Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 441 reviews
7/10
5 star Skytrax Rating
Sort Reviews by :
Show
8/10

Singapore Changi Airport customer review

(Australia)

Good transport system and location. Easy to find your way. Somewhat disappointing with its sterile environment and arduous security checks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Taiwan)

I use Changi Airport's Terminal 3 quite often and it is a quick smooth and pleasant experience every time. Airy and spacious with lots of greenery. GST refund office is located just before security/immigration entrance process quick and easy. There is plenty of airside shopping and food and beverage options plus clean spacious toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Regularly use this airport and have always found it to be extremely efficient. Plenty of shopping and entertainment options for those in transit and spacious terminal areas. One of the best airports around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Singapore Changi Airport customer review

(United States)

In the past I've always been impressed by Changi this time I was disappointed. Flying in I had to wait a long time for luggage even though I was on the all Business Class flight from NYC it took me over 1 hr to leave airport. On leaving I could not claim my tax back on my purchases the line was so long at tax refund I would have missed my flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(France)

A great experience in T1. While transiting you can access other terminals facilities using skytrain. Impressed by the staff who are kind with passengers explaining what you are looking for. Changi is really what an international airport should be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Indonesia)

It took me less than 30 mins to transfer between flights from T3 to T2. Changi is very efficient always have a good experience flying in and out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

Efficient clean spacious and passenger friendly from check in through to departure. Other airport operators visit learn note and improve your facilities this is how an airport should be run.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Very efficient airport. Short queues spacious and clean. My only complaint is the distance between gate lounges. Invariably when transiting your aircraft arrives at one end of the terminal and the departing aircraft is at the other end. Despite moving walkways there is a big gap to walk in the middle through the shops. Similarly the driver less trains leave a gap to walk. My other comment is how busy it can become. Our flight was delayed because a passenger did not turn up and it took 20 mins to retrieve his baggage from the hold. The pilot then said that we had missed the take-off slot and it would be another hour before we could get another. This was at 1am.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United States)

I had an 18hr layover in it and was entertained the entire time. There are air-side transit hotels free Internet stations everywhere excellent shopping options free foot massages free lounges a butterfly garden movies and all sorts of interesting things to see. This airport is also extremely efficient and clean. If all airports were on this level travelling would be much more enjoyable these days.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United States)

A very passenger-friendly airport with all of the amenities (including a garden sleeping areas and showers!) any passenger could need and want. Perhaps Terminal 2 could use a few more eateries and shops but the current selection is not bad. Immigration baggage and security are all rather efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no