Stockholm Arlanda Airport

✅ Trip Verified | Absolutely awful. No signage. Contradictory instructions from the staff. They took my liquids at a transit security desk. We were then taken to terminal 2 and ended up in an area with no restaurants. Chocolate and crisps and fizzy drinks in a vending machine. Really appalling service. Unacceptable.

Absolutely awful. No signage. Contradictory information from staff. A transfer bus to terminal 2 that took us to an enclosed area with only chocolate, fizzy drinks and coffee in a vending machine. No restaurants. Unacceptable.

✅ Trip Verified | Worst arrival for a UK flight. Took 50 min to go through the passport control as they only had two border checks open. As soon as the EU passengers passed, they just closed the other booth. The whole plane had to wait for ridiculous delays with checks. Easier to get into Hades.

✅ Trip Verified | Expensive transfers to airport. The airport itself has decent facilities plenty of toilets, seats and wifi is adequate. Security wait times have improved from disaster of 2022. Be prepared to wait in long lines on arrival at immigration. There are no e-gates and seems short staffed especially at night. Overall the airport is OK but has areas of improvement

✅ Trip Verified | This is the worst airport I have ever had to use and sadly I have four more trips that I have to take from this one. The staff are extremely unfriendly and rude, especially at the security. Threw away half of my staff because I could not fit them in the plastic bag they provided. When I told them that all of my liquids don't amount up even close to 1 litre, which is the highest you can take, they replied "We have rules here". And don't even get me started on the delays, the walking up the stairs with a heavy carry on because there's no elevators or escalators around. And finally getting there, there's not even anyone at the border control to let you through, out to your gate. You get wifi for just an hour? Then you have to buy it if you want to continue using.

Not Verified | Airport signs are easy to navigate and airport is very clean with plenty of choice for food and duty free. That is unfortunately where the positives end. I travel fairly frequently, and the staff at both security and passport control are the rudest I have encountered at any airport. If I could give zero stars I would. Do better.

Not Verified | This airport has a modern, Scandinavian, look and feel. However, as an "international" airport they should do much better. Some observations: - signage to the SAS service desk us non-existent - food and beverage services have descriptions and signage mainly in Swedish - hard for a non-Swedish speaker - public areas (floors, chairs) and food tables/areas are outright dirty - employees are not very friendly

Not Verified | The staff were extremely unfriendly and unhelpful, specially at the security control. I travelled with three friends, and two of us had to throw away half of our ‘liquids’ (including our makeup) because they had to fit inside of a minuscule plastic bag. However, our other friend could pass through the security control with liquids over 100ML. All I can say is: ridiculous, unprofessional, absurd, irrational and outrageous.

✅ Trip Verified | Shocking airport. By far the worst in Europe. Unprofessional personnel (specially border control) with insane waiting times. We travelled from LHR to ARN for a long weekend. On arrival border control took over 2hrs - only BA plane that arrived at Terminal 2. With only 2x border officers and everyone was made to wait into a very narrow corridor straight out the plane. Regardless of children, older persons - there was no one for assistance. Toilets could only be reached once you got to the border control cabins. Someone in transit at this airport will have no chance for reaching their next flight. Border control asking absolutely non sense questions just adding to the waiting time unnecessary. On departure day we arrived at ARN on time. Drop off even if advertised as open on the screens - no one at the desks. 1hr and 10 mins before initially one gentleman (all check in staff is Menzies) made a start with the check in , the 2x ladies joined him about 10mins late (both appeared unhappy having to drop off their coffee cups and having to start the check in). The check in process was very slow. Security was relatively fast. Upon passing security we had to head to gate 86, where no one was present at the border control cabins. One airport staff providing assistance to a wheelchair passenger had to call her supervisor to find out what’s going on. After 10mins and already a queue formed, two border control agents showed up explaining technical issues were to blame for the their delay. However shortly after one made it out of nowhere with two coffees that he handed to the border agents and after sorting how many sugars each will take they started the checks with the so called technical issues long forgotten. At gates 86 & 87 no shopping or eating facilities excepting one dispensing machine. In conclusion this airport needs a proper review of their procedures and personnel. Both slow and unpleasant. Never again will use this airport.

Not Verified | We unfortunately have to fly into this airport regularly and it is easily the worst airport in Europe. Today we queued for over an hour to get through passport control. No explanation, rude staff and no effort to open any more kiosks. We also came in December and the delays at passport control meant we missed our train. The staff at passport control are so rude they made you feel so unwelcome. I really don't understand it