Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 349 reviews
4/10
4 star Skytrax Rating
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4/10

Sydney Airport customer review

(Australia)

Positive and generally cheery staff on arrival at immigration and customs. I noticed the trolleys around the international arrivals baggage carousels were free of charge (great because I paid USD4 to use one out front at LAX for about a minute). My comment is actually about the poor transition from exiting customs/immigration to Qantas' transfer/domestic check- in area. The signage could be much better and perhaps the path could be staffed. The experience is that one isn't sure they are in the right place while winding around those corners till you get to the domestic check-in area. I imagine first time arrivals could feel lost. Although I noticed a sign promising improvements (not sure what kind) soon. I have never experienced an easy transition here into the check-in counters where there is always a large number of passengers at peak times and not enough counters to deal with them. Invariably the staff have to announce imminent flights and then one has to exit the long queue and find a way into another. And please fix the front wheels of those trolleys - when the rubber splays it feels like pushing a car uphill with the brakes on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Things have improved. For those who use this airport for international departures will hopefully find that the combined customs area has improved processing times. No queuing. The New shops and walkways have meant that it takes longer to get to gates 51 and above but this is nothing compared to other airports. The new smartgates for epassport holders from Australia and New Zealand certainly makes things quicker as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Sydney Airport customer review

(United Kingdom)

The thing which spoils this airport is the outrageous drop off charges in the car park. Many people comment that this spoils their experience. Many changes since my last visit in August 09. The upgrading of the International terminal is still ongoing and I look forward to seeing the finished product in the future. Immigration on arrival was swift and pleasant bags were on the belt in ten minutes. Shame the incompetent car hire people made us wait 45 minutes to get our car. We were first in line and I feel for the poor souls behind us!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sydney Airport customer review

(Australia)

Every time you go through Sydney airport Intl terminal to pick up passengers it makes your blood boil. Macquarie have turned the car park into a a narrow maze to maximise car park spots and have the nerve to charge every person that arrives through the car park. There is no dedicated pick up spot. This makes the car park a total mess to negotiate especially during the peak hours. In addition if one tries to leave the car park within the '3 mins' to avoid paying the 'car park tax' this is virtually impossible as you have to battle it out with tens of other drivers waiting in line who are trying to do exactly the same thing. It is so frustrating. Sydney Airport has been a total rip off since it was privatised. Unfortunately the Domestic Terminal pick up points is just as bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Huge crowds disorganised very long lines at customs - with many counters left closed and area very small (whole room was full). AQIS even worse than before - bottleneck entrance with no-one organising and leading crowds - complete chaos; somebody will get hurt one day. Picked up by father paid ludicrous $21 for parking (1 hour). Should really have a free pick- up zone but it seems that they would rather line their pockets than provide good services. Have not seen any improvements since I was here last - not sure what they're spending that $500 million on. Makes me ashamed and embarrassed to be a Sydney-sider a total disgrace.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(Australia)

Picked my son up last week when he came back from Brisbane. Had a small meal at McDonalds near the long term car park and waited for him to land and ring then proceeded to the 10 min pick up bay area opposite the arrivals door. Excellent idea and no charge if you are in an out in 10 mins. I do agree with a lot of comments on cleanliness and organisation at this terminal. It could be so much better for a major international airport. The parking fees are over the top. They should have first 3 hours free like shopping centres then a fee per hour after that. This would ensure traffic movement and give people a greater sense of relaxation rather than panic at having to 'move on' to avoid the push or a fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Why has the arrival pick-up outside T2 been removed? Had a nightmare trying to pick up my daughter flying with Virgin from Melbourne this morning; she was very rudely told to move on by Security who said it was now a "Federal Offence" to stop and pick up. Since when? Finally managed to get her after a dangerous manoeuvre. Airport is trying to force us to park and pay a huge amount for fifteen minutes. Not happy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sydney Airport customer review

(Australia)

Terrible airport. High prices compulsory pay for parking disorganised dirty and inefficient. Oh and did I say disorganised? I am embarrassed to be a Sydney-sider and to be associated with this airport which I unfortunately have to put up with for all international flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(New Zealand)

A dire experience in every way. If you have to make transfers from Qantas Domestic to International or vice versa it is simply appalling and to be avoided if at all possible - go to Melbourne if you can! Horrendous chaotic queues for transfer - I already had my onward boarding pass but there was no facility for me to bypass the lines. Cramped hot little area with few seats where you waited for the shuttle bus - many people didn't get on it and I'm sure that many miss their connections. Woeful state of affairs. Also arriving internationally very long slow lines for both Immigration and then Customs - staff pleasant enough but state of chaos. I cannot believe that things could not be improved particularly connections between the 2 terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no