Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 428 reviews
4/10
4 star Skytrax Rating
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Sydney Airport customer review

(Australia)

Sydney Domestic Airport: Use the domestic airport regularly between Canberra and Sydney. The flight itself is usually 25-35 minutes airport to airport all being well. However whilst I travel most weeks I have yet to arrive at Sydney on time. Generally you can double the short trip time due to the congestion. Whether arriving or leaving you are guarantees a wait on the tarmac. Its going to get far worse before any politician gets brave enough to make the decision. Even the appalling train or coach service between Canberra and Sydney is becoming appealing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Sydney Airport customer review

(United Kingdom)

Arrived from Adelaide after a relatively quick flight. Had been to Sydney Airport many times before but we were still unfamiliar finding our way around. Despite this it was inevitably quite easy to navigate with large facilities available without being on par with the likes of Singapore and enough there to easily keep you entertained whilst you wait for any connecting flights. We've had mixed feelings with Sydney Airport in the past though this was a particularly smooth and unspectacular visit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Sydney Airport customer review

(United Kingdom)

Arrived from Adelaide after a relatively quick flight. Had been to Sydney Airport many times before but we were still unfamiliar finding our way around. Despite this it was inevitably quite easy to navigate with large facilities available without being on par with the likes of Singapore and enough there to easily keep you entertained whilst you wait for any connecting flights. We've had mixed feelings with Sydney Airport in the past though this was a particularly smooth and unspectacular visit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Sydney Airport customer review

(Canada)

YVR-SYD-MEL. Arrived in Sydney from Vancouver. Very tired after a 15 hour direct flight. They have very strict quarantine rules/practices. Through immigration in about 30 minutes (although I had to walk fast to make sure I got up to the front of the line since I had a connection to Melbourne leaving in an hour). Baggage took the entire hour I had to make my connection. I could only see 3 baggage belts around and they dumped 3 different flights on the same belt I was waiting on. Seems another flight that came in 10 minutes later than mine had their bags being offloaded first. Missed my connection and had to walk to the Qantas domestic connection. From there they put you on a bus to transfer to the domestic terminal. The bus can only take so many people and runs every 4-5 minutes. So its a push and pull to get on the bus. On the return leg the international departure area was congested. No room to sit anywhere. Had to buy a sandwich to sit at one of the cafe's at the gates to use their bar stools.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Sydney Airport customer review

(Canada)

YVR-SYD-MEL. Arrived in Sydney from Vancouver. Very tired after a 15 hour direct flight. They have very strict quarantine rules/practices. Through immigration in about 30 minutes (although I had to walk fast to make sure I got up to the front of the line since I had a connection to Melbourne leaving in an hour). Baggage took the entire hour I had to make my connection. I could only see 3 baggage belts around and they dumped 3 different flights on the same belt I was waiting on. Seems another flight that came in 10 minutes later than mine had their bags being offloaded first. Missed my connection and had to walk to the Qantas domestic connection. From there they put you on a bus to transfer to the domestic terminal. The bus can only take so many people and runs every 4-5 minutes. So its a push and pull to get on the bus. On the return leg the international departure area was congested. No room to sit anywhere. Had to buy a sandwich to sit at one of the cafe's at the gates to use their bar stools.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Sydney Airport customer review

(United States)

Our trip of a lifetime started on 26-Sep and included two weeks in New Zealand followed by two weeks in Australia. We departed very early in the morning on 26-Oct from Cairns airport on a Jetstar flight to Sydney where we connected to a Qantas flight to Dallas/Fort Worth. Arriving in Sydney airport we knew we had to find our way to T1 the international terminal. It was difficult to find signs directing us to the international terminal but managed to see ones that indicated there was a train. Carrying our luggage we followed these signs and found ourselves at a train station where we saw we had to have a ticket to board. Imagine our confusion and dismay when we arrived there to find queues of people waiting to purchase tickets. Never have I been confronted by such a difficult confusing and unfriendly method to find conveyance from one terminal to another in an airport. With assistance from a train agent in the area we were able to purchase tickets and wrestle our bags through the gates and get to T1. The sad thing is that we departed Australia with negative feelings based on this experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sydney Airport customer review

(United States)

Our trip of a lifetime started on 26-Sep and included two weeks in New Zealand followed by two weeks in Australia. We departed very early in the morning on 26-Oct from Cairns airport on a Jetstar flight to Sydney where we connected to a Qantas flight to Dallas/Fort Worth. Arriving in Sydney airport we knew we had to find our way to T1 the international terminal. It was difficult to find signs directing us to the international terminal but managed to see ones that indicated there was a train. Carrying our luggage we followed these signs and found ourselves at a train station where we saw we had to have a ticket to board. Imagine our confusion and dismay when we arrived there to find queues of people waiting to purchase tickets. Never have I been confronted by such a difficult confusing and unfriendly method to find conveyance from one terminal to another in an airport. With assistance from a train agent in the area we were able to purchase tickets and wrestle our bags through the gates and get to T1. The sad thing is that we departed Australia with negative feelings based on this experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Sydney Airport customer review

(Australia)

Touched down from Singapore just before 1230 straight through immigration with Australian e-passport. On to Customs as food to declare all ok and on to railway station and was waiting train into town before 1300. The only downside is it costs $15 to get into town from the airport which is extortionate considering its only a few stops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Sydney Airport customer review

(Australia)

Touched down from Singapore just before 1230 straight through immigration with Australian e-passport. On to Customs as food to declare all ok and on to railway station and was waiting train into town before 1300. The only downside is it costs $15 to get into town from the airport which is extortionate considering its only a few stops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Sydney Airport customer review

(Australia)

Over the years Sydney International Terminal has improved out of sight. These days it's clean pretty efficient good shopping good eating friendly staff and despite the long walk to the southern end of the terminal its pretty comfortable too. Its no Singapore or Hong Kong but it compares more than favourably with many major western airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes