✅ Trip Verified
| Worst security experience. Be prepared for any and all necessary and unnecessary delays by incompetent workers, who sit around speaking to each other in their own mother-languages and don't stop their personal conversations to assist travelers. Yesterday's flights were Seattle to YYC, connecting through YVR. We had to disembark, follow poor signage to pick up luggage, that I thought had been checked all the way through, but turns out was only ticketed all the way through. So, go to baggage claim, pick up luggage, go back to West Jet, check back in, wait for employees to stop chatting so they could override the kiosk check-in system, which would not accept my pre-ticketed suitcase. Check in suitcase, get new boarding passes, go through security. Security was an absolute nightmare. Get shuffled into the new, and poorly designed, cattle type belt, with one person per one narrow space. As I pull my purse strap off my 25 yo diamond earring that my husband gave me for our wedding (and is the ONLY earring I have ever worn) goes flying off my right ear, and I'm being bumped from both left and right sides, and it literally becomes a brutal race by all security passengers to force their own plastic bin onto the belt first. But I suffered a TBI (traumatic brain injury) and don't have the balance and stability to keep bending down to retrieve a plastic bin and stand straight back up, without assistance. As I do this 4 times, to accommodate their separation rules, I notice my son accidentally left a pack of smoked salmon we purchased in Seattle, so I reach over to pick it up and lose my balance. He's 20 yo and has no excuse, accept to say that everyone is so harried, no one can peacefully load up their bins. Next I attempt to walk through the security scanner, and have to give that 3 tries: 1 to remove a bracelet,1 to remove a fabric belt with metal buckle, 1 to remove my runners. When I attempt to ask for assistance to locate my earring lost in the shuffle, I notice behind 2 security guards, that my entire suitcase is opened on a metal table in front of someone else! I darted over to that table to ask what was gong on? Only to be told I couldn't travel with that many cosmetics. What really embarrassed me was that the inept guard also removed a clearly marked bag of medications, for the entire line behind me now forming to see.There's absolutely no privacy and no respect for privacy. I am utterly embarrassed, with no shoes, no belt, no purse, I'm sorting through the mess this guard just made to cram my travel size toiletries into the prescribed plastic bag. I was unnerved to say the least. I ask where the rest of my belongings are, and he says he doesn't know. I ask for a manager at this point, who takes several minutes to appear and am literally told to my face that this is how it's being done 'today.' The guard also broke the zipper on my Coach purse trying to zip it close.