Tampa Airport

✅ Trip Verified |   Never have been treated so poorly. From the moment you approach to have your I'd scanned you are treated as though you had just entered boot camp. Watched the agent pull the trays across the conveyors but then proceed to belittle us as we did not push the trays over. Complaining that she can't turn her back one minute on these people. Bless her heart. The treatment continued until the every end. Through scanning, waiting for our trays, having to wait for the test to be rescanned and finally being told to make way while you tried to retrieve your belongings. These folks are miserable. Leadership needs to stress that you can do your job without being jerks.

Not Verified | They were incredibly rude at TSA by the Southwest gate. They wouldn’t let me on to pick up my sons even though I had a gate pass. They said the machine couldn’t recognize my ID, despite me flying all the time. My ID and appearance match up. Finally a supervisor came over, after 20 minutes, looked at me, and said ok. The gate guy yelled to not get depressed over missing picking up my sons

✅ Trip Verified | The customer service at this airport is the worst I have ever experienced. The staff just seem to shout instructions which are very unclear. I don’t think I have ever come across such a rude check in staff as the lady that was checking in the BA flight to London on 31st May at F gate. We were business class and we had our passports and e tickets. She shouted at us to leave the queue as we had the wrong tickets ( or that is what she thought ) we were confused as had used them earlier, she made us feel awful and when we said we had both e tickets and paper she said we had to use paper, with that she snatched them out of our hands, rolled her eyes and huffed, she then passed them on to a colleagues whilst we stood there waiting for one of them to give back both our tickets and passports. There had been no communication or advise when we checked our luggage in that you had to have a paper boarding pass. In this day and age it seems very out of date. I felt like I was being told off, awful experience. Collecting and returning car hire was good although a pain that you have to get two separate trains but pretty quick Also if you like a wander around shops this is not the airport for you.

Not Verified | The customer service was absolutely terrible during security. They yelled at everyone going through and we’re not giving clean instructions and then proceeded to get mad if you got confused. I am an anxious flier and this made it so much worse. The rudeness ruined my whole experience. Absolutely do not recommend.

Not Verified | Worst airport for customer service. Automated boarding pass scanners don’t scan right and when you have an issue you can’t find an employee in sight and when you find one they do not care one bit. Don’t ask for a manager because they will start saying that you the customer is being disrespectful.

Not Verified | Immigration hall is far too small and the number of agents processing arriving passengers was far too few. There were only two agents processing arrivals (no kiosks available) yet about a dozen standing around with their thumbs hooked in their armored vests doing nothing but chatting with each other. Fortunately almost all the passengers on the flight I arrived on were American citizens and it seemed somewhat resigned to being treated with disdain by the immigration and customs agents. It's a pity if first time arrivals from a foreign country experience a "welcome" as such.

Not Verified | Nice airport. However, poor signage for pickup by Lyft or Uber. Baggage clam then have to go back upstairs to get picked up. Very poor design. A lot more walking for disabled. Any very confusing for someone not accustom to the area. Very disappointed in the design.

✅ Trip Verified | Tampa International Airport is huge and very confusing that I ended up going to the wrong direction upon exiting. I ended up in the sky center. I asked one of the people who I assume work there because he has an ID and he happily helped me and walked with me back to where I supposed to go. He worked as a chef in PF changs yet, he helped me. He was waiting for his ride after a long busy day at work, yet he got up and assisted me. Thank you Sir for going above and beyond. There really is hope in humanity.

Not Verified | TPA is the cleanest airport I have been in compared to ATL and BOS. This time I lost my ID and was frantic. The TA were so nice and said that it happens more than you think. There was a slight delay on Jet Blue but they made it up in the air. I prefer Jet Blue cuz I have never had a problem. Only once flying into Newark but it wasn't the airlines fault. Our flight was diverted because their was an explosion at Newark so all flights were diverted to LGA and JFK. Luckily I wound up in PA somewhere and they had to get us a hotel. Missed the wedding shower cuz then pilots were on overtime. Big mess. Finally I got to Newark and rented a car. Was glad to get back to Tampa.

Not Verified | Airport staff offered no assistance with flight cancellations or my wheel chair due to a significant injury to my foot. Personnel stood by while party struggled managing luggage, a 3 year old and my disability.