Taipei Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 108 reviews
6/10
No Skytrax Rating
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2/10

"staff unfriendly and unhelpful"

(Canada)

Trip Verified | The airport is clean but it's not a pleasant airport to spend any time in. There's very little seating and what is available is not comfortable. There were a few charging points scattered around, some worked. You have to go through security again even when just transiting from arrival gate to departure gate. This is greatly annoying and frankly, stupid. Lines are long, staff unfriendly and unhelpful, no clear instructions. I don't know what drugs the previous reviewer who said it was one of the best airports he's ever visited, was on. Maybe he's never traveled? More likely, he's a paid reviewer. This is probably the worst airport I've ever had the displeasure of going through, and I've traveled widely. There's a food court upstairs but it's not very good. I had no idea what the food stores were selling as everything was in Chinese. Airport shopping consists of a few stores with expensive junk and pop-up type stores in the corridor.
Experience At AirportTransit
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"very long lines"

(Australia)

Trip Verified | This is a large airport. Focus seems to be on Asian travelers, with limited communication with English speaking passengers. Facilities are adequate, but not at the same level as in for example Singapore. Finding your way between arrival dock and transit is not easy. Security check for passengers visiting the city is terrible, with very long lines, and no clear instructions from staff.
Experience At AirportTransit
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"well organized and clean"

(United States)

Trip Verified | Fantastic airport. One of the best in airports I have experienced. Many things to do and many places to reduce any stress you may be feeling. Very well organized and clean. All employees were very helpful and friendly.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Staff members are friendly and helpful"

(Taiwan)

Not Verified | Signs inside this modern and spacious airport are not ambiguous. Staff members are friendly and helpful. Queuing times at security and immigration desks do not require long waiting times.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Hardly any seating"

(Netherlands)

Not Verified | Extremely long walks along unclear wayfinding options, especially when the gates are advertised very, very late, while they know them hours in advance. Hardly any seating in corridors, no waiting lounges with very scarce options for food and drink. Many shops full of overpriced, far too much luxury branded junk. Bottom line not a people friendly environment.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"all staff helpful and polite"

(United Kingdom)

Trip Verified | Taoyuan airport is bright and clean. Signage good (a relief when using several airports new to you). My chief impression was all staff helpful and polite, which is the general experience wherever you go in Taiwan.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
4/10

"terminals have very limited service"

(United Kingdom)

Trip Verified | Used TPE airport 4 times in December 18/Jan 2019. Overall I found the airport to be really clean but also very dated. Terminal 1 is dark while terminal 2 is slightly more spacious and bright at the gate area. Both terminals have very limited service. T2 has some themed gates which was better than T1. Despite not having any priority immigration/security for business class/premium passengers, the immigration line in T1 moves fast. Arrival experience was below par though. The immigration for non Taiwanese was very long and slow moving, and the wait in the luggage reclaim was long despite it being a small airport.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"please improve your cleaning"

(United States)

Trip Verified | As an International Airport for your country, please apply the mindset of global standard in your SOP. One hand soap dispenser per sink is necessary in a standard bathroom around the world. Sharing one hand soap dispenser per bathroom with several sinks just not really work well in a busy public facility. And please improve your cleaning procedure as well. The smell of the bathroom are not matching the design and the living standard of the country as well.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

** ASKED FOR TICKET

(Singapore)

Not Verified | There is no heater in the airport! This is winter! There is also not enough seating area for passengers who arrive early at the airport before they check in. So disappointing.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"hour long waits are a norm"

(Hong Kong)

Trip Verified | Great if you arrive at non-peak time only. Unfortunately if you arrive at peak time you will find yourself waiting behind extremely slow immigration officials, laboriously screening every person individually with detailed questions. Given that the vast majority of passengers are mainland Chinese tour groups this seems a huge waste of time. Unfortunately hour long waits are a norm when you arrive late at night, not helped when they close terminal 2 and direct everyone to terminal 1. (This also means long walks.)
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no