Sydney Airport

✅ Trip Verified | The worst airport I travel through by far. Always delays. Arrivals nothing short of a joke with insufficient capacity to handle passenger numbers. Typically long baggage delays. Ground transport a mess. It's an embarrassment to have Sydney airport as the main gateway into Australia. Needs significant investment to bring it up to an international standard.

✅ Trip Verified | Poor airport. Very poor with their direction & signage. Long wait times. No check-in machines. If you can avoid flying through Sydney I would recommend flying elsewhere.

Not Verified | Absolute chaos. India is easier to enter than Sydney Australia (not exaggerating as I often travel to India). The building is not equipped to handle the morning arrivals and there appeared to be no one in charge. There was no one available to help overseas passengers (I'm Australian but live overseas and had to help explain to some arriving foreigners where to go line up in the chaos). Australian infrastructure has fallen dramatically behind yet the country continues with record immigration. No problem to load the country up with people, just build the infrastructure to keep pace. There’s no relief in sight for Sydney airport which is a disaster. The company that holds the management of the airport should be pressured to improve services via financial penalties until Sydney’s second airport is compete. Even then that won’t solve things as there doesn’t appear to be any foresight as to how people will get to Badgerys Creek which is way out the back of Sydney. Absolutely mess arriving into Sydney.

Not Verified | The volume of kiosk available at to obtain arrival cards is ridiculous. I’ve travelled many time arriving in the morning and evening same problem. Then you have to debacle of queuing for custom. Embarrassing Sydney. Take a leaf out of countries like Hong Kong / Singapore / Dubai

✅ Trip Verified | We have done a lot of overseas travelling, and had one of our worst airport experiences today at Sydney airport. There were long queues for check-in (QANTAS) and for security, the security screening staff were downright rude (to be fair, I did express annoyance at having my nail scissors with their 1.5cm blade confiscated, but they basically told me "well don't come back to Sydney" if I didn't like the way they did things, which I didn't think was very professional), and the QANTAS business lounge must be one of the worst business lounges of any major city. It simply doesn't cope with the number of people wanting to use it, with seating unavailable (a number of people came in the door and simply had to leave straight away due to no seats being available), the standard of food was very average, and there was no coffee / hot water for tea because the machine was being cleaned and was left unattended (and therefore unusable) for half an hour.

✅ Trip Verified | Sydney Airport (International Terminal) is an embarrassment to Australia. Ridiculous queues at security and rude, incompetent and unhelpful staff. The reason for the delays the airport has experienced post-COVID reopening are the result of poor processes and incompetent staff. I departed Sydney on 27 June and was able to use the priority lane. If I had not, I would have missed my flight despite arriving well ahead of the required time. Sydney Airport and its staff (and contractors) treat passengers with contempt. As a demonstration of the shocking service on this particular morning, after waiting at least 20 minutes in the priority queue (which seemed to be delayed due to staff waiting for each passenger to go through with their hand luggage, before the next one could proceed), they finally opened up another aisle for the priority lane, and then proceeded to allow passengers further behind in the queue to use the new lane while passengers further ahead in the line continued to wait. A staff member was exceptionally rude to me just before I passed through security. There are no redeeming qualities at all of Sydney Airport's international terminal and I highly recommend avoiding it where possible. The shopping is limited and overpriced, the quality of the food outlets (if you are unfortunate to not be able to use the lounges) is utterly appalling, the parking is outrageously overpriced and it is an unreasonably long walk from the terminal to the passenger pick up area for arrivals, worse than any other airport I've used. The departures area and baggage claim area are also old and dirty and in a poor state of repair.

✅ Trip Verified |  My wife requested wheelchair as she could not walk by herself. On arrival Sydney airport, wheelchair was not available, I had to carry her for about 200 meters then she had to climb to a cart driving at a high speed and I could not follow. They dropped her at the entrance to Immigration booths without helping her to go any further. Unlike other airports we went through (Tan Son Nhat and Da Nang in Vietnam, Changi airport in Singapore) people pushing wheelchair through Immigration, collecting luggages and through Custom clearance straight to taxi. Just imagine someone with disabilities being abandoned in the airport without any help? It was really bad.

✅ Trip Verified |  Worlds worst international airport. Endless queues; absolute chaos before customs with a sole staff member intermittently screaming to direct pax where to go. Hopelessly and understaffed as usual. There was hope during covid when an expansion was announced, all they did was make the Duty Free shop bigger. Pretty much everyone tries their best to avoid transmitting via Sydney. It’s an embarrassment to Australia - it operates like a business that just opened this week.

✅ Trip Verified | I was very surprised to read negative reviews of Sydney. I am guessing I got lucky, but I had no problems on arrival or departure. In fact, I was thinking it was one of the best airports I'd visited. So, sympathies to anyone who has had problems at Sydney, but it's certainly not all bad.

Not Verified | I know others have raised this issue already over the years, but nothing seems to improve! The international arrivals area and Border Security screening process, (which I totally support), is a complete embarrassment! There was nearly a riot in the terminal this morning, with passengers from a number of airlines disembarking almost simultaneously, thousands of people trying to figure out the 'self serve ticket kiosk' process, with several machines out of order and virtually nothing by way of clear instructions about who or why disembarking passengers needed to use this process! Bloody outrageous! Any Sydney Airport staff to assist? Don't be ridiculous! That might hurt their profit margin! Baggage pick-up carousels entangled with queued passengers waiting for customs screening. Any Sydney Airport security staff to maintain order or direct passengers? Don't be ridiculous! That might hurt their profit margin! Best of all, there's a scapegoat for the chaos...Border Security! I don't know why there are so few officers completing the checks, but really, it is an appallingly inadequate process. Los Angeles know how to run customs at an international airport! A host of police officers undertaking screening, which is thorough, quick and even occasionally polite. Problem is, they've got us, the travelling public, over a barrel in Sydney, if that's where you want to go! Let's hope the Western Sydney airport, once open for business, sets a higher standard for international and domestic travellers experience.