St Petersburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 44 reviews
3/10
No Skytrax Rating
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3/10

"Departure gates are old and lack space"

(France)

Trip Verified | In need of an upgrade. The main check-in hall is wide. In and out traffic are separated. Queues, at customs or security are rather quickly passed through. Departure gates are old and lack space. I counted only 3 seats with access to a power plug on the main floor, which consist in about 10 gates! Only good food is the Teremok just outside of the arrival building, you can find western junk food inside but not russian fast food. Toilets were not clean according to standards. Access to the airport would clearly benefit from a connection to the metro. WiFi says it's connected but it's not. After trying 3 times internet finally works!
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
1/10

"Absolute terrible experience"

(Netherlands)

Not Verified | Absolute terrible experience with this airport, it takes ages to get through customs. We have been in a queue of 1.5 hrs in order to transfer to the next flight. It took 2 hrs to check the passports of 50 people, they did not check the luggage. All in all a massive let down when you arrive at 4am and you have to stand for 2 hrs just to get in.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"plenty of shops and places to eat"

(United States)

Trip Verified | A quick efficient security check just inside the door; then you're in a big lobby and go to a check-in counter (which you must do, at any rate for a flight out of Russia, even if you printed a boarding pass on-line [so don't bother]). There are plenty of shops and places to eat both before and after formal passport control and formal security (each of which involved less than 15 minutes queuing). Quintessentially Russian, the passport officer never smiled, but he was efficient and in no way discourteous. Restrooms are clean and well-maintained. I awaited boarding in a nice lounge (but almost all the newspapers to read are in Russian, which I can't read). Ample seating area at gate. My flight to Paris had boarding via a jetway.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"the airport still has long way to go"

(United Kingdom)

Trip Verified | Pulkovo new terminal is reasonably good and modern. Easy to navigate both on arrival and departure. Visa checks are very complex in Russia and Pulkovo stands up to the job with lots of passport check desks, queue cleared in less than 5 mins both ways. Departures hall has restaurants, cafes, shops, signage is good. However, the airport still has long way to go. There are very few air bridges - majority of planes sit on the tarmac and require shuttle bus to the terminal. Connections to the city centre belong to previous decade - you have to take bus that takes you to the metro, then ride the metro for several stops. Ending up having to take a taxi, which has some risks in Russia if you aren't familiar.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"one of the worst airports"

(Turkey)

Trip Verified | Pulkovo airport is one of the worst airports I have ever been to. First of all, there are no self kiosks anywhere, so even if you don’t have luggage you have to wait for the check in counters and they only open two hours before the flight. (International flight). We had to wait on our feet for a long time and its exhausting. The personnel in general were not friendy or helpful, they like to ignore you a lot. They are uneducated and very rude. Almost no one knows English and they don’t care about this. They act as if everyone should know Russian. Police at the passport checks don’t even understand basic words like yes and no. They can’t commumicate with you. An airport and personnel like this doesn’t suit such a beautiful place like St Petersburg. It feels like a local airport. One suspects how this airport could be an international airport that is hosting the world cup this year. It would be an ok local airport but it doesn’t deserve to be called an “International airport”.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"still has a long way to go"

(Canada)

Unverified | I haven't been to this airport in years and I must say it has changed a lot for the better but still has a long way to go. The arrival zone is small and grey with a few rows of very old and dirty seating. The only colourful spot was a red warning sign right in the middle about taxi fraudsters. The washrooms have probably seen better days and could use some maintenance. We waited quite a bit for our luggage, but after that everything was pretty quick, no big lineups at the passport checks and we were out in no time. The best part of this airport is its exterior, looks nice and modern. The departure zone was a bit strange. You can get a luggage cart at the airport entrance but you won't get far with it. They run the luggage through the scanners right at the entrance, even before the registration desks, and you can't get the carts past the scanners, so after the bags are scanned you're stuck without a cart and have to carry your bags to the airline counter. There are self check-in kiosks but only the third one I tried actually worked, the passport scanner still didn't work and I had to type all the information myself but at least it printed the boarding passes for me. But even with the boarding passes you still have to stand in the airline registration line where they check in the bags, take the boarding pass you just printed away and give you a different one. Staff at the check-in counter were very nice and helpful. There were a couple of cafes and a restaurant but the service at the restaurant was very slow. Security and passport checks were a bit slow but not too bad, no super big lineups there. There was some shopping in the duty-free zone. The duty-free zone was actually not too bad, albeit relatively small. The flight left on time.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"inadequate in facilities"

(China)

International arrivals at St Petersburg airport are at the newer terminal which is spacious but simply decorated, probably below the standard of a modern airport, but international flights are not too frequent and it is never congested. On your first arrival you may feel uneasy, but it is smooth if you know your way. To book a taxi, it is good to book inside with taxi stands which charges a reasonable standard fare of under 1000 ruples to town, and if you do not have the currency you may even charge your fare on a credit card. The train is not recommended as it terminates far from town. To go to the airport, book a taxi but specify the use of a metered city taxi, or you pay double (if not specified, hotels will book you a non-metered taxi and if so agree on a fare first). The airport is inadequate in facilities such as shopping and food outlets but is not bad.
Experience At AirportArrival and Departure
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"beware of taxi scams"

(Australia)

Beware of taxi scams. There is an official taxi desk on coming through customs which will give you the taxi number plate, colour and make of car, name of driver and price of trip. On exiting, a man looked at my paperwork for the car and claimed it was his car. By the time my suitcases were loaded in his car, it was too late to back out (I hadn't checked the number plate). I was then taken to my destination and charged five times the quoted price according to a 'taxi meter' on his mobile phone. I refused to pay and photographed the number plate - he stopped me from photographing him. Will notify the police although suspect they won't be interested.
Experience At AirportArrival Only
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
9/10

St Petersburg Airport customer review

(Russian Federation)

From the city to the airport in 20 minutes. The new terminal is fine. Beautiful geometric lines used in the design. Check-in for flight did not take too long. The old building renovated and converted into a zone of local flights. There are many shops and cafes. There was a small queue of pre-control before departure.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
na

St Petersburg Airport customer review

(United States)

This is ridiculous. 1st time trying out Allegiant Air at St Pete (PIE) airport and I would never recommend it! This is the first and last time I will be here. The air conditioning doesn't accommodate the number of people you check in and wait standing in line with no AC no seating (except wheelchairs which I'm sure they charge extra for). Supposed to board at 6am still standing in line with no AC at 6am. So many people that the door outside remains open so more hot air pours in. I'll take Tampa Intl from now on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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