Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 445 reviews
7/10
5 star Skytrax Rating
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1/10

"Epic fail in queue management"

(Malaysia)

Not Verified | Had an outbound flight on MH from Changi Terminal 1. Departure gate D38 is shared with D48 and D49 with common entrance and security screening. At the time i was to enter the gate, there were two flights - MH and FinnAir - open for boarding. Two queues were formed, with NO signage indicating whether there was any specific queue meant for FinnAir and the other for MH. The only sign was for FinnAir Priority pointing to the left queue. Both queues were long and slow (5 min to reach the gate check before entering). Passengers were mixed up. Since the Finnair Priority sign pointed to the left queue, i chose the right queue for my MH flight (not that there was any other sign saying where passengers should queue). Unfortunately for me, after queuing 5 minutes and reaching the officer at the entrance (checking the boarding pass), I was told I was in the wrong queue and had to queue again at the back of the other. Another 5 min to queue and get past security check. Luckily still had a few minutes to get in before closing. There is one lady staff going around asking people to put away the trolley, don't eat whilst queuing, empty pockets etc but she also didn't tell people the correct queues. When asked, she had to think before suggesting the queue. Despite being a world class airport, Changi seems inexperienced in managing shared gates - lack of adequate signage, not service friendly to allow passenger to proceed for security checks (which was also shared at the common gate area), and no early information on the segregated queue and the one Priority sign pointing to wrong queue. Lucky I still got through queuing twice in time for boarding. Epic fail in queue management and customer service.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"no restroom inside the waiting area"

(United States)

Trip Verified | The security checking carry on bags is when you are going to enter the boarding gate, and there is no restroom inside the waiting area. Since the airplane is late for 45 minutes, some of the passengers would like to go to restroom, there is no TV screen or staff answer when will boarding flight will begin. The staff at the checking point telling the passenger if they would like to go to rest room, they needed to have their boarding pass and passport to re-enter the gate, but if they are not coming back in few minutes, they will not warranty they can boarding the flight on time.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
7/10

"Maybe the airline does matter"

(Indonesia)

Trip Verified | I depart from Singapore from Terminal 3. Immigration process was fast and the officers were there to help me pass the automated gate. However this terminal is not as good as terminal 1 where there are many entertainment and restaurants. I was looking for SUBWAY fast food restaurant and did not find one. There was only one food court that serves few Chinese food. Also I was looking for a terminal computer to access the internet and did not find one. Next time to Singapore, I will want to go to Terminal 2 where I could wait at the Jewel Fountain. Maybe the airline does matter.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"asked to produce my driver's license"

(United States)

Trip Verified | I'm a US citizen holding a US passport. During the check-in at Changi I was asked to produce my driver's license. The employee who was working at the desk said it is because they need to see a valid US address if my final destination was the United States. As far as I've read, the only requirement for a US citizen to board a flight back to the US us a valid US passport and I had that. My partner who was traveling alongside me was also not asked to produce her driver's license. Please train your staff better. Another security staff near the departure gate tried to grab my boarding pass out of my hands. I assume she did so for additional security checks. However, she did not use her words. I had to ask her "What are you trying to do?" and she mumbled something about my boarding pass. I am happy to comply with any additional checks but please train your staff to use their words.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"requested for wheelchair assistance"

(Fiji)

Not Verified | Looks like there is a shortage of wheelchair or elderly passenger assistance at this airport. My dad who is 70 plus years old had requested for wheelchair assistance before travel and when he approached the Singapore Airlines counter, he was told that since he is not in a serious condition he can catch a train to the terminal.
Experience At AirportTransit
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"what's not to like?"

(United Kingdom)

Not Verified | Briefly, what's not to like? I cannot fault this as a large hub airport. Border control was straightforward and fast, at-gate security likewise, good facilities, airy feeling and plenty of space. Even having to walk for 15 minutes on one transit did not feel difficult. The train between the airport and the city is also a recommended, with plenty of space for luggage.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"lack of facilities and signage"

(Australia)

Trip Verified | The lack of facilities and signage between terminal 2 and terminal 1 is disgraceful. No longer found kind staff at information booths to direct. It is a 45 minute expedition between terminal 2 and 1. The sunflower garden was full of smokers in the designated non smoking areas. Altogether a forgettable experience.
Experience At AirportTransit
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"The airport is very lovely"

(Bahrain)

Trip Verified | The beautiful Jewel Mall felt really out of this world. The airport is very lovely and gives out a calming vibe. The toilets by the check-in counters were all closed for some reason which was frustrating and the baggage wrapping service was S$45!!!! Are you kidding me? The shopping area was nice and well put together but we didn’t find a variety of food options (past immigration). The SATS lounge was really lovely but the food variety wasn’t the greatest and the chicken options felt gamey. The staff at the customs were really sweet and seemed like they were having a blast during their shift.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"cannot accept virtual boarding passes"

(Thailand)

Trip Verified | I have never had such a poor experience in Singapore airport with all of the advances they cannot accept virtual boarding passes and no longer have an early check in lounge. I had to sit and wait 1.5 hours to get into the airport. Many small regional airports accept virtual boarding passes to be scanned how is it possible they can’t do this in Singapore.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
3/10

"Changi has lost its touch"

(Singapore)

Trip Verified | Departure through Terminal 1. While I appreciate Changi embracing new technology, the system implemented just simply wasn't ready for public usage. Self Check-In kiosk was a disaster. Unable to distinguish Chinese surname being in the middle rather than the back. Eventually had to use the traditional lanes for check-in. Self Service Immigration Lanes were a complete joke. Couldn't clear through the lanes smoothly, had to try different lanes due to unspecified errors, some even had to be called for manual processing. Due to all these humanless process being utilised, when facing errors, staff was hard to come by. Changi has lost its touch in terms of the Singapore hospitality for sure. Terminal 1's old age is starting to show as well, off coloured carpets, out to date directory and sign boards etc.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes