✅ Trip Verified
| I wrote the email below to four departments at Split Airport. I have had no response from them. This email describes my experience at their new airport in Split. You can overlook the lack of restaurants, cafe etc as these things take time to establish, however you cannot overlook poor service at Check in. I am writing to bring your attention to some serious problems you have on your check in counter at Split airport. On the 22 July my family and I arrived to check in for our flight with Emirates to Perth, Australia. All our flights were purchased on one ticket. Split - Zurich - Dubai - Perth. Your check in consultant would not check us in through to Perth. She would not give us boarding passes for our onward journey from Zurich to Perth nor would she arrange for our baggage to be transferred to the next flight. We had a 1 hour transit. Her incompetence resulted in us having to collect luggage and recheck and therefore missing our onward flight. As explained to her we had a one hour transit with confirmation on our tickets that baggage would be checked through to Perth. This consultant made no effort to check this with the airlines or anyone else but simply informed us she could do nothing. As I was not happy with this situation I then proceeded to wait in another check in line to see if someone else could help. After waiting another twenty minutes in line I was told by another consultant that “yes this check in is incorrect but nothing can be done now, its too late! If your wish to have a good reputation at your new airport staff need to know their jobs. This error which meant nothing to your consultant caused us much anguish, adding on 12 hours more of flight time on an already long journey plus many hours of delay at airports until we arrived back in Perth, Australia three days later. We travel every year to Croatia and I am very disappointed that at the end of our holiday we were faced with such poor service.