Split Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 59 reviews
3/10
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1/10

"Sort yourselves out!"

(United Kingdom)

Not Verified | They appear to have spent a good few million quid extending the airport. However they seem to have forgotten to put any additional coffee shops / restaurants into it. I am currently stood in a queue of about 100 people waiting to buy a coffee. This reflects extremely badly on the planning abilities (you can tell I haven't had my coffee yet.) I do note, however, that they have allocated several hundred square metres of floor space to swanky new duty free concessions - which are closed! (It's 9.05am on a weekday.) Sort yourselves out! The security people need to improve their manners.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Split airport is like a survival school"

(Croatia)

Trip Verified | Split airport is like a survival school. Passengers after check-in were forced to wait half an hour on the mainboard of the airport in full sun. After numerous interventions, we were allowed to enter the plane where the next half hour will take before take-off. The main hall also very crowded, not enough seats and space, it shouldn't be like that.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"organisation was utterly appalling"

(United Kingdom)

Not Verified | Terrible. Worst airport I have been to in my whole life. Absolute sauna, no air con. Nowhere to sit. Had to queue hours just to get something to eat. It’s clearly not fit for purpose and needs a major revamp. The organisation was utterly appalling.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport I’ve ever flown out of"

(Ireland)

Not Verified | This is the worst airport I’ve ever flown out of. It’s 30+ degrees outside and the air con is broken in the airport. The queues to check in are long and disorganized. There’s one place to get water and the queue is ridiculous. I don’t know how more people don’t fall ill from the heat in this airport. It is tiny for the amount of people and the theme is chaos.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"Nightmare from beginning to end"

(United Kingdom)

Not Verified | Nightmare from beginning to end. No seats at departures, hundreds of people sitting on the floor. Queueing on the tarmac in the hot sun for half hour before another 30 mins to clear passport control. Been to much better third world airports.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Queues everywhere"

(Finland)

Not Verified | Awful, just awful. Cramped, hot and unorganized. The staff are rude and unfriendly. Departures lounge is small and unpractical. Queues everywhere.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"serious over crowding"

(United Kingdom)

Not Verified | A third world airport. Be prepared Western travelers for serious over crowding, no lounges, no restaurants just 2 kiosks with waits up to 3 hours for water. No signs at the airport for car hire. It’s simply the worst airport in modern times for the size of city. Truly embarrassing for Croatia and the world!
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Nowhere to sit"

(Australia)

Trip Verified | This airport is very overcrowded but they are doing much needed extension. The check-in was ok and went pretty quickly. I would recommend eating before you go through immigration in the main restaurant upstairs. Very chaotic and overcrowded when airside. Thank goodness we didnt have to wait long. Nowhere to sit and very limited eating options. Massive tourism and infrastructure cannot cope.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"a very upsetting experience"

(Ireland)

Trip Verified | My family and I had a very upsetting experience in Split airport yesterday. When we arrived to the airport for our flight home to Dublin we realised that our Mothers handbag was not in the boot of the taxi with the other bags which meant it was back at Split port as she had it just before getting into the taxi. We immediately went to both the information desk and the general check in operators. The information desk lady tried to call the port to see if it was handed in but could not get through so she rang the police at the airport who came out and advised my mother could not travel without a passport and the best thing to do is go back and look for it as we had 3 hours before the flight. The policeman advised if we did not find it to come back and we could do a report for a lost passport and my mother would then need to go to the embassy in Zagreb in order to return home which would take a few days. We were all distraught as we had very little money left between us as we were going home. The very un- emphatic lady at the check in desk advised my mam would not be able to travel without a passport so my sister and mother went back to the port to look for the bag which had her purse/mobile phone/passport and medication in it and I stayed in the airport with my partner trying to organise money and ways to get my mother home. We contacted the Irish embassy and a nice man got another lady in touch with us to advise that Aer Lingus will accept a document stating that the passport was lost so my mam could come home. I went back to the check in desk and the lady was so unhelpful and said she would look into it but that we couldn’t be sure the passport was lost. I advised my sister and mother had been gone for 1.5 hours so it was most likely they did not find it. My mam returned then and we were at the desk and the check in lady said the police man in the airport said he could no longer take the report for the lost passport as it would need to be reported to police at the port and the lady at the check in desk said it was too late to contact Aer Lingus now anyway after we lost an hour and a half of time upon their instruction. So now my mother is stranded in Croatia alone as we had to give her all the money we all had left and there wasn’t enough money for 2 people to stay and for 2 more flights home. In hindsight we should have contacted Aer Lingus for advise but usually people in airports are very helpful and give excellent advice but this was not the case in this airport. I know there is no Aer Lingus desk in Split airport but I think some training for all staff in what to do in those kinds of situations would be incredibly beneficial as the treatment of our situation there was a disgrace and it is essentially the advice of the team in Split airport that has stranded my mother in Croatia alone with no phone, support and very little money as well as now having to pay for another flight. This had been my third visit to Croatia which is why we brought our family on holiday here as we enjoy the country so much and the people but this experience has been very upsetting for all involved and I sincerely hope no-one should have to experience such a horrific end to their holiday again.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"woefully inadequate"

(Australia)

Not Verified | The worst airport in the world. Dangerously overcrowded, woefully inadequate and simply unable to cater for the huge tourist numbers, hot, inefficient from check in onwards, impossible for those with young children or with disabilities. Avoid if possible. A disappointing end to an otherwise great holiday.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
no
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