the US. Specifically DFW airport. They have a system that works. Is accommodating to passengers. And a system where there is help readily available, when necessary!
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"got to be the training guinea pig"

(Canada)

Not Verified | Going thru security for a domestic flight. Between Monday and Friday, in 5 days, the "rules changed" everything had to be in a separate bin. Belt, coat, laptop, purse. Laptop can no longer be left in the bag. Got to be the training guinea pig for the girl with the wand complete with 2 instructors. Worst ever and I have travelled internationally. The raspberry to you!
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no