Valencia Airport

Not Verified | There was no access to toilets for more then 45 minutes in departures hall. We had a delay, it was very busy and a very unpolite lady was cleaning toilets. More than 20 people waiting in line who had to catch a plane and not able to use the toilets.

✅ Trip Verified | I am 76 and have a hip replacement. Yesterday evening I went through the security scan. I was flying to Heathrow, flight BA 0445, May 17th, 20.50. The alarm went off and I explained my hip replacement. This was ignored. I was man handled and treated very roughly and rudely. The security man even pulled back the back of my trousers and looked down them. I was humiliated and disrespected in front of passengers. After I asked him for his number and name. I did I was unhappy about how I had been pushed about and treated. He put his face into mine and gave me a very threatening point with his finger. I am a respectable professional man. I also served 10 years in the police. I do not deserve to be treated in this discriminatory way and I hope my complaint will be heard.

Not Verified | Terrible airport. Very small. The air inside was horrible. It was so hot in the entire airport. It shocked me that there were no stations for refilling your water bottle. Also Wi-Fi connection was very poor. The most bizarre situation occurred when there were closed both (yes, there are only two) toilettes for women. Cleaning ladies just closed it and cleaned it for 30 minutes! There was queue of approximately 50 women. Our flight Is delayed. We don't know why or for how long. According to information board we are already in the air. Boarding didn't even started.

Not Verified | Beware of the awful Ryanair hostesses. The airport is small but fine. The real hustle are the Ryanair hostesses at the gate. Truly horrible experience. Make sure you stuff your pockets with any excess item, they will charge you almost 50 euros for a tiny purse without giving you the time to reorganize your backpack. Even threatening that you will miss your flight if you don't pay. Terrible.

Not Verified | On the 20th of November 2021 I was on the phone to my friend who was having issues with a passenger locator form for arriving in Scotland. The way the staff at the check in desk spoke to my friend was a down right disgrace and in other airports would such mannerisms be accepted! The staff would not provide any help to my friend and would also not speak to myself over the phone who had flown out of the airport 3 days prior! This is an absolute disgrace and as an airport you should take immediate action! Only for a kind passenger who over heard the matter would still not be sorted! Then proceeded to go to security where the security decided the throw about two expensive laptops! 0/5 experience! Would love to see their reaction if we treated them the same in any of our UK airports!

Not Verified | We departed Valencia Airport. Because of an injury on my leg I used a crutch. I could not go through the normal security port, so I was let through a separate door. It took more than 5 minutes to explain my situation to a lady at security because she only spoke Spanish. I asked twice if English was possible. But she kept on speaking Spanish. When I was at the security a man checked me, again only speaking Spanish. I told him 3 times that I didn't understand him and asked if he could speak English. But he kept on in Spanish. Then he took my crutch and put it through the scanner. I was sitting on a chair, and then he pointed to me to stand up. That was not possible without my crutch I told him, so I kept on sitting. At that moment I refused to listen any longer to him, or trying to understand what he wanted. If he was that stupid, and kept on speaking Spanish I no longer wanted to cooperate. I made that very clear to him. Then he let me go. I understand that I was in Spain where people speak Spanish, but I don't understand that employees at an international airport can't speak English. That's completely ridiculous! I visited many airports, big and very small, in the world but never ever was at an airport with such unqualified staff as in Valencia.

✅ Trip Verified | I find it absolutely ridiculous that in 2019 airports as popular as that of Valencia do not yet offer water fountains to refill your water bottle. Sort this out for the sake of the environment.

✅ Trip Verified | Make sure you don't arrive at this airport after 11pm or you won't have public transport available. Paid 22 euros to get to my hotel, never thought this would happen.

Not Verified | Very rude and not very helpful security staff, they need lessons in diplomacy. Bad attitude in general. I will avoid this so called airport in the future. Like us all, change your jobs if you hate what you do.

Not Verified | Very unfriendly staff at security. My iPad and my husband's laptop nearly fell from the belt as the bags and trays were piled together. My husband had to collect our suitcases, bags and trays and was rushed by the security staff. Also the staff just threw the empty trays behind without even caring if someone was in the way. Never experienced such an unfriendly service.