Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 364 reviews
4/10
4 star Skytrax Rating
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4/10

Sydney Airport customer review

(Australia)

Picked my son up last week when he came back from Brisbane. Had a small meal at McDonalds near the long term car park and waited for him to land and ring then proceeded to the 10 min pick up bay area opposite the arrivals door. Excellent idea and no charge if you are in an out in 10 mins. I do agree with a lot of comments on cleanliness and organisation at this terminal. It could be so much better for a major international airport. The parking fees are over the top. They should have first 3 hours free like shopping centres then a fee per hour after that. This would ensure traffic movement and give people a greater sense of relaxation rather than panic at having to 'move on' to avoid the push or a fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Why has the arrival pick-up outside T2 been removed? Had a nightmare trying to pick up my daughter flying with Virgin from Melbourne this morning; she was very rudely told to move on by Security who said it was now a "Federal Offence" to stop and pick up. Since when? Finally managed to get her after a dangerous manoeuvre. Airport is trying to force us to park and pay a huge amount for fifteen minutes. Not happy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sydney Airport customer review

(Australia)

Terrible airport. High prices compulsory pay for parking disorganised dirty and inefficient. Oh and did I say disorganised? I am embarrassed to be a Sydney-sider and to be associated with this airport which I unfortunately have to put up with for all international flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(New Zealand)

A dire experience in every way. If you have to make transfers from Qantas Domestic to International or vice versa it is simply appalling and to be avoided if at all possible - go to Melbourne if you can! Horrendous chaotic queues for transfer - I already had my onward boarding pass but there was no facility for me to bypass the lines. Cramped hot little area with few seats where you waited for the shuttle bus - many people didn't get on it and I'm sure that many miss their connections. Woeful state of affairs. Also arriving internationally very long slow lines for both Immigration and then Customs - staff pleasant enough but state of chaos. I cannot believe that things could not be improved particularly connections between the 2 terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no