Stuttgart Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 35 reviews
5/10
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2/10

"poor with food and beverages"

(Germany)

Trip Verified | Isn’t it fascinating that you can buy any spirit in a one liter bottle but water only in 0.3l bottles. I asked and the not so friendly stuff assured that the whole airport just sells little bottles, at the gates that is after security check. Oh and when I asked why she cleverly replied just because. I have never seen an airport that poor with food and beverages. Don’t come hungry or thirsty!!!
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"What a shame"

(Thailand)

Trip Verified | Worst airport I have ever experienced in a wealthy, industialized nation and city. The home of the likes of Mercedes and Porsche; and this is the calling card?! Really. No separate Business Class queues. No Business lounge. No quiet places to get some business done. Yet one must be here 3 hours early to endure this ordeal. What a shame. Decent shops (if I were into shopping). Clean and decent eateries.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"shouldn't air travelers also be treated respectfully and compassionately?"

(Germany)

Trip Verified | Treated badly by the Security! Why are they so rude and disrespectful? I just left for my trip to Mallorca this month. I noticed just how rude the security people are at Stuttgart airport. I used to travel quite a bit for my job and have experienced many airports and I would have to say that these people are by far the rudest security people that I have ever encountered. The female officer in charge spoke German without asking me if I could understand it or not. She showed me that I had to place my shoes on a little step in German. I tried to do what she showed me but she started screaming at me then showed only the bottom (soles) of the shoes without any possibility to hold myself for securing this position. Especially, I objected to an "unusual" pat down I received at a checkpoint. Apparently, this female officer is getting ruder, since 2020. So say an increasing number of travelers, citing their own experiences of being harassed and harangued by the screeners who are supposed to be helping them. I realize that these people deal with thousands and thousands customers everyday and I am sure that some of these customers have attitude problems, but shouldn't air travelers also be treated respectfully and compassionately? I recommend the security screeners to be trained in "general" etiquette, including subjects such as effective communication, common courtesies and appropriate language use. The agency also has a customer service branch responsible for tracking the complaints and working with appropriate personnel to resolve grievances.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Security rude and disrespectful"

(United States)

Not Verified | Security rude and disrespectful. I am a senior and passed through security as usual. Generally I am very pleased that the security check is made as it gives a feeling of safety while flying. Much to my regret and have to say some negative comments regarding the check I had to run through. The start was very normal but continuation was pretty rude as the woman in charge spoke German without asking me if I could understand it or not. She showed me that I had to place my shoes on a little a little step than she asked something in German I got as she was asking me to take off my shoes for inspection, which I did. Than she started screaming at me and wanted me to put on my shoes again and show only the bottom (soles) of the shoes without any possibility to hold myself for securing this position. I am a frequent flyer and this was the first time I had this type of rude behavior toward a senior.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"security rude and merciless"

(Germany)

Trip Verified | This airport is a hell for people traveling with children. Never mind the time of the day, if you are traveling with children brace yourself to go through a nightmare. There are no fast lanes for families with babies and the people working at the security check are rude and merciless. I do not say it because of a bad experience: I have traveled to/from Stuttgart several times. Today I am writing because it was just the last straw. Very rude and painfully slow. 45 minutes in the queue with a baby just to pass and have all our suitcases checked by a rude woman, which took up another 15 minutes - pathetic! One of the worst airports I’ve been to while traveling with children! They need either more security gates or more efficient (and nicer) staff. 45 minutes of queueing is just not acceptable in a developed country! And as I say it is not just a punctual thing, it is always like that!
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"nice, modern and clean airport"

(Germany)

Trip Verified | Really nice, modern and clean airport. The shopping options after the security check are limited, but food and beverages are no problem. The security staff is friendly, especially during the more quiet times. The possibilities for transit stays are limited but it's good for departure or arrival.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"This is a total joke"

(United Kingdom)

Not Verified | Am trying to board the EasyJet 21:15 back to London Gatwick after a very long business day starting at 04:00 this morning. What on earth do Stuttgart Airport think they are doing only having one security channel open for T3 at 8:00pm in the evening? Literally the whole passenger roster for the EasyJet flight (as well as others) is having to queue up to go through security one at a time, and yet a whole team of security personnel are stood adjacent to the very next x-ray machine doing nothing, just standing there and watching. This is a total joke.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Terrible service"

(United States)

Not Verified | Terrible service right off the counter sll the way to the airplane - and this at business class level! Neither the security staff nor the ground handling airport employess were aware or had any idea about status levels and flatly refused to help or even talk!
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"an excellent mid-sized airport"

(United Kingdom)

Trip Verified | Stuttgart is an excellent mid-sized airport. We flew in with easyJet. Despite being bussed to the terminal we went through passport control, collected our luggage and got on our way to the S-Bahn in about twenty minutes which is pretty impressive. Departing a few days later with Austrian Airlines was equally painless. Security could maybe have been a little quicker but the ten minute queue wasn't a big deal and the staff were very pleasant.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"service is really rude"

(Bulgaria)

Verified Review | The service is really rude, they pretend not to speak in English until you ask them to. They speak only in German through the speakers. They continue to do so when you ask them for English announcements (on gate 414/424). First time I have seen such uncultured behavior in international airport! Very unpleasant journey!
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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