Southend Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 64 reviews
6/10
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7/10

"nice small airport"

(United Kingdom)

Trip Verified | It's a nice small airport. Security was quick and through and I was in the departure gate in no time. Shopping and dining is very limited. One pub. A small coffee shop, one small electrical shop, and about 2 small places to eat. It's very manageable distance wise to the gates. The only issue is if you're coming from London it's a long way away and coaches from central London don't exist like to Luton if you're flying early in the morning. It's either driving, expensive taxi fare from London or booking a room for the night in Southend-on Sea which is what I did in order not to miss my flight.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

Southend Airport customer review

(United Kingdom)

Not Verified | Thought I would give this airport a try after seeing a silly price ticket on sale. The flight was booked for a 6:30 departure but the first issue is that there is no public transport to catch an early flight so I had to take an expensive taxi. The second issue is that this allegedly underused airport could not cope with 4 departures that were due to leave at the same time, It took 45 minutes to pass through what must be described as the most inefficient screening process of any UK airport as the queue extended almost outside the small terminal. Once airside there are next to no shops on almost no food outlets so the queues to eat meant we did not have time for breakfast. Sorry Southend, you are a small airport with big airport queues and no trains when I needed a train so I won't be coming back.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Awful experience"

(United Kingdom)

Not Verified | Awful experience. Boarded a flight to Dublin with Stobart Air on Mar. 12. Ground staff pre boarded us all outside in the freezing cold and rain for 20 minutes. No thought to hold us in the terminal. All soaking wet, cold and furious. Worst service ever.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"security quick and efficient"

(Spain)

Trip Verified | It’s a great airport, in any very quick, passport control is a breeze, and security quick and efficient. Three to four cafe coffee shops. Giraffe, Costa etc... The only downside is the Moneycorp excanhge rip off, I’m surprised the airport allows it. A 35% spread on the Euro sell at 1.3871, buy at 0.9311 is criminal! But people just don’t know! They then have the nerve to advertise “don’t get stung by credit charges”!
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Altogether a bad experience"

(United Kingdom)

Trip Verified | A glorified shed built on a budget. Absolutely no consideration for travellers at all. Uncomfortable chairs. Long walks to get to/from anywhere. Unnecessary stairs. Security hopelessly inefficient. Altogether a bad experience
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"my airport of choice"

(United Kingdom)

Not Verified | This is now my preferred airport to travel through. The staff, the layout and the distances you have to walk are all perfect. The only thing that lets this airport down is the priority lounge. Definitely is my airport of choice.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"overall experience was very consistent"

(United Kingdom)

This was the third time I have used this airport and the overall experience was very consistent. I see an airport as a piece of infrastructure which facilitates travel by aircraft, to a reasonable standard, and I do not expect the best gastronomy. Saying that, you can dine well at the adjacent Airport Holiday Inn. Generally, Southend Airport does deliver the basics to a reasonable standard, and scores well for being compact and user easy. You can walk from the railway station to the check-in desk in three or so minutes. Almost all the flights are budget or coach. It's not going to be The Orient Express. There may have been a bit of an issue with the Gents on one occasion, but all airports struggle with rest room cleanliness. Compared to other London airports, it is very easy to pass through all the checks. I have no issues. Flight delays are mostly the fault of the airline, not the airport.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"Restaurant food is terrible"

(United States)

Trip Verified | I have been to three airports prior to this one including LAX, none of which had an issue with the amount of liquids I had or the way in which they were organized (my personal sealable clear bags), Southend however, required me to transfer all of my liquids into their bags which was inconvenient. The man doing the checks told me to just check my bag, which I was never told to do at any other airport on this trip. The Restaurant food is terrible and Lakers (the only decent restaurant) was out of everything I wanted to order. My flight was also delayed.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"forgotten some of the basics"

(United Kingdom)

Not Verified | Wifi connection is non-existent. 3G/4G barely connecting. You are basically cut off from the outer world while you wait. This is so 80s. There are so many positive things about this airport. But they seem to have forgotten some of the basics.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

"Security check is ridiculous"

(Netherlands)

Trip Verified | Never again will we use this airport. Security check is ridiculous, they searched and x-rayed my bag 3 times and nothing was wrong. Did almost miss my flight! On the plane there was one passenger to many so that took one hour to sort out. Really bad experience here!
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no