✅ Trip Verified
| It is the first time my wife and I have used this airport and, as frequent fliers, we would class it as one of the best we have used. However, on our trip out on 29th Sept to Jersey one of our party had left a laptop in the security tray provided. My wife and I had seen one of the security staff airside holding up a laptop and asking if anyone owned it. He then took it back from airside to the security area: As most of our group (40 in all) didn't know each other it was only later on our trip that we talked to the lady that had lost her laptop. We told her what we had seen referring to the security staff holding the laptop and suggested that on our return on 5th Oct we would accompany her to the lost property department. She had prearranged to meet the team leader on our arrival. At this point, I must emphasise that as I felt we were being fobbed off I was agitated and forceful as I determined to obtain a name that we could write to. In the first instance, the team leader told me that her company had just taken over the security and inferred that the matter was not their responsibility. I informed her that the responsibility was theirs and that I felt that because the laptop was in the previous company's care they should not just dismiss us. I admit again that I was very verbally forceful but didn't swear or make aggressive threats. I was then told by another member of the staff that we should email our complaints to a customer care department. I repeatedly stated that I needed a name to correspond with and was told there were no names in the department: This I found incredulous. Eventually, I obtained a name to complain to but informed the team leader that I would be writing to their CEO. Then we left: The following incident I have found the most worrying not just for me but for your company regarding how your security staff perceive their powers when confronted with someone that would not be fobbed off with excuses and emails to write to. The team leader followed us to the exit of the building (which was by the lost property department). She informed me that she didn't like the way she was spoken to and told me to come back inside: At first, I thought she had a change of heart. However, there was menace in her face and she ordered me inside. I told her "No thank you" and I boarded our coach. I felt rightly or wrongly that had I have gone back inside the building I would have been forcibly detained or worse as a measure of retribution. This behaviour I found to be threatening and worrying given her measure of responsibility: If this woman cannot deal with an extremely irate passenger without feeling the need to recourse to a misuse of power then you may wish to take this matter extremely seriously. Just to conclude: I was extremely verbally insistent that the matter of the lost laptop was their responsibility, I repeatedly asked for a name I could write to on the matter and didn't allow them to speak until I received one. In retrospect, my behaviour could have been more polite of course but not such that I risked this woman's wrath. The lady who lost the laptop is hoping to claim through her home insurance but if this is not possible we may have to pick the matter up again with the airport. Finally, I have three witnesses to the above circumstances.