Southampton Airport

✅ Trip Verified | It does not matter how you look at this place the saying you cannot polish a turd reflects the airport 101%. Everybody staff wise encountered departing and arriving clearly have nothing but disdain for the passengers traveling through the place. Car parking at £55.00 for the day is nothing short of a rip off. Using the airport in this instance was Hobson's choice as it has the only early morning flight to Jersey. Awful.

Not Verified |   Dreadful - it’s hard to know where to start from the barking security guy, to the fact that with queues stretching out to the hallway they only had one of the two security lines open. Or how about the way that staff ran around from one departure gate to the other without letting anyone know information or how about the bus driver who insisted on chatting to his mates whilst we all waited or how about the spitfire lounge where staff kept sending people back to get their table number without telling anyone you needed it when ordering. It’s an embarrassment

Not Verified | Poor departure information updates. Arrived early for flight to Jersey as flight was showing on time. Only when we passed through to air side did the flight show a 90 min delay. When speaking to the air crew they advised that it they knew the were delayed long before due to 'operational' reasons. Thanks for wasting my valuable time Southampton.

Not Verified | No information on website for arrival details of plane therefore cannot time arrival at airport to greet passengers arriving. Telephone call to contact number on website 0344 481 7777 doesn’t help, automated service that despite what you say directs you to lost baggage? I visit most airports on a daily basis greeting passengers, Southampton is terrible, no information and nowhere to get the information from. Sort it out Southampton, never experienced this in any other airport!

✅ Trip Verified | No staff available on arrival to claim missing baggage. Suggestion: a board with information and email contacts in case your baggage is missing in the baggage area. The only staff member in the airport said it was not her job (she was in the lost and found department), suggestion: train staff in signposting - if it’s not their job train them how to referral to the responsible person. Never say to a customer: ‘it’s not my job’ - my suitcase arrived to the airport. I have to chase airport staff - finally I’m told it is booked with a courier. That’s a week ago, sorry not impressed. Especially as I’m not getting a response or an action plan from the airport - SOU airport do not have a chance in the competitive airport business with this level of service.

Not Verified | Despite being quiet on both the outward and inbound journeys after the pandemic you would half expect them to have got their act together with some decent facilities and delivered some much needed staff training in the area of basic communication skills and customer service. But no, still the same rude miserable offering. The airport needs to look at its car parking charges as they are almost as bad as energy bills! The cost of parking here must be one of the biggest disincentives to flying from Southampton airport. Would I really recommended flying from here to anybody, well the answer is not really unless your travel is for business purposes and the bill is picked up by your customer or the trip is to the Channel Islands and other a long drive to London not much choice really.

Not Verified | Terrible airport. I flew from here 20x times in late 2021. Every single flight was departing late. Normally because the staff from Swissport manning the gates appear to be in no rush to do anything and are only resourced to board one aircraft at a time! Information boards at the airport never provide any information further to that on your ticket unless the flight is cancelled. I've seen bags get loaded onto the wrong aircraft about 15% of the time, causing delays. Altogether rubbish and awful food availability while you wait!

✅ Trip Verified | The saddest thing about Southampton Airport is not that it is a small airport, with all the limitations that can be expected of an airport of its size, its the incredibly poor service and jobsworth attitude of the staff. If something can be done badly, or in a way to make your journey worse - that is how they will do it. From the miserable forced parking for drop off, to massive over-charges for a minor amendment to a ticket, or the smallest hand baggage limitations known to man - with zero tolerance, they all add up to an impressively rubbish experience. All delivered by staff who genuinely appear to enjoy making your experience miserable. Clearly this is an airport that only survives due its location, convenient for many in the South, but it shouldn't be like this. They should visit London City airport to see how a small airpot can be an utter joy.

✅ Trip Verified | I recently had a return trip from Southampton airport for a trip to Amsterdam, flying with Flybe. The trip didn't start very well, as I realized upon arriving at the airport at 5.30 a.m. that had overbooked for the short stay parking by a week. I asked the two employees at the information desk who I could contact to change my booking or get a partial refund and was given a card with customer services number - which didn't open until 9 a.m. (by that time I was already in Amsterdam). Then proceeded to queue for luggage check-in for about 30 minutes - which for such a small airport is quite a long time. I called the customer service number as soon as the call center opened and was told to send an email with my request to a different department, which I did and didn't think anything more of during my trip. Upon my arrival back to Southampton airport, I noticed that my luggage had been very badly damaged during the trip back and went straight to the help desk, where a gentleman wrote down some information and gave me a leaflet with information for "lost/late luggage" - again, didn't think anything of it, as I was told someone would contact me soon and it was by that time almost 11 p.m. A week later and I've called customer services twice about the refund (each time being given a new email address to send my request to), not heard anything about replacing the luggage, and no idea when I'll be able to get anything sorted because the different departments apparently don't speak to each other. Generally, not too happy.

✅ Trip Verified | How can you still say flying from Southampton airport is a "breeze"? Stumbling baggage checks making for an impossible transit. I never thought I would say #wishidflownryanair from Bournemouth. The baggage police are the unfriendly face of this airport. Think about alternatives from the south coast. Very sad state of an airport.