Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 430 reviews
4/10
4 star Skytrax Rating
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8/10

Sydney Airport customer review

(Australia)

Small and fairly ordinary Airport. Queuing times are not too long. Well advised to arrive 3 hrs prior to departure for check-in. Small neat and manageable airport. AQIS staff a little stiff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(United States)

I flew in from YVR. Very short line at immigration. While I was looking to get in a line for customs I was approached by a lady and she asks several questions and very polite. She who stamped my forms and I was able to walk straight out. I flew to Cairns the following week domestically. Nice clean and plenty of shops with a very nice food court. Procedures were the same. Return the international terminal and concourse very clean with plenty of shopping. Nice Duty Free selection. Airport itself very nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Sydney Airport customer review

(United States)

I flew in from YVR. Very short line at immigration. While I was looking to get in a line for customs I was approached by a lady and she asks several questions and very polite. She who stamped my forms and I was able to walk straight out. I flew to Cairns the following week domestically. Nice clean and plenty of shops with a very nice food court. Procedures were the same. Return the international terminal and concourse very clean with plenty of shopping. Nice Duty Free selection. Airport itself very nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Sydney Airport customer review

(Australia)

LAX-SYD. Stepped off aircraft at 07.00 and was through customs baggage claim and immigration and then onto Qantas domestic transfer in 25 minutes. Was worried because had an 80 mins connection time but had plenty time to chill out in Qantas lounge before domestic flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Sydney Airport customer review

(Australia)

LAX-SYD. Stepped off aircraft at 07.00 and was through customs baggage claim and immigration and then onto Qantas domestic transfer in 25 minutes. Was worried because had an 80 mins connection time but had plenty time to chill out in Qantas lounge before domestic flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Sydney Airport customer review

(Australia)

The time bags take to come out is absolutely appalling. We have been travelling all around the world in the last few months and every airport is so much faster than Sydney. I arrived in Sydney last night from New Zealand and it took about an hour to board in Auckland because everyone was taking on such big bags it became obvious why when bags took about forty minutes to come out. It is hopeless. Union workforces in Australia are inefficient and frustrating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sydney Airport customer review

(Australia)

The time bags take to come out is absolutely appalling. We have been travelling all around the world in the last few months and every airport is so much faster than Sydney. I arrived in Sydney last night from New Zealand and it took about an hour to board in Auckland because everyone was taking on such big bags it became obvious why when bags took about forty minutes to come out. It is hopeless. Union workforces in Australia are inefficient and frustrating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Sydney Airport customer review

(United Kingdom)

I flew in from Melbourne and the terminal did seem quite small and old but nice and clean and easy to navigate. Bags took a while to come out but I wasn't in a rush so wasn't a problem - might of just been the airline.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Sydney Airport customer review

(United Kingdom)

I flew in from Melbourne and the terminal did seem quite small and old but nice and clean and easy to navigate. Bags took a while to come out but I wasn't in a rush so wasn't a problem - might of just been the airline.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Sydney Airport customer review

(Australia)

Flew SYD-MEL check-in was fairly quick and after baggage drop went to the gate. There wasn't much food but there was hi speed free Internet which made up for it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes