Toronto Pearson Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 635 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
3/10

Toronto Pearson Airport customer review

(United Kingdom)

Check in efficient and quick plenty of seating in lounges. Free wifi a bonus security a nightmare. On an early morning flight with few waiting for security it still took over 40 minutes to get through. I hate to think how long it takes when the airport is busy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Toronto Pearson Airport customer review

(Canada)

We came in last night from a trip to Las Vegas. We were routed to 3 different areas each time we were in a huge line. As we were waiting in line at customs I watched as all customs officers were bored or rude. As we approached the booth I smiled and said hello. He then grunted something under his breath proceeded to ask questions with a blank look on his face. Watching the way that these officers reacted to visitors coming into the country disappointed me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Toronto Pearson Airport customer review

(Canada)

This airport must hold the record for longest lines for US customs. I have never seen queues so long in my life. I have consistently waited over 90 minutes to clear customs every single time i travel to the US. Vancouver takes less than 5 on a good day and no more than 30 on a crowded day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Toronto Pearson Airport customer review

(Canada)

Be prepared to wait for everything. I travel out of and back into Pearson T1 around 25 times a year and I cannot recall a time in recent memory where clearing US customs took less then 45 mins. The security screening process isn't too bad however its not as much a credit to Pearson as simply a by-product of the inefficient customs process before security. Once you have cleared that nightmare its generally not too bad an experience assuming you are traveling US Airways Air Canada or United however if you are one of the poor souls traveling Continental out of the 200 number gates then get those running shoes ready. From the end of the escalator at security to the 200 series gates is upwards of a 10-15 mins walk. Coming back into the airport from an international flight is terrible - the walk from your gate to the customs office could be upwards of 20 mins and once you get there there is no separate line for Canadian Citizens if a Jumbo Jet landed 5 mins before you - expect an hour wait. Even with the wait in CDN customs its still highly unlikely that your bags will have reached the carousal by the time you are done. T3 is a little better however the amenities are lacking. The one positive I can take away from Pearson is that the Air Canada Lounge in T1 is great aside from that generally unimpressive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Toronto Pearson Airport customer review

(United Kingdom)

The wait for baggage was quite long as the carousel had 2 other internal flights baggage to get off first. Other carousels could have been used as they were free. Instead there was jostling for baggage which is something I hadn't experienced in Canada. Encountered an unhelpful convenience store clerk and looked in vain for a tourist information stand but the best I found was an information rack with maps. I reached downtown in around 90 mins by taking a TTC public bus and a subway. It is arduous but cheap but you need exact change. No complaints on departures as there was no queue at check-in or security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Toronto Pearson Airport customer review

(Canada)

Consistently bad experience flying in and out of this airport. Despite a beautiful building the staff don't seem to know how to run an effective organization. There are never enough security staff to make the screening process move quickly and efficiently ground staff work at a snails-pace. Almost every time the plane has to sit at the gate for 15-30 mins waiting for the jetway-bridge. Baggage handling is one of the worst I have experienced it takes on average 40-50 mins for baggage to come out. Customs hall in both T1 and T3 are painfully slow and always understaffed to handle the number of planes and passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Toronto Pearson Airport customer review

(Canada)

Arrived at YYZ Terminal 1 on US Airways Express from PHL. Truly shocking arrival experience - was able to walk from the gate pass through immigration bag claim (checked 1 bag) and customs in 14 mins. First time that I've arrived at T1 and it has taken less than 45 mins to do an international arrival. Surprised at the speed of baggage delivery - usually a slow process.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Toronto Pearson Airport customer review

(Canada)

Clear signage easy customs procedure and modern terminal. However there are not a lot of facilities available for an airport it's size. Terminal is a little bland looking. Easy access around the airport to luggage claim area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Toronto Pearson Airport customer review

(Japan)

My flight out of Terminal 3 late at night the lack of amenities was shocking. All the shops were closed and even the bar closed at 11.00. There was one poor food counter open. The waiting areas reminded me of a bus station. It is astonishing a city the size of Toronto has no proper transport between the and city centre and airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Toronto Pearson Airport customer review

(Canada)

I don't expect a friendly service from airport staff but expect at the very least professionalism. Customs officers are rude. I have to go through this airport at least 4 times a year and you are met with very long lines. Not a positive first impression for those visiting Canada.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no