Tunis Carthage Airport

Not Verified | The Airport is starting to look a bit dated now but the staff are helpful (the officials etc). Check in is pretty much the same as most airports except online check in and boarding passes are not functional as yet (or at least by my booking) I catch this flight to London every couple of weeks. Points of frustration and I’m sure it’s down to financial during these difficult times. However every time I clear check in you then go through a further passport control I find this odd as I haven’t done this anywhere else even flying in and out of neighbouring countries. Alas though there is to little staff to accommodate the passenger flow and waits and can be very long I would add an additional 30 mins to your airport time. Once through you go to security pretty standard but I often see staff just chatting and not observing the machine screens which seems to negate the very reason we all go through this security. Now my major frustration was with the duty free staff I found them rude and unwilling to help. I approached 2 lady staff and asked if they could show me the headphones of which I was pointed to an area and they resumed talking I am an Arabic speaker so I understood they were just talking of their Eid celebrations, I went to the area and no electrical items were on display so I approached the ladies again to only have eyes rolled and huffing and puffing I thanked the lady and she just stated there was nothing in stock. She then turned her back and walked off, whilst I understand people have bad days but both ladies were rude and disrespectful. I was then approached by an officer who asked if I had any money on me do t be alarmed at this but they Tunisian currency is not allowed to leave the country or so it was explained to me. Now my only area of frustration in returning through Carthage airport is the passport control the lines are exceptionally long and it takes a very long time to clear. Once you clear passport control your passport is checked again less than 10 meters later? The same security issues were noted and nobody seemed to care about monitoring screens to be checking baggage leaving the airport. This has been the way pre covid and I don’t see any improvement in standards it’s such a shame as I love this country and it sets the wrong impression to people here visiting.

✅ Trip Verified | After landing into Tunisia at 1.30 pm , I went to the visa on arrival counter since GCC residents are valid for visa on arrival. They took my passport and said it’ll take time for the visa. After 4 hours of waiting at the arrival hall for visa the staff comes to tell me that your reservation needs to be of a hotel and not Airbnb, then your visa will be approved. I booked another hotel. And provided them with the invitation. After that they took another one hour. An official came and escorted me to transit. There they’re telling me that you need to go back as your visa has been denied. After waiting for 5 hours they denied me visa on arrival without a valid reason. And then locked me in the transit for next 28 hours because Qatar airways next departure was at 16.05 pm the next day. All the officials be it immigration and customs were rude and disrespectful. My sincere advice to people never visit or transit in Tunisia. Worst country airport and it’s people. Rude and pathetic

Not Verified | We'd read the reviews so our expectations we pretty low, even then we were not prepared for how rubbish it would be. The transit station is full of people smoking inside the terminal - we had a 10 hour layover in Tunis before our flight to Jeddah - despite having Boarding passes for Saudia business class, we were charged £40 each for access to the lounge as it is only permitted for 3 hour stints and our flight "stint" only commenced at 7am after a 1.30am landing. It was really obvious they were seeking a cash payment and made using a credit card to pay more difficult than was necessary. The lounge itself like 1986 is right here, right now. Awful lounge in so many ways - music constantly playing, bright lights irrespective of the hour, kids running around with very healthy lungs, food which looks like it came from a prison kitchen and attitude of really resentful service. We got a great deal on the flight and now we understand why - you get what you pay for .. and it's rubbish.

✅ Trip Verified | Corruption and extortion are alive and well at this airport. Both myself and four colleagues in the following days were asked for our passports and then dollars to return them from officials at this airport. It has been a while since this last happened to me in any country at any airport, but this place stands out. Who would want to visit this place for business or vacation. Never again.

✅ Trip Verified | I am 310 Days on the road, I have seen many airports but never ever have I seen such unfriendly staff, incompetent people work here and thats the least. Very disrespectful give you wrong answers just to get rid of you. Maybe one of the worst airports I have visited so far! 0/5 Stars! If you have the chance travel through another country! Dont come to this airports it's living hell!

Not Verified | I have never felt more insulted or disrespected as it was in Tunis airport. The airport has nothing and this is not a figure of speech, it literally has nothing. The transit area has nothing in it but bathrooms and broken chairs. There is a free wifi but no plugs to charge phone or laptops. They let people alternate using a shared plug that operates the scanning machine for luggage. The chairs are broken or torn and extremely uncomfortable for a long transit. The officers smoke in the hall, as if cramping 50+ people in a tiny room is not suffocating enough there are no vending machines, coffee shops, water fountains or anything present for any sort of human decency. Tunis Airways officer was not only rude but completely useless. Didn't offer any solutions, didn't provide any services. Never use this unless you carry a European, American or Canadian passport.

✅ Trip Verified | Terrible staff. We were 4 people waiting for baggage after a flight from Dakar. We had been waiting for two hours trying to ask them where is our luggage. They were smoking, looking annoyed for being disrupted. Luggage arrived two hours and half later. Would never choose this airport for my flights again. Try to avoid it!

Not Verified | Although I had a long layover here and as a single female passenger, I was a tad concerned after having read other reviews. However, the airport is absolutely fine, interesting architecture in the landside area, a few cafes, small shops selling local goods and lots of banks. People were very friendly and there was a sense of calm, compared to most airports I have been to, especially in my home country, Scotland and the UK. Customs and security were a doddle and once airside, there are the usual airport shops plus a few local and individual shops with interesting goods on sale. The gate area was modern, bright and airy, again, it was very ordered and peaceful.

✅ Verified Review | I've been using this Airport over the last decade and what is happening in the country did not help a lot with the growth of the overall experience of this Terminal. I can admit that, compared to the other airports I visited, Tunis Carthage kept a "Vintage" look in its facilities, the Departure hall is well decorated with a breathtaking ceiling decoration and paneling, the local handicraft shops and the roaming merchants in the airports give a local taste and overview of the country lifestyle. The Departures hall offers a multitude of facilities including pharmacies, coffeeshops, Foreign exchange, Post, Tourism information desk, Banks, where passengers should do all their shopping before accessing to the Duty-free area. Once Stamped your exit, a central coffee shop is conveniently positioned in the center of the hexagon shaped hall distributing all departure gates offers coffee or snacks before departure, but note that beyond the police border and all over the duty-free zone, payments cannot be done in local currency, and card payments are not always available due to the immaturity of card payments in Tunisia. Duty free zone offers plenty of last minute gift possibilities, ranging from local handicrafts, souvenirs, sweets and clothing, to branded perfume, chocolates and spirits. Cleanliness remains one of the major defects in this Airport, make sure you have a pack of tissue or sanitizing wipes when you use the restrooms. I wish a pleasant stay in Tunisia for all visitors that would like to discover more about the magic of North Africa.

✅ Verified Review | I travel through Tunis Carthage airport at least once a month, and it is always a sadly disappointing experience. A quick summary of my experience today, from the Tunisiar lounge, as I prepare to fly to Geneva. There is a long, messy line of cars forming a disorganized traffic jam, leading to the upper floor, for departure. Upon leaving my taxi, there is a 25 minutes wait, in full sunshine, outside on the sidewalk, to enter the security check area into the airport. Tunisiair Business Class check in counter has one attendant. She is chatting with friends as 6 passengers queue patiently - 15 minutes waiting time. The security check is mismanaged, with 2 officers taking their time and not helping in any way - 20 minutes waiting time for 12 passengers in the queue. Upon entering the Tunisiar lounge the Attendant at the entrace are on their phone, watching a film, chatting and showing us that customers are a disturbance. No greetings in the lounge: the offering consist of 3 types of meat croissants, 15 large bottles of water and a rude waiter behind the bar. The loubge facilities (toilets and washbasin areas) are so old and tight that I walked out to the crowded and smelly facilities in the main area of the airport. One truly wonders if the management of Tunis Airport ever visit other airports in the region (Amman, Beirut, Doha) - if they ever walk around the airport unannounced to observe the abysmal level of their own airport? Tunis and Tunisians, as well as foreign visitors deserve much better than that.