Singapore Changi Airport

✅ Trip Verified | I was in an accident and require a wheelchair. I travel often. Every single airport has nice service where staff take me to the gate. All my family checked in and went through security a few hours early so we can have lunch together before the flight. Then the staff inform me that they cannot push wheelchair until 1 hour before departure. So they leave me alone sitting for more then 1.5 hours with nobody to help. I cannot go toilet. Cannot eat with my family. I realize wheelchair service is a courtesy. But there’s no reason why they make people wait for 1 hour until departure. This doesn’t help anyone. I have traveled to at least 6 other airports in the region and none of them made me do this.

✅ Trip Verified | The airport was good but the staff was very rude. I have a difficulty in printing my bag taq so there is a staff that appoint me a lady to help print my bag tag. That staff was very rude. I almost threw a fit but I was too tired and just want to go home faster and get out of that airport. There is also a staff that refuse to help even though I have not tell him what do I need and he just go and told me to go inside because "he is not sure". Like what are you not sure about? I haven't even told him anything. In conclusion the staff was very rude and not helpful at all.

✅ Trip Verified | Worst Customer service by information desk at Terminal 1. The executive was busy using his phone and not bothered at all about travellers. Super bad customer service at all food court. Very bad experience for visitors coming to the airport. Airport is top class but service employees are worst and not friendly at all, especially the food court .

Not Verified | Staff are incredibly rude and have a really bad attitude. The airport is hard to get around for transit passengers, poorly designed; I really don't know and how it is getting all these incredibly great reviews and claims to be the best and what sort of standards they have. I admit the airport is clean but that's it, arrival and departing passengers are able to mix and are on the same floor? No clear signs, or pathways just big space dim lights, and poor customer service.

✅ Trip Verified | Changi Airport is a beautiful Airport and we have visited several times. However, this is the first time I have visited since they rolled out the fully automated arrivals declarations and the automatic biometric gates and it is absolutely awful. Basically the technology is not up to the task (constantly crashes and jams), older people struggle with following the computerized instructions, and staff are unbelievably rude and unhelpful. The whole process actually makes you feel like you are entering or exiting a police state. We had awful technology fails and rude unhelpful staff both arriving at (from memory) Terminal 2 and departing from Terminal 3. LAX has a reputation for belligerent staff but our last trip there in 2022 was a much better experience than at Changi.

✅ Trip Verified | Today, I arrived at Terminal 4 with my 5-year-old and stood in line at immigration. Finally, it was my turn, but the computer system malfunctioned. The immigration officer asked a colleague managing the queue for assistance, and a lady officer who was on duty around 8 pm helped us to another counter. However, she then directed me to rejoin the new queue. I explained that it wasn't fair, especially with a child, but she became defensive, telling me not to throw a tantrum. I hadn't even raised my voice; I was simply trying to convey that I shouldn't have to rejoin the queue. Unfortunately, she lacked empathy and ignored our situation. I believe she could benefit from additional training and better handling of situations when there's a system error, rather than making passengers like me feel like i am at fault.

✅ Trip Verified | I have celiac disease and eat a gluten free diet. Before my flight I check if there were food options for gluten free on Singapore airport website they stated that there were option 5 so I thought I would be fine in packing lighter however once reaching the airport I went to all the recommended places and none of them had anything gluten free. Therefore over my 5 hour stop over I was unable to eat anything. Changi airport should update their website to be reflective of what is available. Other then that the airport run smoothly and was clean.

Not Verified | It was the worst experience I’ve ever had. The staff of any airport in the world is the face of the country, you will have the first impression of the country by them, they gave us an awful impression, we came as a family for tourism, I was shocked, they were unprofessional, disrespectful, if you ask, no answer no clarifying, and they do it like a gang, they will not let you complain in formal way. I will never go there again or recommend anyone else to visit. I am not talking about one staff person, they were in general having this attitude. You should give them a practice session before hiring them.

✅ Trip Verified | This airport is a nightmare. Perhaps my expectations are off as I haven't travelled since covid (between London and Australia once or twice a year minimum previously). The terminal you are leaving from changes constantly and nothing to let you know. Multiple full security check. Last one as you are boarding which is why your boarding time is more than an hour prior to take off. I'm currently sitting in a small waiting room with the rest of the plane occupancy after having gone though security again. This means I have no water and couldn't relax. Have my passport and boarding card ready. Take all my electronics out and shoes off. Flying with Singapore Airlines I had previously rated them as one of the best and most comfortable. If it means another transit through this airport, I won't be doing it.

✅ Trip Verified | Changi is just a very practical, accessible, and extremely iconic airport with great terminal seating with phone charging and wi-fi is very good as well to. Overall Changi is a very good airport with great facilities and terminal access.