Stockholm Arlanda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 171 reviews
3/10
No Skytrax Rating
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8/10

"mostly clean and easy managed"

(Sweden)

Verified Review | This airport is quite easy to navigate in. The only hiccup so far is to find the lounges if someone is new for that. Also, it can be hard to find the gates from which airport buses transport passengers to the aircraft. Otherwise, the airport is mostly clean and easy managed. The staff are easy to deal with and I have so far not encountered any issue with them. Mostly, if such occur as I have seen, the main issue is probably between persons rather than professional. I have myself never had any issues with any of the staff, rather opposite (positive). Sometimes, it can be a bit messy in the restrooms, but that is usually due to some not so clean visitors. Overall, a good airport which is conveniant and hasslefree. It can be quite crowded sometimes.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"utter chaos and disorganization"

(Sweden)

Saturday 6 August, utter chaos and disorganization. It was sad to arrive at an airport that functions as badly as Arlanda now does. Baggage everywhere, broken coveyor belts, signs posting wrong arrival information, dirty toilets and inordinate amounts of paper garbage on the floor. Worst of all, staff seemed to have given up. Until this airport gets it act together I would recommend to stay away if possible.
Experience At AirportArrival Only
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"waiting times were not bad"

(Czech Republic)

Stockholm Arlanda is a nice and clean airport. The waiting times were not bad, the food within the same price range as you'd pay in Stockholm. The only annoying thing is getting out of the airport without getting ripped off (Sweden is simply expensive so you try to save money) - why do you have to take a bus to then switch on the same train which stops at the airport directly? Why do you have to pay extra to get directly on the same train?
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"no capacity to handle the problems"

(South Korea)

The airport had no capacity to handle the problems nor digest the large number of travelers. When my CSA flight to Prague was delayed, the person at the check in counter kept saying me to call the CSA call center and showed no passion to help me. As a traveler and stranger at the airport, I asked him to provide me with actual guidance to get the another flight, but he was fixating on that he is not in charge and know nothing about it. Even the information desk told me that the person at the counter should help me in solving the problem. Even worse, the airport did not notify the delay of the flight. I kept looking at the boards but there was no information that the flight was delayed, they were showing that the flight to Prague was on schedule. No one at the airport helped me.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"staff are generally quite unfriendly"

(United Kingdom)

Stockholm Arlanda itself is very easy to get to, but the staff are generally quite unfriendly, and the prices in the cafes are worse even than London airports with the average sandwich and drink costing 150SEK or £14. In London airports this is almost half the price, for generally better quality food and better choices. Makes you wonder where the money is going.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"staff not so friendly"

(Sweden)

Went to Stockholm Arlanda on my way to Doha airport. Parked my car at Skycity garage, which was easy to find, but not easy to exit since they wanted to charge me 650 euros to exit even though my parking was prepaid. The grumpiest telephone operator helped me, so it was sorted out okay so far. I departed from terminal 5, which was quite clean but felt almost as small as a municipal airport. Queuing time was not so long today, even though it was around 8 o'clock in the morning on a weekday. Shopping was OK, but I felt that there could've been more shops to choose from. Pricing is very very high, both when it comes to the taxfree shopping and the food (one sandwich for around 100 SEK/10 euros, and perfumes were just as expensive as in Stockholm city with tax). The staff were not so friendly. Boarding took time and the boarding staff were ignorant, couldn't even say Hi or anything, even though we were the first ones to board. Overall, it's an okay airport, but it has a lot of potential to be much better.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"good connections to Stockholm"

(Sweden)

Stockholm Arlanda is a nice airport but it could use more information for tourist attractions in Sweden. Would benefit from more restaurants and cheaper parking but good connections with buses and a train to Stockholm and other cities nearby.
Experience At AirportArrival Only
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"clean airport with helpful staff"

(Sweden)

Arlanda airport, not too big, not too small. It is a clean airport with helpful staff, many operating airlines, good terminal connection as well as a large amount of restaurants. Sky city - terminal 5 Sky city is the "main area" where the most restaurants and shops. The train to Stockholm can be found in sky city aswell. It is the most popular area since its great view over the "V-rotate" position on the main runway aswell as the biggest terminal, terminal 5 is located next to it.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"easy to navigate"

(Sweden)

Excellent airport. Great connections to ground transportation with multiple choices (bus transfers, railway station right under the airport, express train to the city etc). Easy to navigate in the terminal and everything is accessible for the handicapped. Free and unlimited Wifi. Many food choices and a good selection of airport hotels with reasonable prices. However, parking at the airport is very expensive.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"nice, modern and clean"

(Norway)

Really nice, modern and clean airport. Easy to find your way around. There were plenty of shops and duty free. Plenty of sitting areas/cafes. Train station is right under the airport. Lots of helpful people around. All in all I think it's one of the best airports I've been to.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes