Split Airport

Not Verified | Worst Airport food and coffee i have ever experienced at the café top of the escalators. Nice new building and fast and efficient check in. Just woeful coffee

✅ Trip Verified | Miserable staff, making us walk around twice just because we took a shortcut where there was no queue. This bully ruined our last day in Croatia and we like to spend money and travel the world. We will not be returning to Croatia. That person should be sacked for being sad and miserable, making people do things just because he is a queue staff, he should go to school and get better job if he doesn’t like this! We will spend our money in a different country next time.

✅ Trip Verified | The rudest customer service ever. They all look miserable and take it out on passengers, maybe if they crack a smile once in a blue moon. If they’re miserable at their jobs maybe they should just leave. What a sad way to end a nice holiday with your miserable sad staff.

Not Verified | Really disappointed with Split airport. Firstly there were no trays to pass our items through security. All the trays were stacked up on the other side and the attendant didn’t think to send any back causing unnecessary waits. Then the concession stand charged us €50 for 2 burgers, 3 fries and 4 soft drinks. They then charged us €1 each per sachet of condiment. That’s right. €1 euro for ketchup. What a rip off. Unfortunately, Croatia has become a bit “money grabbing” recently and this attitude will not be tolerated long by savvy travellers.

Not Verified | Misleading and subpar. My luggage got lost and at the counter where I reported it they told me that the luggage should arrive the day after. They gave me a receipt with their contact phone number and a website address to check on the status. What do you know - it's been 48 hours after arrival already, no sign of luggage, the website address printed on the receipt doesn't exist, and nobody is answering the phone. Terrible service, especially knowing that the local economy and people's livelihoods rely on tourism.

Not Verified | Plainly disability access does not apply to those in the EU. Paid a premium for business only to find the only access to the business lounge is two flights of stairs. The lounge itself is spacious as it offers little. Food is available by going back down the stairs to the main terminal. Or you can have a prepackaged croissant. Staff are between invisible and totally disinterested.

✅ Trip Verified | The Croatian people are wonderful until you arrive or depart from Split airport. Check-in are rude as are the servers upstairs in the café restaurant. I was last here in 2019 and it has not improved. There is no comfortable seating areas to relax and the so called premium lounge is a far cry from premium .Even before I got to the terminal I returned my car to Goldcar which is 300 metres from the terminal. I asked for someone to drive me to terminal, I’m 73 with arthritis and the temperature was 36 degrees. Very unhelpful. I was forced to walk by the terminal, I felt physically sick. The terminal is a huge empty space, very little facilities. So I decided to go to café upstairs, small tables and very uncomfortable chairs. The food was limited and not at all good. Rolls in Tuna. Ham and cheese and breaded chicken. The servers were abrupt and lacking any kind of customer service. Overall a terrible experience. Split airport needs some class. Whoever the managers are there they need to get their act together.

Not Verified | No water fountain after security. €3.50 for a bottle of water. €17.50 for my family of five. We really liked Croatia but there are so many times I feel we have been ripped off on this holiday. Oh yes and the airport staff are rude. Also the bag drop is poorly organised. With the space, staff and machines they have other airports process 10 times as many people in a 10th of the time. The airport building is amazing looking btw.

✅ Trip Verified | What a great experience visiting Split and I fell in love with Croatia - so sad when we got to the airport to discover all the charger ports to charge a phone simply does not work - not the plugs clearly made available nor the usb ports. Well bad luck I thought - though strange so many are out of action. Went on to look for a water fountain - none found - ok - ill buy a bottle of water (sad it will create plastic waste - hey ho) one place only selling water with a massively long queue - Hang on Ill ask 2 nice friendly looking ladies clearly airport staff …”excuse me I asked - is there perhaps a water fountain?” No came the answer … “you can drink water from the taps in the toilets - its drinkable” - clearly she found that very amusing as she laughed to her colleague and walked off. I then asked another airport staff member and he told me the same - I then asked if they do not find many people ask him for a water fountain - yes he said but our managers know this and they said that they will not allow water fountains. So sad how much waste water bottles are created and so sad that a great time in Split is now tarnished by a silly water fountain - but more so some of the rude staff at the airport - my advice - Split airport management - your culture of your company stink - look in the mirror to what cause this!

✅ Trip Verified | Absolutely the rudest airport staff I ever came across in my travel experience. I was catching a flight from Split to London Luton on 24th of October at 22.25. When I approached the check-in desk the lady was talking and laughing on the phone with her friend for at least few minutes while I was just standing there and waiting for her finish. After she finally was done, she told me that my flight is full and that she will need to take my bag. I had a speedy boarding ticket with EasyJet and a large cabin bag to take on the flight for which I payed £40 pounds. Anyways, I gave away my bag, and after boarding the flight I saw that it is actually half empty! I approached EasyJet flight attendant and told her my situation, she was in shock and said that they had no right to take my bag even if the flight would be full because I am in S1 category and that I will be getting a full refund for that. On top of that my bag arrived in horrible condition, it is quite pricey and now EasyJet will have to provide me with compensation for mistakes of Split Airport staff. I had such a wonderful time in Split and it is very unfortunate that my holiday ended with such bad experience.