Thessaloniki Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 29 reviews
4/10
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2/10

“a lot of things are out of order”

(Greece)

Not Verified | No announcements for the flights, a few sockets for charging mobile, bad behavior, new building but a lot of things are out of order.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

“security check very fast and efficient”

(Netherlands)

Trip Verified | A moderately sized airport some 15km away from the city center. It's clean and modern and during the off-season security check was very fast and efficient. Duty-free shopping is in abundance and has some good offers. Staff is very friendly, far nicer than what you experience at other airports. All arrivals and departures are busboarding only as there are no jetbridges. Connection to the city is by taxi or bus 01X which cost only 1,80 euro.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"Staff were polite and helpful"

(United Kingdom)

Trip Verified | Good airport, no delays - it was fairly quiet when I travelled. Security and passport checks all done efficiently. Staff were polite and helpful.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"employees consider themselves as entitled to have priority"

(Monaco)

Not Verified | The Fast Track for Business Guests is used by employees of the airport who think they have the right to move forward without asking. I have been flying out of SKG many times this year and this seems to be routine practice to have the paying customers wait in line since the employees consider themselves as being entitled to have priority. Fraport should definitely change this practice!
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"ruined by rude immigration staff"

(United Kingdom)

Trip Verified | Despite enjoying a very relaxing holiday in Greece, the experience was ruined by rude immigration staff at Departures. As I walked through the metal detectors, the alarm did not go off. I think this upset one of the immigration officers so she then rudely said random selection. The man politely swabbed my hands but did not like the fact that I was collecting my belongings. This is because I knew that the result would be negative. The woman was very unpleasant. In the departure area the airport is very clean and the shops are kept tidy. There was enough seating in the gate area.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"a total of five power outlets"

(Portugal)

Trip Verified | Airport is clean, has good shops, great seating area and has clear signs. However, the thing that annoyed me the most was the fact that in the entire terminal you could literally (i counted) just find a total of five power outlets -that should really be something to be improved, so watch out for that.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"affected by the lack of jet bridges"

(United Kingdom)

Trip Verified | The airport is much better than before after the construction of the new terminal and the renovation of the old one. Much cleaner, more shops, better signage etc. However the passenger experience is affected by the lack of jet bridges and the use of buses for going to and from the aircraft. The buses are hot in the summer and cold in winter and they are probably unsafe during the pandemic. If jet bridges cannot be added, then passengers should be allowed to walk to and from the aircraft with buses used only during poor weather. The external spaces also need some greening up and better maintenance.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Felt safe during Covid"

(United Kingdom)

Not Verified | Lovely airport with friendly staff. Small with good facilities. Felt safe during Covid. Small selection of cafes open. Decent number of seats throughout. Clean bathrooms. Overall great experience.
Experience At AirportDeparture Only
Date VisitOctober 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"don't do a clean impression"

(Switzerland)

Trip Verified | No luggage carts. Nowhere. Drop off time unflexible short at 2h before departure. Fraport allows 23h before departure. Toilets don't do a clean impression. Airport is a major construction site. Whereas staff demands wear a mask, most of them dont do it properly (half worn mask). Security distance between passengers not respected at all. Good spacy Layout. Modern impression. Good connections to PT (shuttle to KTEL Intercity Bus) and Highway.
Experience At AirportArrival and Departure
Date VisitAugust 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"have been excellent improvements"

(United States)

Trip Verified | Arrival and departure straightforward, all staff friendly. Departure lounge clean and tidy as well as the toilets, no problem getting a seat in departure lounge at 11am. Have been using this airport for 14 years and over the last 2 years there have been excellent improvements.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 29 Reviews