Tokyo Narita Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 136 reviews
6/10
4 star Skytrax Rating
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3/10

Tokyo Narita Airport customer review

(Russian Federation)

If you are on a long haul and going to stay overnight in an airport hotel make sure you don't miss the last direct express train - latest departure is around 9 or 9.30 pm! If you are late forget about public transport and take a taxi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tokyo Narita Airport customer review

(United States)

Have mostly used Narita for transit between United/ANA flights to/from Vietnam Thailand and China. My experience has been very positive. When de-planing you are directed to a security checkpoint. It looks like they have multiple check points (two scanners each) so that passengers don't get backed up behind an earlier flight. As I travel either business class or economy plus I'm usually one of the first off the plane and so I can see that the checkpoint is empty & waiting for our flight. Once through security you are straight onto the United (and Air Canada/Continental/ANA/Thai) concourse. At most a 5 minute walk from end-to-end. If connecting to ANA you may need to cross to another pier and that's another 5-10 minutes via a subway. It's never taken me more than 20 minutes to get off the incoming plane to my departure gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tokyo Narita Airport customer review

(United States)

Getting off the plane and stepping into Tokyo Narita Airport I was greeted by a blast of hot humid air. I thought it must only be the loading ramp but was shocked to learn everywhere in the airport was hot and humid - even the United Business Lounge. And long slow lines everywhere: for every transaction (currency exchange duty free entering the business lounge) someone must scan and check your boarding pass - and wait for the computer to acknowledge the scan. This type of inefficiency certainly wasn't something I expected in Japan. On the bright side when I did get to the front of a line the service was courteous.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tokyo Narita Airport customer review

(Australia)

It was very efficient and clean - when you arrive at Narita airport there are not many restaurants and shops. However departing from Narita would have best experiences with shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Tokyo Narita Airport customer review

(Japan)

It's true it is very far from anywhere of note in Tokyo. Once you're there though it's a fairly efficient airport. Ironically the older terminal 1 is a lot nicer and better equipped than terminal 2. I really hope they do something with terminal 2 as my last flight out of terminal one was just so much more relaxed and better organized than all those out of terminal 2. Immigration lines can get a bit long but no longer than those in any other major airport. It would be a truly great airport if there was just more to do there. There aren't a lot of dining options once you're past immigration and duty free shopping is mostly luxury brand name goods. it's an adequate airport if you have a couple of hours until your flight but a long transit there could really drag.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Tokyo Narita Airport customer review

Arrival at Narita at 1630 hrs long queues at immigration. However senior immigration quickly ushered us (family of 4) to a special counter and bypassed several passengers. Toilets were clean with several baby changing facilities found. Not many shops found in the arrival hall. Baggage claims fast and efficient. Used Airport Limousine Bus to downtown Shinjuku where they have buses departing once every 15 mins. The only drawback was there were 3 different buses at 1 bus stop and it was difficult to establish the correct bus especially in winter. Departure using South Terminal. Done some last minute shopping at level 4 South Terminal. Tourists are recommended to do last min buys before immigrations; unlike in Hong Kong or Singapore Changi where there are plenty of shops after immigration. Immigration lines were long as there were a lot of flights departing at 5pm. However custom officers were efficient. Not many shops and restaurants once past immigration.
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5/10

Tokyo Narita Airport customer review

LHR-MEL. Had a 12 hour stop over in Narita advised by very helpful help desk to have a room in a local hotel cost of AUS$80.00 for 3 of us. We required a taxi to the hotel one of the staff almost held our hands through the process although we could have walked the 1km to the Hotel. All staff experiences encountered were of a high standard. Overall a very pleasant experience the only negative experience were people smoking in the restaurant.
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4/10

Tokyo Narita Airport customer review

I've flown in and out of Narita a couple times and my only complaints are that finding your ticket counter is sometimes a real pain and the shuttle ride is still a hassle. It's better than other shuttle systems I've rode but it's still far from ideal. The best thing about Narita is the shopping and restaurants. If you're going to have a long layover there is actually a good amount of stuff to do at Narita.
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3/10

Tokyo Narita Airport customer review

Used T1 and although a bit outdated clean and efficient. Arrivals hall was a bit confusing but they are getting better at English signs to cater to non-japanese speakers. Departures was much better; the hall is roomy plenty of eateries souvenir shops. Very pleasant staff.
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2/10

Tokyo Narita Airport customer review

Arrived Narita in transit Amsterdam-Auckland had eight hours in terminal. Not very impressed. I thought Narita would be a showcase for everything japanese but was disappointed to find it full of expensive European designer outlets few places to eat no ATMs and a Bureu de change that would not accept credit or debit cards - only cash. Arrived Terminal 1 but was prevented from transfering to terminal 2 because I needed a boarding pass for Air New Zealand and the only check in for ANZ is in Terminal 2. After finally convincing staff that I was in transit the shuttle bus seemed to take forever to travel between terminals.
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