Southampton Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 82 reviews
4/10
No Skytrax Rating
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5/10

Southampton Airport customer review

(United Kingdom)

This airport is always clean efficient and manned by staff who make eye contact. The food court is usually of excellent quality but I found on my last trip to Jersey that the white wine was warm and of very poor standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Southampton Airport customer review

(United Kingdom)

An excellent experience on departure and arrival. We parked in the short stay car park (only marginally more expensive than long stay) and from parking to sitting in the departure lounge was about 5 minutes (we had checked-in online). Security staff efficient and good humoured. My only complaint is that from the screens changing to 'Boarding' to our names being read out over the PA for 'immediate boarding' was about 2 minutes not even time to walk downstairs from the coffee bar. On return a walk from the aircraft to a short queue for immigration and straight out to the car park; less than 10 minutes from leaving the aircraft to exiting the car park. Very pleasant and a reminder of how air travel used to be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Southampton Airport customer review

An easy little airport to negotiate and with friendly staff. Good duty free shop with decent bargains in perfume and drinks. Viewing gallery in departure area. The only downside is the lack of variety of something to eat in the cafes especially if one is connecting flights and has a long interval..
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3/10

Southampton Airport customer review

EDI-SOU-EDI 25/29 Jan. The arrival in was OK not too long to wait and no distance to walk. Outwards was another matter: the airport is too small for the number of passengers it is now handling and the security queues were at about fifteen minutes which for mid-afternoon is too much. Concur with David Blowers' comments below. Flybe's checkin was OK.
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4/10

Southampton Airport customer review

Southampton is a great little airport so much easier then LHR/LGW. From Portsmouth to the airport is just a 20 minute drive and with a 45 mins check in time it saves over 2 1/2 hours on the same trip. I was on the ground in Alicante before I would even have taken off from the London airports. You pay more for the flights and the queues at Flybe check in are a disgrace but otherwise very convenient. Very limited shopping opportunity's so other than a sandwich coffee and a paper forget it.
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2/10

Southampton Airport customer review

In many ways Southampton could be a dream airport but the experience is spoilt by the overzealousness of the check in staff employed by Flybe to disallow carry on baggage. Almost every passenger was challenged and when their bags were found to fit into they were then weighed. I had checked in online and had only carry on baggage but was still told that I had to go to the Flybe desk to have my carry on case checked by their staff.
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3/10

Southampton Airport customer review

Southampton airport is fine but about 50% too small for purpose - the number of flights coming here now mean that a terminal extension (or even a new terminal) is essential. Check-in is always easy but bag drop for FlyBe can be a nightmare due to the small number of desks allowed. Security can also be very busy and a real pain at peak times but the duty free is of good quality. My major gripe however is with the pick up/drop off. You can only drop off at the front of the terminal. On my last arrival a very rude employee (of Meteor Carparks) told me to "move" as the area was for drop offs only. His manner was close to being verbally abusive. When I pointed out to him that I could not contact the driver regarding this he told me the driver would get a fine. There were no signs indicating this to the driver or anywhere that I could see so I think he was making it up. This has spoilt an otherwise pleasant airport experience.
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2/10

Southampton Airport customer review

Southampton used to be so good but it has sadly changed. Despite the recent rebuilding it is still very crowded in the early morning the car parking costs seem to go up every week and today icy morning the only de-icing machine for our plane failed so we were told we would have to wait for warmer temperatures - and this in the 21st century. Come on BAA get your act together. Perhaps when you lose a few other airports you will be able to get this one right. It is a shame as the airlines are good its just the airport operator who lets them down.
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5/10

Southampton Airport customer review

Flew to Dublin on Flybe. Check-in time around 30 seconds. Walk to the Security check was about 30 yards - this airport is tiny which brings huge benefits but I can understand those who have been troubled by delays - there is no margin for error so if things are delayed it can become full very quickly. On return I had travelled from Ireland so no immigration check had hand-baggage so no delay through the building turned left crossed the small road and walked to the train station - three minutes only. Train time to London Waterloo is around 1 hour so if you're thinking of an alternative to Heathrow or Gatwick consider Southampton - arriving is a breeze.
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4/10

Southampton Airport customer review

Arrived from Aberdeen Eastern Airways Jetsteam 41 - all 5 passengers (!) disembarked quickly and completed the 100 yard walk to the terminal just before our luggage. Picked up and on our way within 10 minutes. Not bad. Departed again a few days later - around midday - check in no queue security no queue and efficient upstairs cafe unusually not busy plenty of seats with good view of runway. Flight (Jetsteam 41 again) left on time (beautiful day fabulous views over Southampton Water and new Cunard liner) and arrived on time at Aberdeen. Luggage also arrived at Aberdeen. This is air travel as it should be!
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