Tirana Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
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1/10

"clearly operating beyond capacity"

(United Kingdom)

Trip Verified | Primitive airport. I was told to go to the airline’s office so they can verify airport check in was included in my booking even though I was showing staff proof I had a priority booking which included this service. Staff is rude and unhelpful. The airport is crowded, clearly operating beyond capacity. Absolute nightmare! Impossible to avoid since it’s the only airport in the country so practically a monopoly.
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

“Phenomenal airport”

(Portugal)

Not Verified | Phenomenal airport, the best I ever experienced in Europe or anywhere else. Just the material definition of how an airport should be. Well done Albania.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"security are super rude"

(Belgium)

Not Verified | The staff at security are super rude. No manners, no ethics. I was wearing heels, which obviously I had to remove for the control process, so I asked for plastic bags. They started laughing as if it was a shame to ask for them, and replied to one another: Signorina want plastic bags hahaha and then replied to me: Guess what we don't have and you have to walk barefoot like it or not or you can go back home. The tone was unacceptable and as I saw they harassed with their manners and lack of ethics all the women in security check. Someone has to do them some training, we do need to deal with their frustration.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"extremely bad experience"

(United States)

Trip Verified | I had extremely bad experience in this airport. The staff is very rude and unfriendly, the passports check are very, very arrogant, can you say good morning that don’t reply to you you say thank you they don’t reply to you and they have a really nasty attitude! Going through security check they kept my keychain no explanation no so I ever I don’t know what keychain could be a threat at the airport or the airplane for the matter of fact, I’ve been all over the Europe with that keychain hanging in my backpack never had a problem, not even a question, here no, that was a big problem you can’t have it.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"It's a bit of a chaotic place"

(Netherlands)

Trip Verified | A small airport serving the capital. It's a bit of a chaotic place, long queues, staff aren't the friendliest and generally messy. The terminal itself is clean tho and seating is comfortable. As it's the only major airport in the country, this it what they can offer. Taxi trip to the center is 1200 lek.
Experience At AirportArrival and Departure
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"one of the worst airports I have ever had to travel to"

(United Kingdom)

Not Verified | This airport is one of the worst airports I have ever had to travel to. As far as airports go, its infrastructure is mediocre at best. However, what really makes this pathetic excuse of an airport stand out are the police and airport staff. They are unbelievably rude and arrogant! I have travelled to the US before which is infamous for having strict airport staff and security who take their attitude too far - however Tirana airport takes the crown here! Once we landed and were shepherded to the terminal, I was accosted by what looked like a teenager in civilian clothing who started finger calling me and frantically pointing over to the queues. When I asked him what he wants me to do, he simply replied (shouted) 'just go' and waved me over to Customs! Upon making my way over to border control, I greeted the Customs officer 'Good Evening' - no response. Grabbed my passport, scanned it, once done, he simply slammed it down on the desk in front of me and simply stared back at me. At this point, I did not know what to do. I politely asked him, 'Is there anything else I can help with', to which he simply responded with a very stern 'No - go'. After I retrieved my baggage (which took a very long time to arrive, giving that we were the only late night flight arriving), I noticed people being ushered towards a scanner by people in civilian clothing with a 'Police' badge dangling from their necks. Once approached by the alleged 'police officer' he asks for my passport again (again no polite communication, just very stern shouting and ordering), and proceeds to ask me me personal and intrusive questions about how much money I have, where I work, as well as very random and trivial questions about where my birth place is located, which I found to be very inappropriate and infuriating giving that such questions are meaningless and mean nothing in the picture of airport security. Once he was done, he simply flicked the passport back to me with no 'Thank You' or 'Have a good evening'. Overall, if you would like to know what its like to be a free, law abiding citizen, but treated like a criminal, this airport will provide that experience for you! And the worst thing about it is, you cannot even complain to anyone, nor is there any sort of medium to submit complaints. Vile place and awfully rude people!
Experience At AirportArrival Only
Date VisitDecember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"easy to navigate"

(United Kingdom)

Not Verified | Clean, easy to navigate, reasonably priced for an international airport. weak wifi signal. Security staff not very polite. The airport was easy to access.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"experiences were smooth"

(United States)

Trip Verified | Visited Tirana on 12/12/18 and departed on 12/17/2018. Both the arrival and departure experiences were smooth. There was a slight delay at passport control on arrival as the scanner was not working at the booth where we presented our passports. This is a neat and bright medium sized airport. There is a lot of seating at the departure gates. There is a nice Business Lounge that we accessed through our Priority Pass card. The staff are friendly and professional. Check in was effortless. There is no online check in for TIA, so one has to check in at the counter. Wi-Fi is available however it appeared to be spotty. We did not have to wait very long for our luggage to arrive in baggage claim. There are no jet bridges at TIA. All passengers are bussed to and from the terminal to the aircraft.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"a better airport will be necessary"

(Hungary)

Trip Verified | I was disappointed. I knew that Albania is a not so developed country, but I expected that at least the airport would come up to European standards. I failed. Checkin and passport control were okay. Security very eagerly took the small bottle opener which was easily allowed at other airports. There are a few shops outside, so it is worth buying things and drinking there before security check, because inside there are only very limited facilities, and they do not accept credit/bank cards. All prices are displayed only in Euros, which is strange in a country where Lek is the official currency. Wi-fi was okay, I cannot complain about that. Travellers have no other option than this airport, so let's hope Albania will step on the road to modernity soon. If more tourists come, a better equipped airport will be necessary.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"WiFi free but non-existent"

(United Kingdom)

Unverified | Arrival was great with no queues and security quick and easy. Luggage arrived on carrousel very quickly. Departure less good with long queues at security and long waits. Fortunately plenty of seats in departure lounge. Not much to do in lounge and poor range of food outlets. WiFi free but non-existent and unable to connect.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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