Tel Aviv Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 104 reviews
5/10
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1/10

"personally violated and disrespected"

(South Africa)

Trip Verified | The security is so rude and disrespectful. I arrived at the airport at 18:05 for a 19:35 flight, due to getting stuck in traffic for many hours (because of a holiday in Israel which I did not know about). I was really stressed that I was going to miss my flight. First, security acted like they had never seen dual passports in their life before (I have German and South African), then the head security lady came to ask me the most useless and pointless questions, stressing me out more about missing my flight. She was clearly having an ego trip and told me she won't speak to me until I calm down, while I was calm the whole time, I just did not know the answers to the questions she wanted (such as the name of the uncle of my friend - I do not speak Arabic so I cannot remember his strange name?). Then she was on the phone for ages, wasting my time, and came to ask me more useless questions like with who I stayed with and the names of other family members, asking me why I drove with the uncle instead of my friend (and not believing me when I said because my friend was working). I finally got her to let me through after showing her Whatsapp messages with my travel agent who was reasurring me I would still make my flight. I felt personally violated and disrespected. Then at security they pulled me aside the the extra intense security check. They ripped all of my personal belongings out with absolutely no care, my underwear everywhere, and my nice new handbags getting manhandled. I had packed everything so meticulously so that I could fit everything in and was left with my things strewn around and told to repack after about 30 minutes of them treating me like vermin. I had enjoyed Israel, but I will never be back due to the slowness and rudeness of the staff here.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"unpleasant and unprofessional team"

(Canada)

Trip Verified | I'm flying back with Air Canada via TLV Airport with my poor dog checked downstairs in a cargo. The Air Canada flight AC081 got 1 hr generously delayed. However, nobody bothered to notify us regarding the delay and I was forced to check in my dog in a cargo department as if now 3 hrs before the flight! This is absolutely unacceptable and inconsiderate from Air Canada crew as well as chaotic airport staff. While I'm on a plane, nobody seems to know when will we depart and the crew is extremely rude. Everyone making others at guilt, just so not to accept responsibility. Unfortunately, this is the cruel reality of super packed plane, delayed flight and very unpleasant and unprofessional team. Very disappointing
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"security surprisingly fast"

(United Kingdom)

Trip Verified | We were told we need to be at the airport 5 hours before our flight. We arrived from Jerusalem to Tel Aviv airport by train and took a 15 mins bus to terminal 1. The security check-in process at the departure door was surprisingly fast. And the bags checks were pretty fast too. They opened up a separate area for a faster bag check process. The whole process only took 45 mins and we have 4 hours now to kill at the airport. Note that this was a 10pm flight and we arrived at 6pm on Monday.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Just to counterbalance the other reviews"

(United States)

Trip Verified | Just to counterbalance the other reviews. We had a 6.00am flight. We arrived at the airport at 2.45 and were completely through check-in and security by 3.30. We checked luggage. It would have been 20 minutes faster with just carry on.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"The security staff are rude"

(Bahrain)

Trip Verified | First and foremost most of the staff firstly spoke only their language, if you are working in an international environment mostly an airport you are expected to speak to the passengers in the international language. And even after in speaking the the security staff that check the hand carry before the passport control they would respond in Hebrew as if that helps in providing information needed. The security was unreasonable, before even check-in to the counter there is a security that has a long line after that you have to spend time again on the check in counter but the worst part of is when you are entering the security check as they would look into your boarding pass and put you in a line where you have to wait based on the departure time of your flight. It’s unreasonable to be in a line that almost not move unless its 1.5 hrs before the boarding. The security staff are rude and not at all responsive to why there's a moving line and there's a line that is not moving at all. After that there is a random check that you have you bring out everything on your hand carry, remove shoes check every inch of what you have and worse part that they do is i have some chocolates coming from Tbilisi as i travel to Georgia before coming to Israel. The security officer poke all the chocolates that i have with a push pin which is very unhygienic as its from a cork board or where they pinch all this push pin in the area. I have traveled to almost every continent of the world but this airport would have been the worst airport staff I have every encountered.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Allow 5 hours to get through this airport"

(United States)

Trip Verified | Allow 5 hours to get through this airport. They tag anything that is not a standard wheel bag as oversized so every other passenger has to go through the over sizes luggage area. When I was there, the line was at least 50 people and there were 4 workers in the area. Three stood around talking while one worker worked through the line in the slowest possible manner I can imagine. I have been standing in the line for 30 minutes and there are still 10 people ahead of me. Check in was no different. There were only 4 people in front of me but it took 40 minutes to get me. I am anticipating security to be the same but since I have had so much time in this line, I figured I would write this review.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"should be renamed Tel Avoid"

(United Kingdom)

Trip Verified | Tel Aviv should be renamed Tel Avoid! Staff are rude, not helpful. Try to avoid helping in any way. One occasion witnessed one person asking for help after they’ve checked through & was advised to go all the way back. Simply because the staff couldn’t understand English. Get some real workers in and be kind
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The absolute worst airport"

(United States)

Not Verified | The absolute worst airport I ever saw. We waited, like everyone, 2 hours for Check in, the staff were nasty and snobby.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"never seen such inefficiency"

(United States)

Not Verified | The worst experience I've had at an airport. We had to show our passport 7 times. We were not shown where to go, and ended up walking back and forth across the full terminal with our bags and small children 3 times. The 1st security check the line was long and slow, very inefficient. Multiple times those grilling passengers would leave their post with a passport in hand, I assume to ask questions of someone with higher authority. Finally we check our bags, go thru passport control and get to the security check, 1 system only. We are waiting for our bags to get through xray and I see the xray guy grab our passports and take off running. The line is halted, and it's a long line. After a few minutes he returns and pulls my bags aside and said wait. We are now a half hour before our flight leaves, took us 2 hours to get here. Finally someone comes to question us. All kinds of questions, but finally gets to the point. My red and white scarf I bought in Petra apparently raised their suspensions that an old lady must be a terrorist. I've never seen such inefficiency.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"exhausting, intrusive and aggressive"

(United Kingdom)

Not Verified | 4 hours and 30 minutes to complete the security checks. A lot of pressure and discomfort throughout the time spent here. Very rude and intrusive staff. 1h 30 queuing just to get your passport ‘checked’, I was an unlucky one with 1h interrogation which makes you feel like a criminal. 2h queuing for having the hang luggage being searched. It’s a miracle if you don’t miss your flight. I went there to meet my clients I worked with and it felt like I went there to do bad things. Awful, exhausting, intrusive and aggressive.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no