Strasbourg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 5 reviews
4/10
No Skytrax Rating
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7/10

"more outlets associated with the tables"

(France)

Trip Verified | Because I arrived by train I spent a long time at the airport before taking the plane. I appreciated being able to wait while working on the platform on the first floor. It's quiet, holds along the wall. On the other hand, the layout is more than basic, and it would deserve to landscape this place and make it more comfortable and with more outlets associated with the tables. It is not at all pretty to see. Everything is well signposted to access the boarding gates, toilets, check-in counters. Real improvement to be made after security for catering and accessible power outlets. Indeed the choice of food is more than summary at the only restaurant in place. Only bread-based food and very rare, more than mediocre salads. Plots with sockets on the boarding floor are extremely rare and many people jostle to get there. The beverage dispensing machines can be used with a credit card, but do not dispense card tickets, which does not allow for an expense report. Very detrimental to business travelers like me. Parce que je suis arrivée en train j'ai passé un long moment à l'aéroport avant de prendre l'avion. J'ai apprécié de pouvoir attendre en travaillant sur la plateforme au premier étage. C'est calme, des prises le long du mur. Par contre l'aménagement est plus que sommaire, et cela mériterait de paysager ce lieu et le rendre plus confortable et avec plus de prises associées aux tables. Il n'est pas du tout joli à voir. . Tout est bien signalé pour accéder aux portes d'embarquement, toilettes, comptoirs d'enregistrement. De vraies amélioration à faire après la sécurité pour la restauration et les prises de courants accessibles. En effet le choix de nourriture est plus que sommaire au seul restaurant en place. Que de la nourriture à base de pain et de très rares salades plus que médiocres. Les plots avec prises à l'étage d'embarquement sont ultra rares et bcp de monde se bouscule pour y accéder. Les machines de distributions de boissons peuvent être utilisées avec carte de crédit, mais ne distribuent pas de tickets de carte ce qui ne permet pas de faire une note de frais. Très préjudiciable pour les voyageurs business comme moi.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"waited outside in freezing December"

(Germany)

Trip Verified | Arrived to airport before 4 am, as it is said on their website it is open from 4am. So waited outside in freezing December for more then one hour. This information must be crystal clear, changed on the website or they should really open the airport terminal at 4 am.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"rude, incompetent, bad"

(Belgium)

Verified Review | I travel a lot. So I can benchmark. Our flight of 1155h to Brussels got cancelled. Communication of the staff at airport: almost nothing. When asked questions: they answered in a very impolite way. We had to queue for 45min to get rebooked; at the desk: 1 person had to handle 22 people. Two of her colleagues were laughing in the office behind, not helping at all. Restaurant Le Zinc next to the counter: absolute terrible experience. Rude, incompetent, bad. They did not accept the vouchers given by the airline for compensation. New flight at 1510h to Brussels. Delayed again. Staff: rude and impolite. Not even an apology. Level of English: to cry. Conclusion: one of the worst experiences ever in an airport. You should be ashamed!
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"much passenger confusion"

(Netherlands)

Verified Review | Strasbourg airport is a nice enough regional airport, but I do not recommend it for transit passengers for the following reason: It is not designed to deal with them, despite many regional flights using it as a changeover location. You have to pass customs and security when arriving, then go straight back through at the departures end of the airport. With a typical transit flight having 30 minutes between your arrival, and your next flight departing (so your connecting flight is officially already boarding the moment you land) this can be a challenge. Thankfully, the security check to get to the gates is quick and efficient. I made my connection, though I wonder if I would have if my connecting flight hadn't been delayed. I was surprised that on my return flight to Amsterdam, I was required to pass customs, even though France and The Netherlands are both Schengen countries. Access to the gate was blocked until someone came to man the border control area, 15 minutes after passengers were asked to proceed to the gate. No staff had any idea why, so there was much passenger confusion.
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

Strasbourg Airport customer review

(France)

Strasbourg is a nice and convenient regional airport. Baggage claim is quick. The information desk is friendly and helpful. A covered walkway links the terminal to the train station. Travel to downtown Strasbourg costs €220 one-way and takes 10 mins - while trains run frequently weekdays service is much more reduced during the weekend (only one or two trains per hour). Beware that the ticket machines accept coins or French credit cards only and that the airport station is called "Entzheim Aeroport" and not Strasbourg Aeroport! Upon departure check-in and security screening are hassle-free. For a longer wait there is a so-called relaxation area on the 1st floor above the information booth - few people know about it although the area has comfortable seats working tables and power sockets! On the downside there is no airconditioning there so that the area can be quite warm.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no