Tromso Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 12 reviews
4/10
No Skytrax Rating
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1/10

"far beyond its handling capacity"

(Bulgaria)

Trip Verified | Having traveled across the world extensively for the past 20 years, I thought I’d seen the worst of it. But this airport takes the cake, my worst experience ever: - very poor passport control - they seemed confused by Schengen rules; - a mistake in the luggage sorting system meant that our luggage appeared on the carousel although it was checked in for our final destination. This meant we had to que up and check it in again; - security, which we had to reenter although in transit from Svalbard, took a full hour and a half, no joke. Only two machines running while a third, reserved for fast track, sat idle although there were lines of about 400 passengers many of whom were stressed about missing their flight even though they had arrived a full two hours early. - few and poor food options; - delayed by an hour as deicing was repeatedly late. This reeks of poor management. This airport is selling slots far far far beyond its handling capacity.
Experience At AirportTransit
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport ever"

(Czech Republic)

Not Verified | Worst airport in history. Business class passengers wait in same check in lines because they have the signs completely out of whack. People not from business or first not checked and hold the line 30 min for actual passenger. No fast track for security. Only two lines needs minimum one hour. Worst airport ever! Still standing in security line 40 minutes, while writing this.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“epitome of inefficiency”

(United Kingdom)

Trip Verified | Awful, not for the first time, this year alone. This airport is the epitome of inefficiency, incompetence, disregard for customers. Yes it has slick new buildings, but it stops there. Today, just a simple local flight, an hour in the snails pace security queue, with only one of three lines open for the cattle. No announcements, no apology, nothing. The only airport in the world that asks for cameras and even computer cables out, but only when you get to the scanner, no notices. More widely, if you come here on a flight from Longyearbyen via here to Oslo, you and your luggage will be offloaded, very slowly, rechecked, and you will go through full security again. This can and does routinely take far longer than the stated layover time, to the extent that you may still be waiting for your luggage when you hear not only the boarding call but also the final call. All very stressful and worrying. In short, if physically possible, NEVER use this airport!
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
4/10

"huge queue at security"

(Ireland)

Not Verified |   The airport authorities were very slow to respond. The flight was at 6.15 am and the check in counters only opened at 5 am. There was a huge queue at security afterwards and they was only one baggage line in operation. Upon telling the security that our flight has already started boarding, they were quick to blame us when we were at the airport 2 hours 15 minutes before departure and were waiting for the check in to start.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"airport is undergoing renovations"

(Australia)

Not Verified | The airport is undergoing renovations so there are screens everywhere, with attendant dust and noise. They make you go through security upstairs then, if you need gate 32, throw you back out into the arrivals area that you have just left. There are signs for a bus, but unless you ask no clear idea of where to catch the bus, which was hidden behind a town bus. Confusing and in the snowy conditions we experienced, not pleasant. We finally found the shuttle but it was somewhat frustrating.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"few stores and food options"

(Portugal)

Not Verified | It is a nice and small airport, but it is in compliance with the city and the air movement in the region. The most negative point is the few stores and food options. There are check-in machines and circulation is relatively fast.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"What a shambles"

(United Kingdom)

Trip Verified | What a shambles. Constantly being directed to different queues as the self checking baggage machines were not working. 1 person at the check in counter for all airlines. 1 person at the special baggage counter. Completely clueless. No announcements. Security only opening after 7 with only 1 line working. Straight after the polar night Half marathon. Passengers from all over the world trying to leave Tromso on an early morning flight(s) absolutely pathetic. What a disgrace to end an otherwise very enjoyable visit.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

Tromso Airport customer review

(Hong Kong)

General facilities: Shops outside immigration check was really limited. Save and except for the convenience store there is basically no food at the airport. Surprisingly shops and restaurants are present after immigration check and were not bad given the size of the airport. Excellent wifi and sufficient car parking space. The airport is located near some large shopping malls like Jekta that's something I really like. Domestic arrival: OSL-TOS - As it was a domestic flight there was no need for us to go through immigration. Really quick to get to the terminal and our baggage came fast too. Domestic departure: TOS-ARN - Available SAS counters were really limited. Long queues in the afternoon as there were quite a number of SAS and Wideroe flights departing that afternoon. It took 15-20 minutes for us to check-in our baggage. Departure hall is located on the 2nd floor while the check-in hall is located on the 1st floor together which is the arrivals hall. Quite cumbersome here. Security check was fast though. International departure: TOS-LYR - This is the only international route at TOS and gate 20 has been designated for this route. Only two counters so long queue for passport control. Quite poorly controlled. International arrival: LYR-TOS - Same problem. Only two counters again so long queue for passport control. CCTV is absent and I saw one man just passed through the door (which is supposed to have been locked but turned out to have not been locked) to the baggage reclaim area without passing through immigration. This is quite a serious security problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Tromso Airport customer review

(Ireland)

What a great airport. From the city centre bus stop to departure gate in just 25 minutes - friendly check in and security staff and of course amazing views of the surrounding mountains. As a previous poster said along with Tallinn this must be one of the nicest (and quickest) European airports to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Tromso Airport customer review

(United Kingdom)

A great small and friendly airport with views to die for. All flights seem to come and go on time with no issues. Good choice of shops and eateries plenty of seating great views and friendly staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 12 Reviews