Southend Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
5/10
No Skytrax Rating
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4/10

Southend Airport customer review

(United Kingdom)

Early morning departure to DUB with Aer Arann. Very disappointing promises of London City experience have not materialised. 5 flights all leaving at the same time caused total chaos pre-security totally disorganised boarding card checked 3 times for no reason. Not enough seats for everyone queues snaking everywhere. Business lounge not opened during this rush hour so nowhere to escape. One café which ran out of most of hot food tables dirty. Not a single cleaner in the terminal so all looked very tatty and dirty. No toilet paper in toilets. Staff running around like headless chicken. The only positive was arrival as there were no other flights off the plane in the car in 6 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Southend Airport customer review

(United Kingdom)

It's okay for departures and despite being compact the departure facilities were pretty good. However be warned that when you return the arrivals area is totally inadequate I ended up waiting on the aircraft apron area with many other passengers waiting to get inside for immigration clearance and then the tiny baggage carousel. Arrivals area is badly planned and having to wait around outside near the airport vehicles in just not acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Southend Airport customer review

(United Kingdom)

Parked in long stay car park 2 minutes walk from the terminal. Checked in with no fuss security was efficient and polite and helpful staff. Southend Airport along with Aer Lingus Regional has brought my faith back in commercial aviation. Flying from here again in May with easyjet to Faro - hope it's as good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Southend Airport customer review

(United Kingdom)

First visit to this new terminal at London Southend (SEN) airport. The place is new and tailor made to suit low cost airlines. The facilities are basic but adequate. The place is stress free though since the terminal is so small I would expect that the summer will be a bit of a tight squeeze.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Southend Airport customer review

(United Kingdom)

Rail station adjacent about 50 minutes from London Liverpool Street. Spartan functional check-in area with small number of check-in desks bureau de change and cafe. Security very strict - presumably because of recent opening everything being done by the book. I set off the metal detector arch at which point I had to remove shoes and was given a very thorough pat-down plus had a metal detector wand waved all over me. Departure area has duty free WH Smith and cafe. Small business lounge which appeared to be free. Biggest problem at departures is space - if two B737/A320-type aircraft are departing simultaneously the area will be full so could be cramped over summer period. Will always be a niche airport but useful for E London/Essex residents wanting short-haul flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Southend Airport customer review

(United Kingdom)

Belfast from Southend and can recommend. Arrived at the airport 30 minutes before departure breezed through security and in the queue for boarding within minutes of arrival. Staff very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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