Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 358 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
4/10

Sydney Airport customer review

(Australia)

Arriving at midday in domestic was a breeze. Luggage beat us to carousel. Easy to find way around. Stepped straight into taxi and in our city accommodation within 50 minutes from arrival. I have taken train once before but never again. A taxi to city cost (2 of us) $41.00 including tolls. Return trip cost $31.00 as no tolls out bound. So by train total cost $60.00 and by taxi door to door $72.00. The extra $12 overall is definitely worth it. Found the airport to be clean a good selection of shops food etc and has improved greatly over last couple of years.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Used Jetstar in T2. After arrival we joined the short queue for taxi's outside the terminal. There were seven of us and the taxi attendant was very helpful in organising a mini bus for us. We decided to catch the train to the airport from Central Station when leaving Sydney and was quite disappointed. The trains are very old and dirty and carry suburban passengers out to the western suburbs as well. I expect a better service when you are paying $15AUD for a 10 minute train ride. Plenty of shops and places to eat inside T2. Security was a breeze as all lanes were open. Good domestic airport but the train service is a massive let down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sydney Airport customer review

(Australia)

Utilise airport frequently. Immigration queues terrible express pass waste of time when only one counter open. Flying in from NZ completed arrivals card with nothing to declare. Showed customs officer who advised to join lane 2 35 mins later reached front of queue to be told I was free to pass through ie no need to have baggage x- rayed. Why the 35 minute wait? If first officer checking cards had assessed risk level as low many passengers would have been free to depart minimising wait for everyone. Taxi queue at Qantas domestic terminal worst in the world large queues no taxis no organisation and hire cars parking in lane 1 blocking traffic ensuring nobody gets to go anywhere. Takes c.1hour to fly from Melbourne to Sydney but even longer to get in a taxi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sydney Airport customer review

(United Kingdom)

Now the refurbishment is complete the airport looks fairly good. Prices of drinks food in the departure lounge however are very high compared with many other International Airports. The choice of food and drink outlets in the departure lounge is very poor. Best to get these prior to entering the Departure Area. The check in and customs staff however are friendly and very helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Arrived at Sydney Airport at 5pm. Out through the exit doors within 25 minutes later. Sydney Airport can be a nightmare if you arrive in the morning but otherwise it's fine. On departure checkin and customs quick. People complain about having to walk through the duty free stores on the way to the gates but it doesn't bother me. Just keep walking - you're through it in a minute.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Sydney Airport customer review

(Australia)

Having had some diabolical arrival experiences at SYD in the morning peak-hour I was somewhat dreading the experience as we descended from out most recent flight. As it turned out there was no need to be concerned at all because from touchdown to taxi-rank took precisely 35 minutes! Could this possibly be the same Sydney International Airport that we know and love? Seems that the real peak hour is somewhat later than 0630 more likely around 0800 when the queues are much longer and the staff surlier. Quarantine matters were greatly assisted by officials screening passengers at the baggage carousel and stamping their arrival cards for a quick exit if they were considered a low quarantine/customs risk. All-in-all a pleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

I had to pass through Sydney on my way home to CNS from CHC. The free bus service was great and I was literally at the domestic terminal about 10 minutes after exiting the international. After clearing customs I was able to drop off my bags at the international airport and they were transferred to my domestic flight for me. In fact the customs staff did not actually check my bags because I am an Australian citizen. Both international and domestic airports have great facilities dining and shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sydney Airport customer review

(Australia)

Passed through Sydney's T1 and T2 yesterday on way to Perth from Honolulu. The food selection in the food court at T2 was god but the place looked like it hadn't been cleaned in weeks - tables were filthy and floor was even worse. The foreign currency exchange booth run by Travelex in the baggage claim area charges a flat rate of AUD7 commission for money change which is a rip-off if you're only charging left-over foreign currency.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sydney Airport customer review

(United States)

A disappointing airport considering the importance of the city it serves. Arrival procedure including immigration bags and customs/quarantine not at all impressive. Departure was however very pleasant. Unfortunately Sydney has succumbed to the trend for a huge shopping mall at the expense of other facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Positive and generally cheery staff on arrival at immigration and customs. I noticed the trolleys around the international arrivals baggage carousels were free of charge (great because I paid USD4 to use one out front at LAX for about a minute). My comment is actually about the poor transition from exiting customs/immigration to Qantas' transfer/domestic check- in area. The signage could be much better and perhaps the path could be staffed. The experience is that one isn't sure they are in the right place while winding around those corners till you get to the domestic check-in area. I imagine first time arrivals could feel lost. Although I noticed a sign promising improvements (not sure what kind) soon. I have never experienced an easy transition here into the check-in counters where there is always a large number of passengers at peak times and not enough counters to deal with them. Invariably the staff have to announce imminent flights and then one has to exit the long queue and find a way into another. And please fix the front wheels of those trolleys - when the rubber splays it feels like pushing a car uphill with the brakes on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no