| If I could give this airport zero stars, I would. The worst airport I have ever been to in my entire life. Our flight was delayed twice just like other airlines as well because for some odd reason the customs line was backed all the way out of the airport past Spirit’s outside check in. It was horrendous. The delayed flight didn’t really bother me because everyone was in the same boat. We arrived 3 hours and 20 minutes early and we literally needed all of that time. They said they were going to hold flights, but so many people missed their flights because of the ridiculous line. They made the process so confusing. If they had signs and warm and welcoming people in the front, it’ll be smooth-going. You’re literally scared to ask a question because they might bite your head off. It’s like, they have an attitude and make you feel dumb as if we are supposed to already know. People are asking questions because we’re all confused. Between customs and TSA, those were the rudest people I have ever met in my life. They were so mean and nasty to people. I felt so bad for the people they ridiculed and embarrassed in front of everyone. We met a guy in line that went through the 2 hour line before us, he went outside to get fresh air because it was so hot in the airport, and guess what? They literally made him go through the entire 2+ hour process all over again. Wow! I would’ve cried. When you’re coming into the island, it’s all welcoming and they have music playing, but when you’re leaving, it’s like the slums and feels so gloomy, dark, and depressing. The airport is already undeveloped, hot, and outdated, but can you imagine spending all this money during your vacation on this expensive island then, get treated like crap when we’re leaving? That was absolutely heartbreaking. I didn’t expect top notch service because a vast majority of people we met were not very nice outside of the airport, just on the island itself, but overall, I’ve never been so ready to get on a plane in my life. I will not recommend this vacation spot to anyone honestly. I’m glad I went and saw the beauty of the island especially the beaches, but the treatment these people give you, is just horrible. It makes you not want to visit there. Unfortunately, the mean people outweigh the nice ones. I’m good. I’m glad I went, but never again.