✅ Trip Verified
| I have been traveling through this airport since the early 1980's. The airport was clearly well designed from the start with a central hub supporting multiple airsides via automated trams. The system worked and worked well for many years. After 911, the main long term parking terminal was closed and a remote long term parking garage was built away from the main terminal. It wasn't a great solution, but the shuttle buses ran quickly and delivered you right to the correct airside. Later, the original long term parking area was reopened with increased pricing. The new remote site was renamed "economy parking", though at $10 per day it was hardly economy. But that price was better than the $18 per day of the reopened long term garage. So, for many years I would park in the economy garage then ride the shuttle to the main terminal. From there I would check-in at curbside and take the tram over to my airside. Recently the airport has undergone major revisions which include a monorail system that joins the economy garage to the main terminal. Also, a new centralized car rental facility has been built which is next to the economy garage and also served by the monorail. The result is a total disaster in terms of customer service. I don't know who designed this mess, but I can tell they have no idea how to move people through an airport facility. First you must find parking in the economy garage, which isn't easy because the space inventory system is now broken. There used to be signs that would tell you how many spaces were on each floor. Apparently the new construction broke that system, so good luck finding a space. Next you have to take the elevator down to the first floor, even though the monorail is located on the 4th floor. Then, you drag your luggage to the middle of the garage road and jump on the moving floor system. Yes, they mounted the moving floor in the middle of the garage's shuttle roadway. Not on the sidewalk (where they have plenty of room), but right in the lowest part of the garage where surely the Florida rains will short circuit the machinery. The moving floor thing will slowly take you to the opposite side of the garage where a new elevator systems has been installed. Where next? No problem in deciding, there are only 2 floors to select. So now you go back up to the 4th floor to wait for the monorail. And wait, and wait. There appear to be only two trains and one was broken. Once on the train, prepare for a wild ride. First the train drops 4 floors and accelerates as it follows the access road to the main terminal. People and luggage fly about as the train dips and weaves at high speed. I'm sure injuries have already occurred due to this new system. As it approaches the main terminal, the train climbs quickly and stops abruptly at the station. If you've survived this far, you must now drag your luggage to the escalator for a trip down 3 floors. Now good luck finding your airline counter. If you're flying Southwest then you're in luck, it's the first one you find. Other airlines are scattered around and the signage isn't so good. Prepare for a lot of wandering around. Once you check-in, you now ride another escalator up and find that you are nowhere near your airside tram station. So, more walking to find the correct station and ride the tram over to your airside. In my case, the airside has been redesigned (which means less space and more expensive restaurants).