Split Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
3/10
No Skytrax Rating
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1/10

"miserable sad staff"

(United Kingdom)

Trip Verified | The rudest customer service ever. They all look miserable and take it out on passengers, maybe if they crack a smile once in a blue moon. If they’re miserable at their jobs maybe they should just leave. What a sad way to end a nice holiday with your miserable sad staff.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Really disappointed"

(United Kingdom)

Not Verified | Really disappointed with Split airport. Firstly there were no trays to pass our items through security. All the trays were stacked up on the other side and the attendant didn’t think to send any back causing unnecessary waits. Then the concession stand charged us €50 for 2 burgers, 3 fries and 4 soft drinks. They then charged us €1 each per sachet of condiment. That’s right. €1 euro for ketchup. What a rip off. Unfortunately, Croatia has become a bit “money grabbing” recently and this attitude will not be tolerated long by savvy travellers.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible service"

(United States)

Not Verified | Misleading and subpar. My luggage got lost and at the counter where I reported it they told me that the luggage should arrive the day after. They gave me a receipt with their contact phone number and a website address to check on the status. What do you know - it's been 48 hours after arrival already, no sign of luggage, the website address printed on the receipt doesn't exist, and nobody is answering the phone. Terrible service, especially knowing that the local economy and people's livelihoods rely on tourism.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"disability access does not apply"

(Australia)

Not Verified | Plainly disability access does not apply to those in the EU. Paid a premium for business only to find the only access to the business lounge is two flights of stairs. The lounge itself is spacious as it offers little. Food is available by going back down the stairs to the main terminal. Or you can have a prepackaged croissant. Staff are between invisible and totally disinterested.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"it has not improved"

(United Kingdom)

Trip Verified | The Croatian people are wonderful until you arrive or depart from Split airport. Check-in are rude as are the servers upstairs in the café restaurant. I was last here in 2019 and it has not improved. There is no comfortable seating areas to relax and the so called premium lounge is a far cry from premium .Even before I got to the terminal I returned my car to Goldcar which is 300 metres from the terminal. I asked for someone to drive me to terminal, I’m 73 with arthritis and the temperature was 36 degrees. Very unhelpful. I was forced to walk by the terminal, I felt physically sick. The terminal is a huge empty space, very little facilities. So I decided to go to café upstairs, small tables and very uncomfortable chairs. The food was limited and not at all good. Rolls in Tuna. Ham and cheese and breaded chicken. The servers were abrupt and lacking any kind of customer service. Overall a terrible experience. Split airport needs some class. Whoever the managers are there they need to get their act together.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"€3.50 for a bottle of water"

(Ireland)

Not Verified | No water fountain after security. €3.50 for a bottle of water. €17.50 for my family of five. We really liked Croatia but there are so many times I feel we have been ripped off on this holiday. Oh yes and the airport staff are rude. Also the bag drop is poorly organised. With the space, staff and machines they have other airports process 10 times as many people in a 10th of the time. The airport building is amazing looking btw.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"rude staff at the airport"

(United Kingdom)

Trip Verified | What a great experience visiting Split and I fell in love with Croatia - so sad when we got to the airport to discover all the charger ports to charge a phone simply does not work - not the plugs clearly made available nor the usb ports. Well bad luck I thought - though strange so many are out of action. Went on to look for a water fountain - none found - ok - ill buy a bottle of water (sad it will create plastic waste - hey ho) one place only selling water with a massively long queue - Hang on Ill ask 2 nice friendly looking ladies clearly airport staff …”excuse me I asked - is there perhaps a water fountain?” No came the answer … “you can drink water from the taps in the toilets - its drinkable” - clearly she found that very amusing as she laughed to her colleague and walked off. I then asked another airport staff member and he told me the same - I then asked if they do not find many people ask him for a water fountain - yes he said but our managers know this and they said that they will not allow water fountains. So sad how much waste water bottles are created and so sad that a great time in Split is now tarnished by a silly water fountain - but more so some of the rude staff at the airport - my advice - Split airport management - your culture of your company stink - look in the mirror to what cause this!
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the rudest airport staff I ever came across"

(United Kingdom)

Trip Verified | Absolutely the rudest airport staff I ever came across in my travel experience. I was catching a flight from Split to London Luton on 24th of October at 22.25. When I approached the check-in desk the lady was talking and laughing on the phone with her friend for at least few minutes while I was just standing there and waiting for her finish. After she finally was done, she told me that my flight is full and that she will need to take my bag. I had a speedy boarding ticket with EasyJet and a large cabin bag to take on the flight for which I payed £40 pounds. Anyways, I gave away my bag, and after boarding the flight I saw that it is actually half empty! I approached EasyJet flight attendant and told her my situation, she was in shock and said that they had no right to take my bag even if the flight would be full because I am in S1 category and that I will be getting a full refund for that. On top of that my bag arrived in horrible condition, it is quite pricey and now EasyJet will have to provide me with compensation for mistakes of Split Airport staff. I had such a wonderful time in Split and it is very unfortunate that my holiday ended with such bad experience.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Appalling security experience"

(United Kingdom)

Trip Verified | Appalling security experience, my prescription glasses were somehow “chewed” by security X-ray machine, despite being in a tray!!, staff would not issue any kind of note to verify that damage had been caused thus making it impossible to claim my insurance.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Staff are disgustingly rude in the duty free."

(Ireland)

Not Verified | Staff are disgustingly rude in the duty free. From throwing baskets in your face and giving out about holding one product in your hand because you should follow "the rules" and have a basket although no such rule is displayed in the shop to gossiping about you to every colleague in the shop out loud and throwing hands in the air over a silly basket. Workers are snappy, hot tempered and not helpful at all, in fact, they get annoyed over silly things like being in the way when as a customer, you’re simply shopping. Staff also pretend they don’t know what a supervisor or a manager is although their English is good.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1 to 10 of 87 Reviews