Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 358 reviews
4/10
4 star Skytrax Rating
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3/10

Sydney Airport customer review

(United States)

After flying in from SFO the immigration process at SYD was great. As a frequent flyer I received an Express pass to speed up thru the immigration lines. The signs to the Airport Link was easy to find. If you are staying in Sydney for a week I would purchase the weekly pass which will allow you unlimited access to trains buses and ferries. As others have said the location of the train station at SYD is a long walk. Coming back to the international terminal for another flight was harder to navigate. The Air New Zealand check-in was all the way to the right side of the terminal but the immigration was in the middle of the terminal. Lots more walking. Luckily I had another Express pass. The terminal is definitely not user friendly. Coming back from my flight and having to transfer to the domestic terminal was a nightmare. Where's the free transfer? Instead like others have mentioned you have 3 options. I took the T-bus which costs $5.50 AUD. If I took train it would have cost $5.00 AUD. Last thing if you don't smoke get ready for the cigarette smell after you depart from the baggage claim in the international terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Quite simply Sydney Domestic is operating well over capacity. As a regular user there are always delays in getting in and out on time. Just arrived from Brisbane at 10pm with a near empty airport and ground crew still couldn't get steps to the rear doors of our Virgin plane and still had to wait for baggage. Over 45 mins from landing to paying a fortune to go three train stops to Central. Sydney airport terminal is also a complete nightmare for cars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Quite simply Sydney Domestic is operating well over capacity. As a regular user there are always delays in getting in and out on time. Just arrived from Brisbane at 10pm with a near empty airport and ground crew still couldn't get steps to the rear doors of our Virgin plane and still had to wait for baggage. Over 45 mins from landing to paying a fortune to go three train stops to Central. Sydney airport terminal is also a complete nightmare for cars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Sydney airport gets worse every year. For example if you are flying with Thai or Star Alliance airline and you arrive by train the train arrives at the far left extreme of the airport and then you have to walk all the way to the extreme right of the airport to the Thai counters. After check in you have to walk back to almost to the extreme left for the immigration desks - once through them you have to walk all the way back to the far right of the airport to the Star Alliance lounges. I wonder if these poor airports actually know how offputting they are and how many travellers shun them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(Australia)

Sydney airport gets worse every year. For example if you are flying with Thai or Star Alliance airline and you arrive by train the train arrives at the far left extreme of the airport and then you have to walk all the way to the extreme right of the airport to the Thai counters. After check in you have to walk back to almost to the extreme left for the immigration desks - once through them you have to walk all the way back to the far right of the airport to the Star Alliance lounges. I wonder if these poor airports actually know how offputting they are and how many travellers shun them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Sydney Airport customer review

(Australia)

Arrived from Honolulu got through immigration picked up luggage and passed through customs in 20 minutes. They didn't even x-ray any of my bags. How good was that?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(United States)

Recently flew domestically into SYD and had to transfer to an overseas flight. It is inconceivable to me that going from one terminal to another could be so inefficient and costly. There is no tram that runs between domestic and international terminals. Option #1 is a shuttle bus (called T Bus) that runs every 30 minutes (and not on a schedule). Passengers were queued up for this service and it isn't even free - there is a A$5.50 charge for what amounts to an inferior unreliable service. Option #2 is a city train (called Airport link) which also charges A$5 for transport between terminals. Option #3 is a taxi which we chose because of a reasonably tight connection. Fare was A$15 and after generous tip cost me A$20. I cannot think of another major airport in the world that does not offer high quality reliable comfortable free transport between terminals. Sydney should be ashamed of this and it is a clear disincentive to use SYD to change planes from domestic to international flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sydney Airport customer review

(United States)

Recently flew domestically into SYD and had to transfer to an overseas flight. It is inconceivable to me that going from one terminal to another could be so inefficient and costly. There is no tram that runs between domestic and international terminals. Option #1 is a shuttle bus (called T Bus) that runs every 30 minutes (and not on a schedule). Passengers were queued up for this service and it isn't even free - there is a A$5.50 charge for what amounts to an inferior unreliable service. Option #2 is a city train (called Airport link) which also charges A$5 for transport between terminals. Option #3 is a taxi which we chose because of a reasonably tight connection. Fare was A$15 and after generous tip cost me A$20. I cannot think of another major airport in the world that does not offer high quality reliable comfortable free transport between terminals. Sydney should be ashamed of this and it is a clear disincentive to use SYD to change planes from domestic to international flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(United Kingdom)

Coming through immigration was a pleasure. Efficient and polite officials bags on the line a few minutes after landing and short queues for customs. An inspector questioned us while in the queue and sent us straight out. Unfortunately on leaving things were less well organised. The security system was awful. Only two machines operating so the fastrack was merged with the other line which caused resentment quite rightly from other passengers who had queued longer. The staff seemed to be doing their best but the fact that only two lines were operating was totally inadequate. This mess completely revised my earlier impression of SYD and had this been my first experience here I would have been very unhappy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sydney Airport customer review

(United Kingdom)

Coming through immigration was a pleasure. Efficient and polite officials bags on the line a few minutes after landing and short queues for customs. An inspector questioned us while in the queue and sent us straight out. Unfortunately on leaving things were less well organised. The security system was awful. Only two machines operating so the fastrack was merged with the other line which caused resentment quite rightly from other passengers who had queued longer. The staff seemed to be doing their best but the fact that only two lines were operating was totally inadequate. This mess completely revised my earlier impression of SYD and had this been my first experience here I would have been very unhappy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no