Turin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 22 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

"Turin is one of my worst airport experiences"

(United Kingdom)

Trip Verified | Designed to be uncomfortable. I fly 2-4 times a year and Turin is one of my worst airport experiences. Cheaper basic air hangers are more comfortable. Turin clearly has had a design budget spent on shops/cafes and designer benches, but it's so poorly executed there are massive floor areas left upstairs with no seating at all, strewn with bodies of tired and irritated passengers, fancy circular glass lifts left out of order, unorganized mass ques for 10 departure gates brawled together and looping around the shopping area. Only able to fill your water bottles in the toilet sinks. Rude staff clearly irritated by seas of tired and uncomfortable travelers.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Not enough seating!"

(United Kingdom)

Not Verified | Not enough seating! The basics of any airport is waiting. We are tired, got up at 4am and just want to sit down and rest. This airport has only a few hard plastic seats. We went up the grande granite spiral staircase only to find a about 7 more bench chairs. Are we missing something. I see others have complained about this.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Poor facilities in general"

(United Kingdom)

Trip Verified | Very dirty and unhygienic toilet, the push flushes were filthy and no toilet paper with floors dirty. Arrogant staff and border control. Poor facilities in general.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolutely appallingly slow"

(United Kingdom)

Not Verified | Turin does passport checks for departing passengers. The service is absolutely appallingly slow. Please get your act together Turin airport border service
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Very poor and not that safe"

(United Kingdom)

Not Verified | Very swift through check in and security was fairly smooth with around a 10 minute wait so positive in these areas. However, the departure lounge facilities are woefully inadequate with twice a many people in the area than it was fit to hold. There were a many people sitting / lying on the floor as there were able to get seats to sit on. Only a handful of restaurants which were bursting full with queues running out into the corridors. People seemed to be waiting up to an hour just to get an order taken. Other than the duty free shop, there was little else available, only a small WH Smith WH very limited food options and huge queues. If they want to have this many passengers, they need to make the facilities available for them. Very poor and not that safe.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"it was horrible"

(Sweden)

Trip Verified | Avoid if you can! First of all it took about 45 minutes to check in. It was only about 20 people ahead of us. Security was actually quite good! But after that it was horrible, nowhere to sit, we sat on the floor (family of 5). Impossible to get a table at any restaurant and of course a delayed flight. How can they not have anywhere to sit for the people they let through? I have never experienced anything similar to this and I’ve been to Grenoble airport which I thought was bad. They better do improvements or they’re going to lose more customers than me!
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"few food and drink outlets"

(United Kingdom)

Not Verified | The initial impressions of departures were quite good, drop off being right next to the passenger entrances, the large number of check-in desks all centred around a baggage conveyor, using the available floor space to the max. And even security seemed well organised, with fairly thorough checks but at reasonable speed. However, things went rapidly downhill on the air side of the terminal. Toilet signage was practically non-existant. There were very few food and drink outlets for a large airport, and consequently all had massive queues waiting for service (even though it was a Sunday). The seating was totally inadequate. And if you went thru passport control to the gates in search of toilets and more food/drink outlets you’d be disappointed. Incredibly there were none at all. Airport wifi seemed impossible to log into. On the plus side there were no endless corridors to walk down to get to the gates and the airport was clean.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"looks new but it is clearly mismanaged"

(Malta)

Verified Review | Turin Airport looks new but it is clearly mismanaged. The problem, as is usually the case in Italy, starts at the top and continues all the way down to those who are supposed to clean the toilets. Staff at security simply look unprofessional and are busy chatting with each other. At the cafe in the Center of the Airport there were 5 staff chatting with each other or on the phone while my wife waited in the queue for a cappuccino. The worst is boarding - Passengers are checked for boarding in up to 20 minutes before they can actually board the flight. After going through boarding, passengers do not actually board but they have to walk down two flights of stairs carrying their hand luggage and then they wait outside for up to 20 minutes. Next, passengers walk up the steps carrying their 10 kilo hand luggage to board the plane. Meanwhile the brand new walkways that can take passengers directly from the terminal into the plane (avoiding walking down and up stairs and waiting outside) are idle. I have been to Torino 4 times since September and the walkways have never been used! People talk about the difference between the North and South in Italy however I see the same incompetence from North to South. Italy has one if the World's most significan historic and cultural heritages but the culture of incompetence permeates Italy.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"seating for passengers is completely inadequate"

(United Kingdom)

Verified Review | Seating for passengers at departure gates is completely inadequate. Staff are not interested in feedback from passengers, and were dismissive of the situation. They are doing us a favour by letting us use their airport. There is plenty of room to sit on the floor! So why not put some more seating in?
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Turin Airport customer review

(United Kingdom)

I have been at this airport many times. Yes they have new duty free shops but it amazed me every time to see how disorganised this airport is. Toilets are very dirty. Only a few toilets in the whole airport. Cafes are expensive, even for a bottle of water the fee is ridiculous. Staff are rude and arrogant. Every time I go through security I witness arguments due to the poor attitude of the staff. If you need to get a flight to the UK once you go through another passport control you find absolutely nothing: no toilet, no café, no shops. There are not enough seats for passengers waiting to board at the gate, air conditioning was almost non-existent and it was hot and muddy. No information, no staff to ask about the flight. At the gate staff didn't call passengers in the right order so the result was: a lot of discussions and arguments between passengers. When you arrive if you need to collect your baggage get yourself prepared, you can wait for hours. Wi-Fi connection is another joke: it's free but they ask for your credit card details. This is classified as international airport, it's not, it's a joke.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 22 Reviews