Tampa Airport

Not Verified | The customer service was absolutely terrible during security. They yelled at everyone going through and we’re not giving clean instructions and then proceeded to get mad if you got confused. I am an anxious flier and this made it so much worse. The rudeness ruined my whole experience. Absolutely do not recommend.

Not Verified | Worst airport for customer service. Automated boarding pass scanners don’t scan right and when you have an issue you can’t find an employee in sight and when you find one they do not care one bit. Don’t ask for a manager because they will start saying that you the customer is being disrespectful.

Not Verified | Immigration hall is far too small and the number of agents processing arriving passengers was far too few. There were only two agents processing arrivals (no kiosks available) yet about a dozen standing around with their thumbs hooked in their armored vests doing nothing but chatting with each other. Fortunately almost all the passengers on the flight I arrived on were American citizens and it seemed somewhat resigned to being treated with disdain by the immigration and customs agents. It's a pity if first time arrivals from a foreign country experience a "welcome" as such.

Not Verified | Nice airport. However, poor signage for pickup by Lyft or Uber. Baggage clam then have to go back upstairs to get picked up. Very poor design. A lot more walking for disabled. Any very confusing for someone not accustom to the area. Very disappointed in the design.

✅ Trip Verified | Tampa International Airport is huge and very confusing that I ended up going to the wrong direction upon exiting. I ended up in the sky center. I asked one of the people who I assume work there because he has an ID and he happily helped me and walked with me back to where I supposed to go. He worked as a chef in PF changs yet, he helped me. He was waiting for his ride after a long busy day at work, yet he got up and assisted me. Thank you Sir for going above and beyond. There really is hope in humanity.

Not Verified | TPA is the cleanest airport I have been in compared to ATL and BOS. This time I lost my ID and was frantic. The TA were so nice and said that it happens more than you think. There was a slight delay on Jet Blue but they made it up in the air. I prefer Jet Blue cuz I have never had a problem. Only once flying into Newark but it wasn't the airlines fault. Our flight was diverted because their was an explosion at Newark so all flights were diverted to LGA and JFK. Luckily I wound up in PA somewhere and they had to get us a hotel. Missed the wedding shower cuz then pilots were on overtime. Big mess. Finally I got to Newark and rented a car. Was glad to get back to Tampa.

Not Verified | Airport staff offered no assistance with flight cancellations or my wheel chair due to a significant injury to my foot. Personnel stood by while party struggled managing luggage, a 3 year old and my disability.

Not Verified | Incredibly rude TSA employees throughout the entire check-in process. Going through security is the absolute worst. Every employee was rude. TIA service is terrible all around anymore. They used to be very polite.

Not Verified | Parking: Had a cruise scheduled, with flight out of Tampa International. Due to last minute CDC and govt Covid rule changes, it was canceled. Every other group did a full refund or at least full dollar credit for future purchases, since the cancelation was due to COVID and govt reaction: airline, 3 shore excursions, cruise line, hotel. The only deposit we could not fully get back was parking at Tampa International. Of the $90 charge, we got back only $45. Tampa airport used to be the best airport in the country. Since Lopano took over, it has gotten progressively less customer-focused. Maybe Tiliocos, VP of Customer Service, has something to do with it? I emailed those two and the Feldman, head of parking. Obviously they got my emails, since Feldman, head of parking, called me to tell me personally to bugger off. Of the $5K for the trip, 45 is peanuts. But it shows how cold and uncaring the TPA has become. My flying has decreased in recent years, but I used to have gold cards on 4 different airlines and traveled at least once every week, out of Tampa. I marveled at having one of the best airports in the country nearby. I'd be extremely cautious about booking anything through TPA in these times of Covid.

Not Verified | The TSA security check in was one of the worst and rudest I've ever been through. The only people security bothered to run through the wringer of special security checks are senior citizens and those needing assistance. I am on crutches and was told I should have been in a wheelchair because TSA did not provide chairs for someone like me to sit on to take their shoes off. I told them that I'd happily takes my shoes off if they could provide a chair. They didn't. Then after going through the xray they had to pat me down. Twice. And check for residue. Why the heck did I have to hobble through the xray without my crutches if I was going to get pat down anyway. Looking around as I was pat down, the ONLY people getting the special security treatment was senior citizens and persons like me. And on top of that they weren't even polite about it. Someone need to answer why those two groups are treated like this. I would understand it if they at least selected some random people or other demographic but for the 20 minutes it took me to go through security they did not once check anyone else and multiple times had people go through the regular walk through metal detector because the line was getting long. The whole ordeal was ridiculous. I rarely leave reviews so this is a whole level up of bad experiences.