Subang Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 11 reviews
5/10
No Skytrax Rating
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1/10

"More like a shopping mall"

(Malaysia)

Trip Verified | It doesn't even look like an airport. More like a shopping mall. Lots and lots of restaurants and shops, but hard to find check-in counters. They are located in the distant corner, not close to the departures, like it's not the main thing here. Only after you get to the waiting area, you see that this is the airport - nothing inside, just a couple expensive shops with awful food and high prices. Well, at least there is 7-11 in domestic departures. Boarding is a mess. Lots of planes, lots of people, no information. They check the ticket and say: go right. On the right you see a hundred people and 5-6 planes. Everyone is running around because they don't know which plane do they need. Just a terrible experience. From check-in to boarding.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
7/10

"the atmosphere was pleasant"

(Malaysia)

Trip Verified | I can't remember when the last time I was here, but nevertheless it was a pleasant surprise to use the airport again. Many places to have food and the atmosphere was pleasant. Just one thing that I disliked was the toilet in the common area. It was really smelly and should be dealt with immediately.
Experience At AirportArrival Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
5/10

"startled by the hostility"

(United Kingdom)

Trip Verified | I used the Subang Skypark Terminal for the first time on 14th October 2018. An encounter with a rude staff member at the baggage screening area spoilt the experience for me. At about 9.30 am, I queued up to place my carry-on luggage into a tray for screening. Assuming that the contents of the tray (with my identification documents) would be visually inspected and the tray moved along the conveyor belt by a staff, as required in many airports around the world, I proceeded to walk through the metal detecting arch. I was stopped by a female officer in her 20s who in an aggressive voice, asked, “Mana IC? [Where is your (Malaysian) identification card?]”. I returned to my tray to get my identification card and then walked up to the same officer who said loudly, in the earshot of everyone at the screening area , “Siapa tolak beg u? [Who is pushing your bag?]". I was startled by the hostility and before I could make some sense of the situation, she yelled in a louder tone at me, “One by one!”. To provide context, I am a Malaysian national who has lived abroad for 16 years. It was my fourth day back in Malaysia after several years and I was not familiar, especially as a first-time user of the Subang airport, with the current local procedure or practice at the baggage screening area. Regardless of this, the officer’s aggression was uncalled for. I am writing this not to shame, but to stress and remind of the importance of a professional, polite and courteous service and conduct, especially for people-facing roles in airports. Security check work may be hard and stressful, but that does not excuse rude behaviour loaded with a baggage of anger, prejudice and presumptions by a person in uniform. I urge the management to work with the relevant departments and authorities to improve staff training in professionalism and etiquette.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"staff are friendly and helpful"

(United Kingdom)

Unverified | This is my second trip using this Airport. This is a far superior experience when compared to the main international airport KLIA especially at the immigration Department. The staff are friendly and helpful. It took us less than 10 minutes to clear immigration and custom. The airport is clean and free wifi is provided. I would highly recommend this airport if you are travelling within Malaysia or South East Asia.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"hassle-free for passengers"

(Malaysia)

This used to be the 'old' airport for all departures from KL, but after this trip I realised this airport isn't old at all. In fairness, the upgrades have given Subang a good uplifting and made the airport hassle-free for passengers. There's a good restaurant upstairs serving hot food. We didn't have any difficulty getting to the gate and we got there with time to spare. Signage was good, airport check-in and security not too difficult to clear. For local and regional departures, Subang would be the airport I will consider from now on.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"nothing worth remembering"

(India)

Arrived on an ATR operated flight to Subang airport. Small, cramped, and nothing worth remembering. 2 baggage belts in arrivals, but seems like it needs a few more. Too many shopping kiosks in the hall outside, and a few untrustworthy taxi operators. City connectivity is very poor.
Experience At AirportArrival Only
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Subang Kuala Lumpur Airport customer review

(United States)

Not enough ticket agents to handle queue. More security guards standing around talking than ticket agents to help. Carrying luggage from basement on overloaded elevator to 5th floor then down for boarding pass where there were one sometimes 2 boarding pass agents while I queued up. By the time I negotiated the airport I missed my flight. Malaysian Air scheduled 1.5 hours between flights. Not nearly enough time for getting baggage going up 5 floors then down for the boarding pass. International flights a passenger needs at least 3 hours especially at Kuala airport. Extremely poor customer service and organization. Not yet arrived into the 21st century.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Subang Kuala Lumpur Airport customer review

(United Kingdom)

Modern and easy to use. No queues to speak of. Firefly the main user are efficient and a cheaper alternative to flying Malaysian out of KLIA. However beware transfer times from downtown KL especially during morning and evening peak times even more so on Mondays/Fridays. Although nearer to the city centre than KLIA it can (and did in my case) take longer to get to Subang - 75 mins - than it would have taken to get to KLIA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Subang Kuala Lumpur Airport customer review

(Germany)

Nice little airport but one drawback. The luggage storage is discontinued. That could cause a problem as Berjaya flights have only 10kg of baggage allowance. I was lucky not to pay for the other 10kg in my suit case but that might be due to the low season.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Subang Kuala Lumpur Airport customer review

(Switzerland)

A great airport! I used it twice but only for arrivals as I departed from KLIA. Arrival is pretty smooth as the plane quickly reaches the gate and you can deplane and walk to the terminal as it is so close. I saw that they have a lot of FireFly umbrellas standing by should it rain. Bags arrive within 5-10 minutes after arrival and for domestic flights you are out in 15min with bags and perhaps 5-10 minutes without. There is a taxi stand where you can buy your coupon and there is a fixed price depending on where you go. Since KL taxi drivers are notorious for not switching on the meter this solution is the best. They renovated Subang airport and it is very modern and nice to use. Subang is very close to downtown and unless you arrive during rush hour you can be anywhere in KL within 15-40 minutes. I hope FireFly will continue to grow and fly to more destinations within SEA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 11 Reviews