Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 441 reviews
7/10
5 star Skytrax Rating
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3/10

Singapore Changi Airport customer review

(Canada)

First time user of Changhi T3. Beautiful and spacious terminal with very quick immigration clearance and baggage delivery. Great shopping as well. Outbound equally efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Singapore)

I travel a lot and this is still a top airport. It is not as nice as some of the newer ones there is no express train to town but it is fast and efficient. Immigration queues hardly ever exceed 5 minutes and baggage comes quickly. Terminal 1 is a bit crowded but 2 and 3 are good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(New Zealand)

I was amazed at how quickly (20 minutes) I was able to collect my luggage and clear immigration and customs. No queues at immigration and enjoyed the same efficient service when I left Singapore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Changi is always nice airport to transit through. Customs and security are always very polite. Terminal is clean good range of shopping and staff are happy. Seating comfortable and free internet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Sweden)

Arrived in Terminal 1 midday aboard a flight from Manila on a low fare carrier. Immediately after disembarkation there was a security check similar to what is normally the case for departing passengers - officers professional and friendly. Immigration and customs officers efficient and friendly. Five minutes wait for a taxi and on our way downtown. Signs were posted in the waiting area indicating that during rush hour adjacent to weekends and public holidays waiting for a taxi can take much longer time. Return to Manila was early on a Sunday morning. Waiting in the check-in line took around ten minutes. GST refund went smoothly with no wait. Around five minutes were spent in the immigration line; security check was at the gate and entailed no wait. Prior to entering the waiting area at the gate a sign advised that free Internet was available. However although there was free wifi service available it was not connected to the Internet and thus of no use. Terminal 1 is under refurbishment and will remain so until 2012. But even with work on-going I still found it nice much better that many other terminals in the region.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(India)

I have been to Singapore and twice transited through it. Everything about it is brilliant and outstanding. I have travelled extensively all over the world and so far I have not encountered a better airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(United States)

Had two long layovers (overnight) here. Camping out at the Star Alliance Gold lounge was not recommended as the staff made it clear the Ambassador Transit Hotel was a better venue (true except for it was sold out). Fell asleep on the chair only to be awakened by Changi security asking for my passport and boarding pass. This is Singapore. Otherwise there are quite a few things to do here assuming you have the energy. Great food outlets! One important thing to mention: if you're transiting thru Japan do not purchase any liquids in excess of 100ml even if it's secured. Has to abandon my purchase at Narita.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Philippines)

What a great airport. I used T1 and the budget Terminal. Free WI FI good eateries nice shops and great people. I will go out of my way to connect through Chiangi. Immigration was a breeze security very quick. The amazing discovery for me was the fee for left baggage. 13 days for €40 a bargain. If I had to take with me the fee would have been $18 per kilo.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Singapore)

Based on international standards Singapore Changi Airport is near world-class with a variety of shopping and dining facilities easy navigation and fast check-in. Facilities provided are very good free Internet is provided and duty-free shopping available around terminals. Only setback is ambience in terminals 1 and 2 thankfully Terminal 1 would be undergoing renovations. Never had lost baggage in any trips.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(United Kingdom)

Had two transits recently 6hrs and 2hrs respectively. My first impression on arriving in T3 was that it looked dated and rather tired with truly nauseous carpet combinations including adjacent sections of grossly mismatched patterns. Not so good if you're jet lagged and headachy. Signage and transfers pretty good but considerable variation between quality and facilities at each terminal. Some distances daunting and getting from say T2 to T1 confirming transfer and obtaining boarding cards shopping and chilling out in airline lounge in 2 hour window feels like work. Six hours based in shared lounge in T2 not so great international flag carriers' own lounges being far superior. Duty free shopping appears to vary considerably from T3 (extensive) to T1 (basic) so serious shopping requires planning and time. Superbly maintained planting in T2 very pleasant and access to exterior (weather permitting) good. Helpful staff though combination of design and lighting tends to make them invisible in what at first glance appears to be deserted transfer desks. Still a very good airport to be in for a long transit but architectural style decor and lighting now very dated (basically airport as warehouse + garden) in comparison with new signature designer airports in HK etc. In particular isolation from daylight and world outside becomes claustrophobic after a few hours when added to lengthy long haul flight just to get to Changi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no