St Petersburg Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 44 reviews
3/10
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St Petersburg Airport customer review

Arrived to and departed from Pulkovo 1 on domestic flight. The facility is old shabby and very disorganised. It especially concerns to security staff and procedures. Non-working sliding doors lots of steps up and down on the way of people with luggage no understandable signage no escalators outdated fleet of buses no airbridges dark and tiny departure lounges... My bag arrived damaged. Lost and found desk gave no explanation on how to claim for compensation just asked me to wait for about 30 minutes because they had "shift handover" then they told me that I shouldn't fly to Russia with expensive bags. On departures you can only find a tiny bar airside with lots of vodka but with no apple juice. Two coffee machines were also working. Very poor building condition very poor management very shabby facility from old soviet era. This is the only big airport in the city so you have no choice but to use it.
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St Petersburg Airport customer review

As i travelled on regular base nearly 30 years to Russia i see the development of "Pulkovo Airport" very positive. Dont worry if you see long lines in front of the passport control: when you'll ready there it takes only a few steps behind them to get your baggage from the belts take just the green way out and you will be in Russia and in a Brandnew Receiving Hall. Small ist beautyfull in the way that it is a airport of very short distances.
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St Petersburg Airport customer review

The international departures hall in use at Pulkovo-2 before 2003 was smaller and more cramped than desirable for one of Russia's most-visited cities but operations were still efficient despite the lack of space. In 2003 a brand-new departures hall was built for the airport which is stunningly beautiful clean and efficient. Security is done before checking-in and passport control but all desks (even passport control!) were quick and easy to get through. Ample space for everything and beautiful construction inside. The arrivals hall is well laid-out and easy to follow even for travellers worn out from their journey - it's impossible to make a wrong turn even on your first visit. (Of course those who don't understand Russian may have more of a disadvantage.) Passport control can be long but manageable because at least the line keeps moving. Luggage pick-up is immediately beyond passport control and from there it's a short journey to the exit hall which is smaller than it should be but still fulfils its purpose. There are three entrances at Pulkovo-2. On the far left is the arrivals hall where you wait for the passengers. In the center is the entrance to the old departures hall and on the right is the direct entrance to the brand-new departures hall. The only major complaint I have is the road to the airport itself - once you turn off from the main prospect it is only a two-lane country road that desperately needs to be expanded to deal with all the traffic that uses it. Also micro-bus drivers will stop only at Pulkovo-2 if specifically asked; otherwise they will simply drive only to the domestic-flights Pulkovo-1 terminal instead.
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St Petersburg Airport customer review

St Petersburg airport is quite unlike any other airport I have used. The unfamiliarity is intimidating but in fact it is well organised once you get used to the system. The system is back to front: the key lesson is that you cannot do anything until your flight is called. You pass through passport screening and security checks before being allowed into the departures hall and then go direct to the check-in desks where you will be processed immediately. There are only 6/8 desks which means a queue - but you don't have to walk far and the queues are always moving. Russian border controls have a bad reputation so the feeling of disorientation adds to a feeling of nervousness. Add to that the characteristically brusque and sullen staff and it all feels quite intimidating. But don't panic. It's actually very well planned and efficient: just unlike anything you've done before.
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