Stockholm Arlanda Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 116 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"Shambolic airport"

(Sweden)

Not Verified | Shambolic airport. Staff numbers have not been reintroduced properly since lifting of CV19 restrictions and as a result there are major delays being encountered all the way from checking in to going through security to boarding the plane. Total mess and frustrating given all passengers abided by all the means necessary to have a punctual flight. Now currently sitting on a plane which has been grounded for no other reason other than the control tower mixing up the slots and unable to manage airspace. Waiting over 90mins with little to no update from the airport authorities. Conclusion: it’s unreliable and not worthy of a Western European standard.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is an absolute disgrace"

(United Kingdom)

Trip Verified | This airport is an absolute disgrace. Passport queues were unbelievable - well over an hour, and no way of getting through quicker (I was travelling with 3 children under 5 years old - it was unbearable). The Swedavia staff were incredibly rude, the border control staff i.e. police were even ruder. The whole airport is terribly organised, and in general the experience was shocking. I travel quite a lot to Arlanda and it is always terrible. This airport is an embarrassment to Stockholm (in particular terminal 5).
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disorganized, rude security employees"

(Sweden)

Trip Verified | Complete chaos in Terminal 5. Even with business class ticket and Fast Track security level, lines were long, disorganized, rude security employees. The airport was dirty, and lacked any sense of order.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport I ever used"

(United Kingdom)

Not Verified | Arlanda most be the worst airport I ever used. It’s embarrassing being Swedish. Is this what our visiting tourist have to experience. They have lost all control, no management. It was a horrible experience. Never again
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Avoid at all costs"

(United States)

Not Verified | Horrible. Avoid at all costs. This seems to be the Sweden's first experiment at running an airport, and it seems that the management team is utterly devoid of any competence. If you value your sanity and your time I would probably avoid this airport or even flying internationally into Sweden for a while.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the most disgusting airport I have visited"

(Sweden)

Trip Verified | This is the most disgusting airport I have visited and a shame for our beautiful capital. The lines are endless, for check in, security, lounges, for the poor and expensive restaurants and cafés. I wish I could use another airport but it’s impossible. Avoid if you can!
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Probably worst airport in Europe"

(Norway)

Not Verified | Probably worst airport in Europe. 1/5 control tracks were open, meanwhile 4 workers were standing, talking and looking around instead doing their job. Nobody seemed to care about a kilometer long queue of tired people. No information, bad navigation, and almost all the toilets were clogged. Felt like I'm travelling back in 2007. Arlanda, take a look at airport in Oslo for example, you have a lot to learn.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"became a nightmare for passengers"

(Sweden)

Trip Verified | Arlanda airport has became a nightmare for passengers. Checking lines take ages & the administrators at the airport show no interest in speeding up the process. Arlanda should be ranked as one of the worst airports in the world. Sweden should be ashamed of itself. Sweden should start addressing the shortages in its main international airport.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have passed through recently"

(United Kingdom)

Not Verified | This has got to be the worst airport I have passed through recently. This is all the more surprising given that Sweden is a modern and progressive country. The wayfinding is confusing, the technology like announcement and information boards don’t work, the premium lounges look like the aftermath of world war 3. It’s a real challenge to find a peaceful and quiet to sit and work before your flight. Arlanda - please get your act together - you are a very poor introduction to your wonderful country.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a terribly badly managed airport"

(Sweden)

Not Verified | This is a terribly badly managed airport. Extreme waiting time to security check (1-2 hours). No pick-up / drop off zone for cars outside. Difficult to find the different car parks, signs are not adequate. The bus from the car park and car rental stops 1 kilometer from the terminal building. And finally, it oftentimes takes very long to get baggage delivered. Bottom ranked in Europe and actually an embarrassment for Sweden.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no