Tangier Ibn Battouta Airport

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"They really ought to be ashamed"


Trip Verified | I am a tour operator. I organize itineraries and lead groups, mostly in Morocco. I recently had a group of 24 US university students and 2 staff arriving at the Tangier airport on Vueling flight VY7635 on Friday morning, 17 February, 2023. The flight was due in at 09:00 and arrived at 09:15. It took the group until 11:10, just under 2 hours, to get through the immigration process. I was waiting for them in the arrivals area. I had phone contact with the staff. They told me there were 3 agents working, when there is room for more to work. People waiting were getting so frustrated that they were applauding sarcastically whenever a person got through. As soon as my group was together in arrivals, I welcomed them to Morocco and immediately apologized for the miserable welcome they had received. I had to change the morning's itinerary and drop an activity. I was back in the aiport a few days later to see the group off and I had time before my own departure, so I sought out the airport manager who directed me to fill in a suggestions/complaints form--it was obvious he was not interested in hearing from me. I told him anyway. I have also sent a complaint to ONDA, the national airports authority in Morocco, and they have responded saying just about nothing. Morocco wants tourists and the money they bring, but they treat visitors to a first impression of incompetence, indifference and a lack of respect. Marrakech airport used to have people wait for up to an hour for immigration clearance and they got better. I hope Tangier airport can improve, too. They really ought to be ashamed.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345